Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TT787578 Started booking a holiday on March 4th. Flights were booked then all of a sudden the hotel wasn’t available. That’s as far as we got. I said just cancel the flights and refund me. The advisor tried to get me to take other hotels and I said no just a refund please. I was told 3-5 days. That was the 4th of March! I have phoned, live chat, emailed and all tell me it’s sorted and I’ll get my money in 3-5 days. All lies. The last email from customer support said “thank you for your patience and not sure when the refund will be processed.” I need my money refunded please. Not good enough. We were not locked down at that time and there was no excuse. Carolynne Dineen”

Helpful Report

Posted 5 years ago

Hey, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“I WOULD KIKE TO GIVE ZERO STARS BUT I DON’T BELIEVE THATS AN OPTION. You still haven’t got back to me numerous times as you promised relating to my holiday for the 18th of April 2020 you cancelled. I’ve had all the standard paragraph rubbish as well as jimmy saying there’s nothing more he can do numerous times. Then been told to contact you via the chat link that I’ve done numerous times prior. Only this time no ones answers. Now I’m told and asked again to give my booking details but this time by Janet I think. Which I have and again no response. I will state again your breaking the law. It’s been stated on Martin Lewis as well as numerous tv programs. I don’t want another holiday as there all inflated prices. I don’t want a credit note as I need the money now to get through this Covid 19 pandemic. Give me back what is mine please. I look forward to more standard paragraphs as well more promises from you when I contact you. Yet you don’t reply. Why don’t contact me (after all your still doing that promoting your holidays)”

Helpful Report

Posted 5 years ago

Hi Warra, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Was due to go to benidorm next week Ryanair cancelled informed teletext holidays asked for refund several times only to be fobbed off they were quick enough taking my final payment knowing full well we wouldn't be going on holiday been offered refund credit note but I want my cash back do not book with these guys they are fraudsters”

Helpful Report

Posted 5 years ago

Hi Anita, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Only put one star so a can register this review. I like the pages before me just want a refund TT766164. I am over 70 and do not intend going away until there is a vaccine for Coronavirus. Just sent me yet another PCN. Had phone calls to book again etc. this latest email is saying again 31 July 2020 but may be delayed again from this date. Booked many a holiday with Teletext but never again they say a company shows it true self when you want your legally entitled money back! PSC”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“After informing teletext that I would not be accepting any voucher etc from them as I want a full refund to my credit card, they sent me a email with a PDF of a voucher for the accommodation part, but that they could not send one for the flights (EasyJet) as they were awaiting the refund from them! They know they are breaking laws but they don’t give a dam as I suspect they are trying to get even more money in, not just the money that they are with holding from customers already and will just I suspect go into liquidation then open up again in a different name just as they have in the past. They don’t care that they have given a bad name to the travel industry but also with India, they truly are despicable people. In fact they and all other travel companies should adopt what Trailfinders do by keeping customers monies in a account and not pay airlines etc until the customer has had what they have paid for, just as estate agents, solicitors etc. do. ( Simon Calder ) mentioned this in a interview on television with a MP the other day. If travel companies had to do that as those other companies/businesses do their would be no way that a company such as Teletext would/could exist. In fact with the voucher that they are trying to get its customers to accept by stating/admitting they have been paid for accommodation so are actually blatantly holding onto that money! They have the audacity to also say that customers who have been given and I state given not accepted though as in my case, that they can use it by re-booking with them, my goodness as if any customer would re-book with them. Plus the replies to some of the reviews are also despicable as they are total liars. Colin”

Helpful Report

Posted 5 years ago

Hi Colin, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“Still no refund! You owe me 1498 pounds. Pay up! Stop ignoring customers and pay the refunds you owe them. Terrible company Horrendous customer service Avoid!!!!”

Helpful Report

Posted 5 years ago

hi Michael, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Same sort of situation! I have booked a holiday for 20th May 2020. Got cancelled due to covid. I have sent many emails to rlly text regarding a full refund as I do NOT want a credit note. Been waiting for a few days for someone to respond to me but still nothing! Terrible service all I want is my money back. To make matters worse they have taken there contract number off the website so only want to contract them is email which they are not replying too. Absolute fund! I will be taking this higher as this is unacceptable!”

