Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never book with them they rubbish rude and none of the staff know what they doing they keep you in hold for hours and they not refunding they taking months”

Helpful Report

Posted 4 years ago

“Dreadful, holiday cancelled in May, unable to rebook as they tried to rip me off charging £1000 more than on their website so I went elsewhere same room same flight everything for the price on the website his excuse was the hotel had put their prices up, utter nonsense. All demands for refund falling on deaf ears have a credit refund for hotel but not flight despite flight company saying they have processed refund but my contract is not with them and I should not have to wait while they get the money back they should be covered for all costs with insurance meantime I have now paid for two holidays and am out of pocket while also paying interest on the payment on my credit card. I am not a bank for this company and they are breaking the law. I am seriously at the end of my rope. They will not budge just the same scripted rhetoric all the time. Reading all the complaints I wish I had never booked with them and rest assured I never will again. Your website says refunds in 14 days its been over 3 months get it sorted this is my money not yours and I am not a bank to prop up your business.”

Helpful Report

Posted 4 years ago

“Firstly, I should say I have had holidays with Teletext Holidays in the past and it has been fine. However, this experience has meant that I will never book any holiday with them in the future. I know that this Covid situation has meant a lot of difficulty for everyone but their customer service is absolutely abysmall. I won't bore everyone with the details, they are after all, the same as everyone else has experienced, but after many, many hours of waiting on the phone, emails sent every day, and hours and hours of live chat I received a phone call last Friday morning from a very nice lady promising me that she had just authorised a full refund for me and I would have it by today (Friday 17th July). I was surprised, pleased and naively believed her! How silly, as no refund, credit note or further communication has been received. As plenty of others have said, avoid them and use high street travel agents, I will be doing so in future. If I could have had a minus star, I would have used it.”

Helpful Report

Posted 4 years ago

“Nightmare company from hell. Here is my full story as I wrote it in my customer complaint to their email. Never book with them ever again. Booking ref no: TT792432 "Situation: All was going well until I tried to checkin online with the airline provider on the 14th of July only to find out that my scheduled outbound flight's departure has changed from 13:55 to 06:10 am in the morning, so I immediately called you to ask as to why did you not inform me about the change in the flight. You replied that you were not aware of any changes made by the airline. Anyways, my request at this point was very simple that I cannot fly on the 06:10 am flight as I have a family funeral to attend in the morning of the 15th and I can only fly as per the original time of my booking or reschedule my trip to another day. After multiple long phone calls (with waiting times of more than an hour every time), your people informed me that they cannot do anything and that my holiday will be 100% cancelled and nonrefundable if I can't fly the 06:10 am flight, which by the way you didnt even inform me in advance. You falsely guided me to speak directly with the holiday provider "Jet 2 Holidays Ltd', because when I spoke to them, they clearly told me that I am not meant to call them directly, they will not speak to me and they are only authorized to speak with someone from Teletext Holidays. They did inform me that Teletext holidays were informed well in advance regarding the changed flight timings for both outbound and inbound flights. Clearly you didn't bother to give me that information. When I called again on the 15th to explain to you what I learned from Jet2 Holidays, again requesting you to rebook my holidays, you kept transferring me one department to the other over two to three two-hours long calls finally dropping the call on me. I again tried reaching you in the morning of the 16th when a call agent by the name of 'Sahil' transferred the line to an agent called 'Maya' after being on the call for nearly 2 hours, she assured me that she will have this situation resolved by having me speak to a senior member of the team named 'Morgan'. She then advised me that you are currently short staffed and are handling two calls in parallel and that Morgan will call me back by 12 noon (30 minutes from then). She also assured me that she will call me just after 12 to make sure that Morgan has called. Neither Morgan nor Maya never bothered to ever call. I waited the whole day, tried calling you again the afternoon, waited for another 2 hours on hold and when answered, someone just dropped the call again. I tried to ring you again on the 17th morning to speak with Maya, someone answered the phone after 1 hour and 45 minutes of waiting and said they will transfer the line to Maya and as soon they tried to do that, the line was disconnected again. When I decided to file a complaint online on your website, it doesn't let you file one unless you have returned from holidays, and when you select the option that you have returned back from holidays and select the reason for compliant as flights, your website takes you to a '404 page not found' and a monkey game. That's the most ridiculous thing I have ever seen in a formal complaints process. Is this the kind of harassment that you make your customers go through? If I do not get a full refund for my holiday in the next 24 hours, I am more than happy now to report you to Financial Ombudsman Services and file a law suit against your company to ensure that no other customer is ever treated in this manner for a so called UK based company. Please find attachments of the screenshots of my mobile phone while I was on hold with your company."”

Helpful Report

Posted 4 years ago

“I have been waiting for nearly 7 weeks to speek to someone about a cancelled holidays days and days on the phone passed to all different people to end up have the phone put down to finally get some where and speek to a very helpful person called William rebooked and now the confirmation has come through it’s the wrong dates !! Tt94296 I am currently on hold at the moment for over an hour and a half and four hours yesterday I need the agent William to call me back ASAP this is disgusting!!!”

Helpful Report

Posted 4 years ago

“I had my holiday cancelled in April and still haven’t heard anything tried phoning and e mailing them many times. The government or some organisation needs to step in as it is daylight robbery and we need our money now more than ever!!”

Helpful Report

Posted 4 years ago

“What a joke holiday cancelled in june to me I would get a refund in july now they say September got cut off as I asked why,now trying a counter charge through my bank they hinted that they are holding on to the money to stop that's it's due to refund to stop teletext going into administration TT757150 They dont care and are rude”

Helpful Report

Posted 4 years ago

“This company sucks never ever use this company to book anything with it is now the 16th of July at 21.41 we are suppose to be going to benidorm on the 17th of July we have not heard one word from them to let us know if we are going or not but I take it we will not be going because they have not sent us any tickets of any kind but try to get through to them well that is another story I was on for 2hours when I had to give up waiting it is a f#@king disgrace I seriously hope everyone sees this review and that you never get another booking from anyone that would like to go on holiday please people go to your on street travel agents that way you can actually go in and get it sorted your an absolute disgrace and I am sure that your call centre that are some were in India you are paying the pitting but you are making thousands from people like us i am sure like myself they will be a lot of people that will never use you again you pack of useless b@#£ard just to let you know folks they have £2500 belonging to me and it is totally impossible to get through to them to get it back stay well clear I hope this review will help a lot of people out there and I hope this will make you think twice about using this company”

Helpful Report

Posted 4 years ago

“Spent all day on the 16 July trying to speak to these no call back on hold one time over an hour just hung up in the end service is rubbish”

Helpful Report

Posted 4 years ago

“I’m due to fly in 55 hours. They have only just admitted the hotel is closed. I’ve been telling them for days now. They made me prove to them that it was not open. They claimed they were speaking to the hotel while I was on hold! What they didn’t know was, so was my wife. At the same time they were claiming to be speaking to the hotel I had the manager on the phone telling me it was closed. They still haven’t called or emailed to offer me any alternative accommodation. There advice “travel and see what happens” wow.... They are the worst company I’ve ever dealt with and it’s not even close. Negligent, dishonest, untrustworthy, lying, incompetent, uncaring, greedy, disreputable. These are the nice things I have to say about them. I would be banned from the site if I wrote my true feelings. Ref TT783777 (I know this reference of by heart I’ve called them that much to solve the problems they have caused) If my holiday goes ahead it will not be down to Teletext Holidays, I have had to do everything myself. 12 hours on the phone yesterday my wife roughly the same. 10-15 emails and we are no further forward than when I started. Avoid this company”

Helpful Report

Posted 4 years ago

“Awful company. Stealing my money and not returning. Do not use them.”

Helpful Report

Posted 4 years ago

“Teletext holiday completely messed up my booking, which they admitted was there fault. They booked the wrong hotel in a different resort ! They have offered a ridiculous amount of compensation which should have been paid well over six months ago. My booking No was TT 30295. WHAT EVER YOU DO NOT BOOK THROUGH TELETEXT HOLIDAYS!! COMPLETELY A UNTRUSTWORTHY COMPANY !!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Am due to fly in 3 days and my hotel is closed. No communication from teletext. Called many times over an 8 hours and they hang up on you or put you on hold then the line goes dead when I ask them about alternative accommodation. One support agent told me to fly with my 2 small children Saturday and check then if the hotel is open!! Absolutely disgusting!! Do not book with them!! No option for a different hotel. No reply when you email them. Contact news paper, citizens advice who will then give you a reference number and help make a case against them!! How are we protected legally and teletext are still allowed to operate in this country!! Am I being made to fly Saturday teletext and leave me and 2 small children stranded with no hotel no where so eat or sleep? Ref TT783777.”

Helpful Report

Posted 4 years ago

“Such bad customer service! Took my money knowing that we weren’t able to go on holiday as the hotel was closed and restrictions applied while reassuring us that we would be able to go! Dishonest and extremely bad practice! Once they have your money, they do not care! They have refused to issue a refund dispute miss-selling the holiday. They will literally stick you on hold for hours and then hang up the phone! Airline has now cancelled flights and we still haven’t heard from them!”

Helpful Report

Posted 4 years ago

“Disgusting customer service rude staff on the phone and they don’t seem to resolve ur issue instead they put u on hold and cut the phone off. Never booking with them again !!”

Helpful Report

Posted 4 years ago

“I Know everyone knows that we are in an unpresented time But why is TELETEXT keeping the money of so many people surly they are not use COVD-19 as an excuses Every time we ring you can almost hear the operators laughing And then they transfer you to another department we was on hold for 2hrs the other day Surely this is against the law / human nature TELETEXT do not say pay the balance off when you want when you book a holiday We will never ever be using this company ever again 3 months and still waiting for our refund”

Helpful Report

Posted 4 years ago

“Have been trying for days to get hold of customer services to get refund from holiday in May and to change date of next holiday in September. Keep getting cut off. Had a call to day and when i told him what i wanted he said i have another call and hung up on me. Have been using the for years this will be the last time. They are only after you money and the service is disgraceful. Been on hold now for another hour.”

Helpful Report

Posted 4 years ago

“Still waiting for my refund since may impossible to contact by phone had 3 2 hour calls with no one answering, emailed several times had answer back with credit note,which I do not want repeatedly asked for refund to be credited back to credit card still no joy wont use again”

Helpful Report

Posted 4 years ago

“I have tried for 3 days now to speak to someone regarding my refund . I also have had no luck with live chat .. I have been waiting since may for my refund .. doesnt instill much confidence when they not even replying and in the bottom 3 companies for refund and customer service”

Helpful Report

Posted 4 years ago

“Rude staff. Language barrier hard to understand over the phone.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews