Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.50

2.5 Rating 1,792 Reviews

38 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,792 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refunds virtually impossible, credit note given so you can book up to a year in front rather than refund your money, they don’t tell you this when you book but if you cancel then you’ve to pay charges, if they cancel they don’t even give you your money back, diabolical customer service, maybe everyone should put charges onto TT refunds for acting illegally, used all the below to communicate, unsure that is the right word cause they weren’t hearing what I was saying...cash refund only, 14days according to your T&C’s, not 1 year.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Emily

Posted 6 years ago

“Disgraceful company. Holding peoples money and not paying refunds. Due to going bust or administration shortly i feel . Ceo is a poor excuse for a man. AVOID LIKE COVID ! AND KEEP 2000 MILES AWAY !”

Helpful Report

Posted 6 years ago

“TT768030 £1498.00 paid in full Holiday 21st April-28th April Today 27th May today Still refusing to give my family a refund. The law states if you request a refund, a company has 14 days to provide you with that refund. Teletext do not care about the customer. They act unlawfully and unethically. I do not want nor have ever wanted a credit note. Just give us our money back. Avoid this company like the plague!!!! They will steal your money”

Helpful Report

Posted 6 years ago

“Becky I’ve just got a phone call and been told again yous can’t do anything, if u read my review u will se I asked if anyone CAN fix this then call. What a scam”

Helpful Report

Posted 6 years ago

“Please can someone contact me Urgently about my holiday booking with you, I can’t get through to your customer care team after trying several times.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Thanks, Emily

Posted 6 years ago

“Refusal of cash refund for cancelled holidays since past 3 months now. No support from Customer service or CEO. I would 0 stars from 10!!!”

Helpful Report

Posted 6 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number number and we will arrange for a member of our team to contact you directly. Thanks Emily

Posted 6 years ago

“Worst company ever Ridiculous company they have not replied to any emails or callback requests all I can do is speak to live chat who can’t help you will anything and say to send an email. Holiday is cancelled after phoning multiple times previously and asking what happens if it cancels due to covid I kept being told I still had to pay it off or there would be £600 cancellation fee on top of deposit. Told they would get back to us with options if cancelled. Now it’s cancelled, I have contacted numerous times over the past 2 weeks and no one is contacting us back. Have attempted contact through LinkedIn, twitter, Facebook, Instagram and resolver seems to be no way to get anyone to speak to me. Eventually through LinkedIn I got a call from someone (no caller Id, phone sent it to voicemail) they said they’d call back in half and hour it’s been a week since then. Aside even from attempting refund they have been a horrible company set me up as lead passenger when clearly stated that it should be my girlfriend, miss-a old me on a half board upgrade, said I would have to pay for lead passenger change, said it was done and I would receive email and next person says it’s not done (HAPPENED TWICE) If anyone from a department that can actually refund me sees this I want my money back you have caused me too much stress i shouldn’t even be the one dealing with this as previously mentioned. TT784456”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Absolute rubbish I have spent three hours trying to get through on the phone. I have sent emails etc still no call back.Aer Lingus have informed me the flights have been cancelled but still nothing from Teletext holiday. I have got through to one of their operators who have told me they do not have a booking ref:DDHIE2009 and Akshay is not available and then just hung up on me.Now it’s off to my solicitor to deal with this never again with these gangsters”

Helpful Report

Posted 6 years ago

Hi Patrick, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Why dont you refund your customers i have been waiting for my refund since march nobody replies to emails nor are you replying to my messages on here teletext holidays you are a disgrace of a company and i will never be book with you again!”

Helpful Report

Posted 6 years ago

Hi Lee, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“My holiday was cancelled due to Covid. Since then I have found it impossible to get a refund. The staff have been very forceful and aggressive about taking a credit note. When I refused and asked for cash they became very unhelpful and closed communication lines.”

Helpful Report

Posted 6 years ago

Hi Mark, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Took my money, Covid happened. Teletext kept my money! I am now out of pocket for almost £1500 which is a lot of money for a single parent. I have asked numerous times for a refund, I had been meant to fly on April 2nd, it's now May 22nd and I STILL have not had a refund. Thieving company. Exceptionally poor customer service. I am disgusted by them.”

Helpful Report

Posted 6 years ago

Hi Paula, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“TELETEXT HOLIDAYS HAS ROBBED ME OF MY MONEY,THE MONEY HAS BEEN TAKEN FROM MY ACCOUNT AND THEY WILL NOT REFUND ME FOR THE HOLIDAY THEY CANCELLED. I HAVE SENT OVER 50 E MAILS TO ASK FOR THE REFUND AND ALL I GET BACK ARE AUTOMATED E MAILS. THIS IS NOW 48 DAYS SINCE THEY CANCELLED MY HOLIDAY AND I HAVE STILL NOT BEEN REFUNDED. I WOULD NOT RECCOMEND THESE CLOWNS TO MY WORST ENEMY,THEY ARE BANDITS.”

Helpful Report

Posted 6 years ago

Hi Russ, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Been waiting 3 weeks for a refund. Teletext refuse to pay. Terrible company, rude staff in India. Avoid at all costs!!”

Helpful Report

Posted 6 years ago

“iam due too travel on june the 9th, i booked a family holiday for my wifes birthday, easy jet are yet too officially cancel my flight even though they announced yesterday that they wont resume flying until june 15th which means my holiday is cancelled, easy het and teletext holidays who took my money are dragging there feet not too refund people who could use this money too live on in these trying times, ive used teletext every year and theyve been pretty good in the past but boy ohh boy how rude and useless there customer service is, random indians in india all apparently with english names just waffle and wiggle around and do nothing,”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Unbelievable, I had to update my review the shocking Indian teletext team calling custumers asking and shouting why they have left poor reviews. Ermmm you don't need to be Einstein to work that out do you Rita, Bob, sue too, Jimmy Girrafe, Hector and what ever other fake name you give yourself.”

Helpful Report

Posted 6 years ago

Hi Dinger, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Completely refused to refund me money I’m legally owed! I have emails from both my airline and hotel saying they have refunded my money back to teletext! They have no one on the phone so you can not call them and they are ignoring me on live chat! I’ve tried twitter and they are still refusing to give me my money. They said I can apply for a refund in August and will get it December 2020! That’s not good enough! Terrible company that I will never be using again. Oh and the people on live chat are so rude an unhelpful”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Shocking customer service shocking company teletext should be ashamed of themselves there just ripping people off the tui have transferred my credit note back in cash to the teletext bank account sent me proof of this with the last 4 digits of the long card number now I'm being told I cannot get a refund and that tui are saying the wrong information I'm now in contact with an ambudsman that hopefully going to help me with this matter... TT766631”

Helpful Report

Posted 6 years ago

Hi Mandy, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Still waiting for a refund was supposed to fly out April 3rd 2020. would never book through this lot again. I doubt they will be in business much longer anyway.”

Helpful Report

Posted 6 years ago

Hi Paul, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Was due to fly 8th April they keep fobbing me off and won’t call me back, they are now saying they can’t speak to me as I am not the lead passenger which I am I am shocked to be honest. They owe us £6762 I will never use them again after this. If there was some decent service I wouldn’t panick as much but I can’t rebook anywhere because of their terrible service. Chat - doesn’t work Calls you can’t get through and emails are full of rubbish. TT659549”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Absolutely shocking. We are due to go on our holiday in two weeks time and have heard absolutely nothing from teletext holidays despite many emails and phone calls. I have always booked with teletext holidays but will not be anymore. There service is absolutely shocking at this worrying time. Tt761548”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

Teletext Holidays is rated 2.5 based on 1,792 reviews