Helpful Report

Posted 5 years ago

Hi Ann, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Same story as the many I have just seen regarding a refund. They are holding our money illegally for our cancelled holiday. They blame this on the airline, Ryanair, but won’t issue a partial refund even which covers the accommodation for the holiday. I was discussing this with one of their operators on the phone when the call dropped. Surprise surprise they did not call back. Absolute fraudsters. *****Everyone please note that you can quickly claim your money back from your credit card company if this is how you paid*****”

Helpful Report

Posted 5 years ago

Hi Phil, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Booked our holiday in 5th February 2020 for holiday scheduled for 29thMarch 2020. Reference TT80001. Have made it clear that I wish a cash refund and being told that the hotel is delaying this process. Would like some assistance with this asap or will need to consider our options as to court action.”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“ABSOLUTELY APPALLING customer service. They are ILLEGALLY holding £1,959 of my money and refuse to provide me with any information as to if/when I will get my money back. They send automated email responses to my complaints. Absolutely despicable way to treat their customers. I have no choice but to take legal action against them as they refuse to speak to me.”

Helpful Report

Posted 5 years ago

Hi Laura, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Had my holiday cancelled due to the current Covid 19 situation. Teletext holidays are refusing to give a refund, they are only offering me a credit note or to rebook with them. I have sent several emails to them , all to no avail.”

Helpful Report

Posted 5 years ago

Hi Chris, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Tt780390. Thomas from concern team called me and he promised and guaranteed me that he s gonna call me back in a week time but it's been two weeks and no sign of him. I have been using your chat site to get someone to get Thomas to call me and they say he will call me in 24 hours but nothing. Disgusting and annoying customer service. We won't use you again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“I will never ever book with u again and hope to publish my complaint soon regarding a cash refund though the covid19 Mrs Jill Holland They will not giv me my cash refund”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“It is unacceptable!To take full amount for holiday that won't !I have sent an email asking for some explanation before taking money!Nothing more than just automatic email:"we will contact you as soon as possible".I'm afraid to imagine how to get the money back!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Teletext are complete thieving scumbags!!!! TT768030 1498.00 pounds owed Refusing to give a refund! Lie to customers!!! Avoid talking to customers in order to avoid paying them their hard earned money! Unlawful company! Unethical company!!! Do not use them, I never will again!!!”

Helpful Report

Posted 5 years ago

Hi Michael, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Nightmare company. Complicating information from customer services, told by one staff member we could change the holiday then to be told we couldn’t by a supervisor. So unhelpful when trying to work out what to do with our holiday which won’t be going ahead due to current restrictions but they won’t budge and demanding our balance even though the holiday won’t be goi ahead or we lose our deposit and then be charged a large cancellation fee..Definitely won’t be booking through then again. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“This company are in shambles, avoid like you would avoid The plague, was ment to be going to dubai at end of may having paid in full over £2000 oviously holidays cancelled as theres no emirates flights going out from uk to dubai. Still no communication from this joke of a company! Even after I’ve sent various emails trying to get a refund.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Absolute disgrace !!! Liars thieves incompetent!!! And breaking the law !!!!!! Offered a credit note after having my holiday cancelled . I requested my legally binding refund to be told they don't offer refunds despite the holiday being booked as a package covered by atol atab . And also taking advise from Martin Lewis him self !!! I am legally entightled to my refund that has to be paid into my bank within 14 days !!!! Since Friday I had left a review elsewhere with a response to be contacted Andy low and behold nothing not a bean !! Also when I try to respond to these thieving scum bags from the email they sent me ragrding the joke of a credit note they deny contacting me even though I have the email and a voice mail message !!!!!! If we are not contacted this week we will either be taking a small claims court case or section 75 but rest assured I will get my money that I'm entightled to back and until this matter is resolved I will be advising all I know in the same boat to be refusing the credit notes . Teletext could save them selves by doing the right thing sadly for them I think they have dug there own grave ...... which would be shallow .......... nice place for the worms they are !!”

Helpful Report

Posted 5 years ago

Hi James, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“I will never use teletext holidays. Keeping hold of customers money no communication telephone lines just go on to a answering machine web chat is useless emails go un answered”

Helpful Report

Posted 5 years ago

Hi Clair, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Paid deposit £600 at the beginning of January , I emailed to ask if I can move holiday over to next year , I booked for August this year , as final payment is not due until June but flight are paid from the £600 already paid ask for flights to be moved , as told hotel is non refundable, am reluctant to make final payment £1300 , the card I booked with has since expired they don't have new details so , what can I do now. Any advice would be grateful.”

Helpful Report

Posted 5 years ago

Hi Veronica, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews