Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. They are rude, unhelpful and are not giving refunds in full by cash. They are a bunch of crooks.. look at the comments on the face book page. I wish I had used another reputable company. I’ll never go near them again and neither should you. Sick to death of the generic emails from Kylie and jimmy ..! Absolute joke of a company 0 stars.”

Helpful Report

Posted 5 years ago

Hi Jennifer, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes

Posted 5 years ago

“Anyone ever had a bad experience with Teletext holidays??? That are the SHITTEST company Iv ever come across. Point black refusing to let us cancel our holiday??? Saying we need to pay another £250 to cancel when we have already paid £700. Not ringing us like they said they would and NOT letting us cancel.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“We have tried to contact teletext a number of times regarding our cancelled holiday, we were meant to fly out last week and we still have the same automated message. Terrible customer service. Booking TT764737 and it now wont even let me log in to my bookings. Even in these circumstances a courtesy call would be nice!”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“We haven't been able to contact them in regards to our canceled holiday. I understand the situation but lack of customer support is shocking”

Helpful Report

Posted 5 years ago

Hi Peter, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Avoid at all costs. They are the only company who does not only not refund our holidays, but also make you pay your last installments even though you already had the email from your flight company that they cancelled the flights. They are stealing peoples money, they wont get in contact, if you contact them,they are rude and telm you they will contact you to sort you out. Check out their fb page. Thousands of people will tell you the exact same thing. Horrible people and clearly dont want to stay in business after covid19”

Helpful Report

Posted 5 years ago

Hi Laszlo. Hey, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Due to Covid-19 we clearly can't go on holiday in 10 days time. We have heard nothing from Teletext Holidays and only from easyJet saying that are flights have been cancelled. When trying to contact teletext the phonelines have all been closed and we have no option but to talk on a 'chat' with (hopefully) a member of the teletext team. I am entitled to a full refund however the response I got from the member of staff was otherwise. Usually teletext are great when it comes to booking our holidays however this experience has been unacceptable. I do not wish to have my holiday postponed or rebooked, I need the money back so that I can live! Teletext will undoubtedly lose a mammoth portion of their customers for this absolute mess! If my holiday is not fully refunded then I will be taking this so much further. Ridiculous.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you shortly. Best Wishes Becky

Posted 5 years ago

“I appreciate that these are unprecedented times however this is the worst customer service I have ever experienced. They have turned off their phones and tell you to use live chat. This does not work either. I have messaged twice, received a ticket and then nothing! I listened to the advice they gave about not contacting them until it was 14 days before trip and trusted they would be in touch. We were due to go on holiday yesterday and the only correspondence I have received was a reminder to book onto my flight THAT HAS BEEN CANCELLED!!! So frustrating that a company can get this so wrong. I find it hard to believe that with no new bookings they are not able to methodically go through each booking as it’s due and process a refund. I actually have two bookings that I am trying to get refunded. If anyone happens to see this my booking references are TT785105 & TT785093.”

Helpful Report

Posted 5 years ago

Hi Maria, Thank you for your review which we are sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you shortly. Best Wishes

Posted 5 years ago

“Have tried many times to contact them to get a refund and they keep saying we haven’t recieved anything from the airline. I have called them up and they have confirmed money has been refunded to teletext and they continue to delay refunding me. Customer service absolutely shocking would never book here again.”

Helpful Report

Posted 5 years ago

Hey, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Have tried numerous times to contact you have already paid over £3000 we have another £1700 due in nxt 2 weeks. We have fallen victim to covid 19 husband is a 12 wk shielder my sons our out of work due to this we have limited funds and need to reaaarange our june holiday to 2021 but no reply to chat or calls”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Myself and my wife were due to travel to Tenerife on 17/3/20. We were contacted on 16/3/20 to say it was cancelled because of government advice against travel, covid 19. We called teletext about refund and told they would call us in 2 or 3 days when they had more info, we have heard nothing and have been unable to get in contact. Phone line unavailable and not able to get through on live chat. Tried for days. Still no joy !”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“My friend and I were due to fly to Portugal 29.03.2020. This was cancelled due to the government guidelines. After calling several times, being told by one call handler we would receive a refund we are still waiting for any contact. We have used the chat system and not received any more information I am extremely disappointed that such a well known company would not look after their customers. Prior to this I had been praising teletext for how well organized they had been in booking the trip we wanted. I'm saddened that I wont be anymore.”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Please do not book with this company!!! We booked to go to Vegas 23/03/20 flying British Airways and staying in the Luxor. We had a hard time during the booking as one of the guests fell ill and couldn’t travel, we asked about name changes and were told this wasn’t possible(fine). I booked a separate flight with BA for someone else to travel to make up the foursome as this was a gift for my sons 21st. Cut to the flights being cancelled amid this terrible virus! BA emailed me on the 21st March to say my flight had been cancelled and asked how I would like to proceed, I rang them and although I had to wait 30 mins(understandable) to get through to them they issued my refund for my flight I’d booked direct with them and the money was in my account within 2 days. I asked them about the refund on my package holiday that I’d booked with Teletext and was told I would have to deal with them 😔 We waited till the 27th to see if Teletext would tell us that our holiday had been cancelled 4 days after we were due to have flown, Nothing! We then tried contacting them via phone and had much the same as most of the other reviews on here, rude, 24-48hrs and so on. We have emailed them repeatedly with no reply! On Live chat( when it works) to be told that yes our holiday has been cancelled 😂😂 please give them 24-48hrs I have to say when we have been able to get through on live chat they have been evasive and mostly cut us off Please do not book with this company! I am looking for a way to report them and hope they never trade again( sorry that sounds very bitter) Still no refund and no closer to finding out if they will give us one”

Helpful Report

Posted 5 years ago

Hi Nick, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I have contacted Teletext holidays 3 times on website with no reply about a booked holiday 21/4/2020 flights already cancelled, hotel closed No response ☹️😔”

Helpful Report

Posted 5 years ago

Hi Andrea, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“i booked a holiday due to fly out on the 14/05/2020. I have fallen victim to the covid 19 pandemic like millions of people around the world with restrictions in mind. Im out of work at present but have paid £400 in total with a shortfall of £524 to pay by the 14/04/2020 5 days away. Nobody wants to talk or try and give me some grace to pay or use the £400 for other flights or a refund please help”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I booked a holiday with Teletext on 10.3.20 going to Vegas on 23.4.20. I have sent numerous emails to you, tried to contact you via phone and your livechat which is conveniently not in use right now. I am at my wit's end with your company and I suffer with severe anxiety and yet still no communication. I am beyond disgusted.”

Helpful Report

Posted 5 years ago

Hey Lisa, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Terrible customer service.”

Helpful Report

Posted 5 years ago

Hey, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“NEVER AGAIN I would put zero stars if I could. I booked a surprise trip for my husbands 50th (not a cheap one) to Turkey on 6th May. After several emails and online messages and Facebook messages I have heard nothing. I just want a refund. I don’t ever want to use you again including moving my holiday date. Yes you are busy, yes everyone is experiencing problems. We can’t afford to lose that kind of money. My husband has asthma and I have medical issues that warrant us both home for 22 weeks so won’t be travelling for a very long time. You teletext should be ashamed of yourselves. Friends and family of mine have all had a full refund from their holiday bookers. I suppose I will get a reply to this asking for my reference number, as if that will do anything!!!”

Helpful Report

Posted 5 years ago

Hey Gemma, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“DO NOT USE THIS COMPANY Never in my life will i ever use teletext holidays again Booking the holiday - the service was shocking and the person we spoke to on the phone was very abrupt and demanding. They told us our outstanding balance was due 27th march, they tried to take the payment 2 days early covid 19 - i had an email from Ryanair 20th march to advise that our flights were cancelled Yet you try and take money from us for a holiday that could not take place. Received an email 26th march from teletext to say holiday cancelled. Same day get another email to say payment had failed and call to make payment - the same payment that was taken early!!! After an online chat - which was appauling. Having to repeat myself and provide the same information more than once. We were told that although our holiday was canceled you were going to charge us a cancelation fee .... Are you kidding me!! Could not answer any questions. Think i was talking to a robot! The government puts travel bans in place, we have an email from Ryan air plus an email from teletext to tell us the holiday is canceled yet they want to charge us a cancelation fee And take money for somwthing thats cancelled. we did not cancel the holiday so why charge us a fee? Why try to take the money? still getting no answers i got fobbed off to say to help me someone would need to call me. yet i was reassured that as the holiday was cancelled NO money would be taken from my account - i saved this conversation. I told them i wanted a call back in 24 hours or expect a massive complaint - still to this day now no attempt to contact us has been made Fast forward to now. checking my online banking 2nd april they take £15.70 from my account. no permission, no warning. Teletext, you have dealt with this in the most appauling way. you took money from my account without permission after telling me that no money would be taken from my account. i have the whole conversation we had online screen shot!!!!! We want the £15.70 putting back into the account you took it from and the refund £120 that you already have from us for a holiday that cannot take place and was not canceled by us but by yourselves based on government guidelines. You simply will not get any business from me and any of my friends ever!!!”

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Posted 5 years ago

Hey Victoria, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Very disappointed in the response to refund information. They PREVARICATE and advise a future date repeatedly. I have had sarcastic comments when seeking answers to very simple timing questions. Please be advised do not use this organisation”

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Posted 5 years ago

HI, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Very poor customer service DO NOT BOOK WITH TELETEXT!!!!!!!!”

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Posted 5 years ago

Hi Hannah, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews