Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been patiently waiting for someone to call me as my booking got cancelled because of covid 19... its been nearly a month and I have sent numerous emails and webchat requests but no answer... customer service team on the phone are very rude and don't want to help... All I want is my money and teletext holidays don't want to help... I would NEVER use them again!!! Avoid at all cost!!!!”

Helpful Report

Posted 5 years ago

Hi Ahmed, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“I have a group holiday booking for 8 people for my hen do to fly on the 17th May, Ryanair have cancelled our flights but I've heard nothing from teletext. I have questioned them on Twitter BUT NO REPLY, tried to call every day for approx 3 weeks BUT NO ONE ANSWERS, PHONE GOES DEAD, email x5 BUT NO REPLY.. this is disgraceful and someone from teletext needs to contact me back to get this resolved asap.”

Helpful Report

Posted 5 years ago

Hi Lisa, Thank you for your review which we are very sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be contacting you accordingly. Best Wishes Becky

Posted 5 years ago

“I booked with teletext Holidays and was to fly out 8th March te cancelled the flight and have not contacted me. I can't call them because they have shut down their contact centre and when I did live chat every reply took over 10 minutes and was told yjey can't do nothing. Disgusting company. I will never book with hem again! I have told all friends and family. AVOID TELETEXT HOLIDAYS! !!!!”

Helpful Report

Posted 5 years ago

Hi Mr Singh, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“Avoid this company. Thomas Cook went bust 23rd September, I did not receive my £1300 owed until 15th Feb,despite contacting them on several occasions. I re-booked with Jet 2 and got my money back within 4 days due to covid 19. This shows the shoddyness of Teletext Holidays. Nearly 5 months to get my money back!! Disgusting!!”

Helpful Report

Posted 5 years ago

Hi Nicola, Thank you for your review which we are very sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be contacting you accordingly. Best Wishes Becky

Posted 5 years ago

“call your bank section 75”

Helpful Report

Posted 5 years ago

“My holiday was due in march 29th which was cancelled due to coronavirus you promised to get back to me 3 times now and heard nothing awful service my ref is TT762878”

Helpful Report

Posted 5 years ago

Hi Janette, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Tt780390. Anil said someone will call u in 24 hours but no-one did. Sandeep,Becky,fateema,Thomas,faiz,Riya they all said same thing but nothing. It's the worst travel agency you can use. Horrible. Too many lies and false hope. They said we gnna deduct your deposit and pay your money back in three weeks but it's been 5 weeks . Awful customer service. Teletext is thief. Dnt use them.”

Helpful Report

Posted 5 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Still no help or information from Teletext holidays about my cancelled holiday due to covid and no travel restrictions!!! ! Just to let u know I was due to go on holiday at the end of February no refund no e mails I've now had to go through my bank as I can't even. Contact atol absolutely disgusting .quick to take our cash but not so quick at returning it ?? We were told working the way through refunds in departure dates ?????nearly in may and nothing”

Helpful Report

Posted 5 years ago

Hi Mrs Sinclair, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Becky

Posted 5 years ago

“My booking reference is TT767857, and i received by email from Ryanair today cancelled my flights on the 27th April 2020 which I am due to fly out to fuerteventura on the 12th May 2020, I would like to know if Teletext holidays are going to refund me as it was a package holiday, I have email teletext holiday and had not replied from them, I know that teletext holiday are saying that they are dealing with customers which are due to fly before me but customers are still waiting for there refunds since March 2020. I would like a straight answer are you Teletext holidays going to give me a full refund or not, this company need to pay there customers if you want them to return and book with you in the future.”

Helpful Report

Posted 5 years ago

Hi Stuart, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“My holiday to Marmaris and Rhodes due to fly out on the 19th April was cancelled. I asked for a refund or if not a refund a letter saying no refund so I can process my holiday insurance which will cover the claim. First they said they would co fact me 14 days before departure. No contact. I wrote to their customer service chat line saying my holiday had been cancelled and wanted a refund. They replied to my email address asking me to co firm that I wanted to cancel my holiday which would have negated all my legal rights. I wrote to them again informing them I had no intention of cancelling a holiday they had already cancelled and said if I didn’t hear from them within 7 days I would instigate legal proceedings for recovery of my money (they have been refunded for the flights by the carrier as we have had our money back for extra baggage allowance). They wrote saying they would contact within two days of departure. No contact. I wrote again. They wrote back saying they would answer all questions within 7 days. That was 8 days ago. I have today instigated legal proceedings for recovery of the holiday money. Once I obtain judgement I will transfer the matter to the High Court and get the bailiffs in. Terrible cynical company don’t ever deal with them. They will go bust and start up as something else.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Becky

Posted 5 years ago

“Tt780390 Where is my call than? Too many lies again and false hope. Shittiest travel agency. We won't use you again. Where is my calllllll?”

Helpful Report

Posted 5 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“I booked a multi contractual package in November, which I obviously want to cancel due to obvious reasons at this particular time. Just been told I'm not prioritised for cancellations as I'm flying after 10th May. I asked my options for cancelling and was told I had to wait until THEY contact me. This is direct from Teletext holidays website under their terms and conditions. It doesn't say anything about a time scale, just BEFORE departure. I'd be careful what you're telling your customers. Plenty of potential claims flying around by the sounds of it. 11.2 Multi-Contract Packages Only: Cancellation by you due to Unavoidable & Extraordinary Circumstances Where you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, Truly Travel Ltd shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel your Multi-Contract Package in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. Please note that this right to cancel only applies to customers who have booked a Multi-Contract Package.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Totally disgusted ! Lack of communication won’t answer phones or emails won’t give you a refund only a credit note which is illegal holiday was cancelled so money should be returned, joke of a company do not book a holiday with dick Turpin outfit !!! Beware !!!!!”

Helpful Report

Posted 5 years ago

Hi Anne, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Very bad company will never use them again after so many years . Not interested in customer care no refund after many emails. See you in court...”

Helpful Report

Posted 5 years ago

“Atrocious company, wish i never booked. will not allow customers to exercise their rights to cancel under the terms and conditions of the booking. Not refunding current customers who have had holidays cancelled. this company is not following the package travel regulations and breaking the law! AVOID AVOID AVOID !!!!!”

Helpful Report

Posted 5 years ago

Hi Christopher, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Wish I could leave a minus score. DO NOT BOOK WITH THIS COMPANY. Customer service rubbish standard answers and emails holiday was cancelled 29th March and the airline has refunded yet they will not give it me back even though have told them I don’t wish to rebook I want my refund as stated in there terms and conditions but they want to keep offering vouchers. They don’t read emails as they don’t answer them personally just a standard one and there is no way to speak to anyone who is not reading from a sheet they do not listen be warned do not book nothing more than common thiefs”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Hi My friend booked a short break for five of us leaving May 8 TT778488. She has tried on numerous occasions to obtain a full refund. The latest advice was there would be no consideration of this until the virus has cleared up which apparently will be July 31. Could you please help us out asap. Thank you.”

Helpful Report

Posted 5 years ago

Hey Catherine, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Rather than teletext just coming up with a boring standard replies on here which just incites customers more why not as a company do yourselves a favour and make a company statement to everyone via your website and the media at large on how you aim to deal with Cash refunds, timescales etc. You would get less bad reviews and people like me complaining if you were transparent about it all. My booking is TT777516 before you ask that silly question. Ive heard nothing from you although my flights were cancelled last week by Ryan Air. For the record I want a full CASH refund - my request to RYANAIR was for a refund which I expect will come to you first. Please advise on that issue as you are the booking agent and took all my money for that package holiday.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“My TT is tt780390. Iam sick and tired of contacting this agency everyday. I spoke with anil,Sandeep,fateema,Cheryl,Thomas,Priya and got record of everything. They are lying to me and giving me false hope everyone and it's causing me stress. I had a call from concern team and we agreed if they deduct some money than I can have my refund in three weeks but it's been 4 weeks. Faiz called me and he accepted and he said he is gnna call me same day but it's been 4 days. Too many lies. Enough is enough. Such a horrible agency and I will never use you again. Where s faiz? Where s my agreed refund?”

Helpful Report

Posted 5 years ago

Hi Farzaneh, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Like many others I had booked a package holiday with teletex at a cost of £2588 for it to be cancelled. I do not want a voucher I do not want to change my dates I would like what I am legal entitled to and that is a full refund! As I was meant to travel on the 6th of March teletex are really insulting this customer by thinking they can get away with not paying me my money back. The law has not changed because of Covid 19 regarding refunding holidays cancelled by the operator so legal action is my only alternative action to take ! DONT USE TELETEX THEY TAKE YOUR MONEY AND THEN MAKE IT NIGH ON IMPOSSIBLE TO GET YOUR MONEY BACK WHEN THEY CANCEL !”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews