Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same story as everybody else. Teletext trying to fob us off with a credit note. If anyone is reading this review then I urge you to pay an £80 cost for a small claims court hearing. Teletext/Truly travel have broken the law by refusing refunds within 14 days so don't have a leg to stand on. This is my next course of action”

Helpful Report

Posted 5 years ago

Hi Kevin, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“I ve been contacting Teletext for 6 weeks,I spoke with anil,Sandeep,fateema,Riya, Sonia and so on but everyone lied to me. Shitties travel agency ever. U guys are thief. I ll take all the screenshots to my solicitor. I have been traveling for 28 years and never had any problem with any agency but ur agency is horrible,awful customer service. Too many lies and false hopes.”

Helpful Report

Posted 5 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“This is honestly one of the worst companies I have ever booked with. This company is a FRAUD! Refuse to tell me how I can get a refund after my holiday was cancelled due to coronavirus. They keep ignoring what I’m saying and offer me a lousy voucher which I do not want! My airline and hotel are both offering customers to reschedule bookings at no extra cost but teletext are quoting me a whole 2 GRAND extra to go at a later date. Please avoid this company at all cost - DO NOT BOOK WITH THEM. I will be making a fraud claim with my bank. I honestly hope this company goes into liquidation as it is robbing people in broad daylight.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Lucky to get the 1 star as you have to give this to leave feedback. Been onto teletext holidays several times now as we was due to go to Greece on 12th April. Teletext cancelled the holiday and offered vouchers which we declined. There are 10 of us travelling and have asked for a full refund. Was told this would take 2 to 3 weeks to be refunded after trying to hard sell us vouchers instead. Chased them up today as we had an email offering a credit note instead, basically another word for a voucher. Rang them up to be told that I can can again have a voucher or a credit not. That's all they kept going on about. I strongly stated I only want a full refund and get told I can apply for this after 31st July. Nearly 4 months after we were due to go. This is discusting from teletext holidays and will take this further. They have no regards to customers who have booked with them and will never use them again. I've never used them before and was sceptical when booking as when I paid they were putting the payment through and came back saying the price of the holiday had gone up. I had a row with the guy and he then agreed the original price quoted. Micky mouse company who should never be trusted. I look forward to the generic reply from Becky.”

Helpful Report

Posted 5 years ago

“Will never book with this company again. Due to go to Lanzarote on 14th May and they still have not cancelled. They say we could still be able to travel on this date. I have to pay them 2000 next week for a holiday we will not be going on. Absolutely disgraceful. Don't ask me to send my booking reference as I have done that several times.”

Helpful Report

Posted 5 years ago

“I have booked a holiday to Morocco with teletext and have tried to call them since as both me and my girlfriend were diagnosed with covid-19 and out of work and so we couldn’t pay for the flight. I still am suffering from it but I have been emailing them since and trying to call, the advisor I spoke to was Akbar who literally harassed my phone into speaking to me and getting me to book but when it’s time for my deposit back to get through the pandemic nobody answers I’ve done live chat over 100 times I tell you.”

Helpful Report

Posted 5 years ago

“Booking ref: TT767365 Teletext Holidays.. Do you think you are going to get away with bullying us into accepting a credit note when we have requested a full refund in writing twice ? I can tell you this will not be the case and we will not be going away quietly. By law you should have refunded within 14 days of our request. REFUND US NOW. **Information for any other angry teletext holiday customers who are also being refused a refund . Here are the contact details of the director of this despicable company. All information is in the public domain and he can also be contacted via LinkedIn and other social media.*** PERKS, Wayne. Correspondence address 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom, TW9 2JA”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Holiday cancelled due to Covid 19 no contact from teletext apart from an email. Tried live chat to get a refund to be told it’s credit vouchers and emailed them last week with nothing back. I can’t rebook a holiday and just want my money back given the fact some of us aren’t working and I’m fully entitled to MY money back. Absolutely terrible service given the situation, will not book again !!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“I have a holiday booked to majorca on the 5th of may2020 with your company flights are cancelledhotels are closed no repley to any phone calls only same message being told to all customers disgusting customer service ihave been told i will be informed when will this be ineed my holiday money to be refunded”

Helpful Report

Posted 5 years ago

Hi Thomas, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“I paid for a package holiday obviously csnt go because been cancelled all jet 2 have refunded there people there money teletext not refund me my money at all said will give me a credit note well I didnt pay with a credit note I paid cash telling me I have to rebook and my money is safe we dont no when this academic is over I dont want to go away wanted my money but no they refused to give me back absoluty disgusting I've taken it to the papers about them and will let everyone no what a disgusting business this place actually is”

Helpful Report

Posted 5 years ago

Hi Cordelia, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“TELETOSSERS. they lie. And lie to hang ono your money. They know they are now going down the toilet so all of our money is now in india i guess. Paying for luxurious houses. Everyone needs to go online now today.. and take these bottom feeders to court and make them cough up. Do it today.. you can check there financial situation out on companies housr. The directors latest accounts etc. Truly travel t/a teletext holidays.”

Helpful Report

Posted 5 years ago

“I have been told for the last three weeks that someone from teletext customer support team will call me still waiting. Teletext you are a joke and stop putting on here that you want people's reference number what for you don't bother calling. Stop the lies and sort it out, we dont want refund credit vouchers we want our money back. I have been booking my holidays with teletext for many years NO MORE.”

Helpful Report

Posted 5 years ago

Hi Julie, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“Recieved a call today from teletext, cancelling our holiday, offering us credit note. We asked for our money, was refused. This is the first time we have used this company and the last. We paid in good faith, the company can't give us that . There for it should be a full refund.”

Helpful Report

Posted 5 years ago

Hi Phillip, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“I have been offered coupon which expire on the 31st December 2020. I specifically requested a full cash refund back to my card but this request has been continually ignored, ATOL have not done very much to help me either what is their use in all of this , somebody tell me pls. Teletext or Truly Travel whatever they call themselves should pay me back or they will never receive my business again , I have travelled with them since 2012, no more if I don’t receive a Cash refund!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Cancelled customers holidays due to the coronavirus, customers waiting since march for there refund and still waiting. Teletext keeping customers money which they are entitled to get back, my holiday is due to start on May 12th and will be cancelled, will have to wait like all the rest of the other customers and fight to get my money back. What the hell is this company playing at, you have customers who cant work due to the coronavirus and need there money back. If you want your customers to returned to use your company then pay us our back. Then customers mite return.”

Helpful Report

Posted 5 years ago

Hi Stuart, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“What a complete shambles of a company. I been wanting to cancel my holiday for the last 4 days as been made redundant so can no longer go. You have given me 2 cancellation prices which you won't take as apparently waiting for live prices. I normally book with you BUT never again. What a useless pathetic company you are. Just to say I've got all screenshots of all conversations I've had with about 6 different people. 😡😡”

Helpful Report

Posted 5 years ago

Hi Nikita, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Absolutely terrible service. I paid in full for my holiday which was cancelled due to Corona virus and I'm getting no where trying to get my money back. The phone lines are closed and only was to correspond is live chat which is a waste of time as all you get is automated responses and keep getting told I must wait for a phone call which I've been waiting now over 6 weeks! All they want to do is offer a credit note which I've told them over and over I do not want. I'm sick and tired of this. First and last time using this company. People just beware they take ur money and won't give it back 🤬”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Absolutely no correspondence with customers. Trying to get customers to pay remaining balances for holidays we all know we are not going on due to the coronavirus. I tried to cancel my holiday weeks ago but nobody will respond to emails, messenger or there chat service. They send out automated responses with the same messages. First time I have booked with teletext and can guarantee it will be the last. Customer service is appalling. Dreadful company.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Kylie

Posted 5 years ago

“THIS COMPANY HAS TAKEN MY MONEY AND I HAVE NOT BEEN ABLE TO GET MY MONEY. THE PHONE LINES ARE NOT BUSY. I ENDEAVOUR TO CONTACT ALL NEWS PAPER OUTLETS IN ORDER TO EXPOSE THIS SCAM. THE GOVERNMENT NEEDS TO INTERVENE .”

Helpful Report

Posted 5 years ago

Hi Sasher, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Kylie

Posted 5 years ago

“https://www.coronavirus-business-complaint.service.gov.uk/ Report teletext holidays here .”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews