Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.51

2.5 Rating 1,799 Reviews

39 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,799 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with these criminals. Customer service is non existent, they hang up, promise they will call you back. Promised a refund, my holiday was booked for April 26th, still waiting. Worst company ever!!”

Helpful Report

Posted 6 years ago

Hi Angela, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“My holiday has been cancelled. No refund provided. Phone put down on me every time I ring to try and get my money back. Zero communication. They have £2500.00 of my money.”

Helpful Report

Posted 6 years ago

“Do not book with Teletext Holidays as they have broke the law and are refusing to refund my cash after more than 120days (law is cash refund within 14 days) 2hr wait on phone, fobbed off told “they don’t have my money someone will call back they don’t” disgusting Company.”

Helpful Report

Posted 6 years ago

“These guys are your beat friend before you book after that customer service is non existent. You can’t get through to them, when you do you get cut off more than half the time and the never ever call you back even though they promise. They have taken an extra £500 for my holiday and it’s been 2 months they have still not refunded. I have been promised call backs and over social media but this company is a joke. Stay well away. My booking reference was. TT769213”

Helpful Report

Posted 6 years ago

“Been waiting 3 hours for them to answer. My daughter should have gone on holiday on 8th july no contact from them regarding refund.”

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Posted 6 years ago

“I booked a package holiday the holiday was cancelled due to corona but they still took my money out of my account and now they keep cutting me off or ignoring my emails”

Helpful Report

Posted 6 years ago

“Load ov rubbish never book again wont answer”

Helpful Report

Posted 6 years ago

“Don’t do it! Never have I ever been so frustrated with a company. As with those reviews before me, I’ve also been trying to cancel & claim back preferably a full refund but would consider a credit for two holidays booked with them this summer. I have tried calling, emailing and their Live Chat is nothing more than a blank page! For example, Easyjet have already cancelled the flight to Corfu but TT keep sending me emails to get me to check in, duurrrrr! I will endeavour to get my money back and remember NEVER to book with them again.”

Helpful Report

Posted 6 years ago

“I have been waiting for a call back for over a month now to amend my holiday. I'm trying to call today lve been waiting for over 2 hours I'm still on hold. I will never book with this company again after my experience.”

Helpful Report

Posted 6 years ago

“Customer service is Awful! It took almost 2 hours for them to answer the phone just to make a payment! Absolutely Ridiculous and needs to be sorted out straight away.”

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Posted 6 years ago

“Never booking a holiday again with teletext flight cancelled by tui and they say need proof they are not flying to Egypt how much more proof do they need also saying need to wait 12 weeks for a refund I paid in December also have to wait 85 mins on hold rang last week on hold for 60 mins guy answered put me on hold for 2 minutes he said 60 mins later I hung up”

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Posted 6 years ago

“Never book with them they rubbish rude and none of the staff know what they doing they keep you in hold for hours and they not refunding they taking months”

Helpful Report

Posted 6 years ago

“Dreadful, holiday cancelled in May, unable to rebook as they tried to rip me off charging £1000 more than on their website so I went elsewhere same room same flight everything for the price on the website his excuse was the hotel had put their prices up, utter nonsense. All demands for refund falling on deaf ears have a credit refund for hotel but not flight despite flight company saying they have processed refund but my contract is not with them and I should not have to wait while they get the money back they should be covered for all costs with insurance meantime I have now paid for two holidays and am out of pocket while also paying interest on the payment on my credit card. I am not a bank for this company and they are breaking the law. I am seriously at the end of my rope. They will not budge just the same scripted rhetoric all the time. Reading all the complaints I wish I had never booked with them and rest assured I never will again. Your website says refunds in 14 days its been over 3 months get it sorted this is my money not yours and I am not a bank to prop up your business.”

Helpful Report

Posted 6 years ago

“Firstly, I should say I have had holidays with Teletext Holidays in the past and it has been fine. However, this experience has meant that I will never book any holiday with them in the future. I know that this Covid situation has meant a lot of difficulty for everyone but their customer service is absolutely abysmall. I won't bore everyone with the details, they are after all, the same as everyone else has experienced, but after many, many hours of waiting on the phone, emails sent every day, and hours and hours of live chat I received a phone call last Friday morning from a very nice lady promising me that she had just authorised a full refund for me and I would have it by today (Friday 17th July). I was surprised, pleased and naively believed her! How silly, as no refund, credit note or further communication has been received. As plenty of others have said, avoid them and use high street travel agents, I will be doing so in future. If I could have had a minus star, I would have used it.”

Helpful Report

Posted 6 years ago

“Nightmare company from hell. Here is my full story as I wrote it in my customer complaint to their email. Never book with them ever again. Booking ref no: TT792432 "Situation: All was going well until I tried to checkin online with the airline provider on the 14th of July only to find out that my scheduled outbound flight's departure has changed from 13:55 to 06:10 am in the morning, so I immediately called you to ask as to why did you not inform me about the change in the flight. You replied that you were not aware of any changes made by the airline. Anyways, my request at this point was very simple that I cannot fly on the 06:10 am flight as I have a family funeral to attend in the morning of the 15th and I can only fly as per the original time of my booking or reschedule my trip to another day. After multiple long phone calls (with waiting times of more than an hour every time), your people informed me that they cannot do anything and that my holiday will be 100% cancelled and nonrefundable if I can't fly the 06:10 am flight, which by the way you didnt even inform me in advance. You falsely guided me to speak directly with the holiday provider "Jet 2 Holidays Ltd', because when I spoke to them, they clearly told me that I am not meant to call them directly, they will not speak to me and they are only authorized to speak with someone from Teletext Holidays. They did inform me that Teletext holidays were informed well in advance regarding the changed flight timings for both outbound and inbound flights. Clearly you didn't bother to give me that information. When I called again on the 15th to explain to you what I learned from Jet2 Holidays, again requesting you to rebook my holidays, you kept transferring me one department to the other over two to three two-hours long calls finally dropping the call on me. I again tried reaching you in the morning of the 16th when a call agent by the name of 'Sahil' transferred the line to an agent called 'Maya' after being on the call for nearly 2 hours, she assured me that she will have this situation resolved by having me speak to a senior member of the team named 'Morgan'. She then advised me that you are currently short staffed and are handling two calls in parallel and that Morgan will call me back by 12 noon (30 minutes from then). She also assured me that she will call me just after 12 to make sure that Morgan has called. Neither Morgan nor Maya never bothered to ever call. I waited the whole day, tried calling you again the afternoon, waited for another 2 hours on hold and when answered, someone just dropped the call again. I tried to ring you again on the 17th morning to speak with Maya, someone answered the phone after 1 hour and 45 minutes of waiting and said they will transfer the line to Maya and as soon they tried to do that, the line was disconnected again. When I decided to file a complaint online on your website, it doesn't let you file one unless you have returned from holidays, and when you select the option that you have returned back from holidays and select the reason for compliant as flights, your website takes you to a '404 page not found' and a monkey game. That's the most ridiculous thing I have ever seen in a formal complaints process. Is this the kind of harassment that you make your customers go through? If I do not get a full refund for my holiday in the next 24 hours, I am more than happy now to report you to Financial Ombudsman Services and file a law suit against your company to ensure that no other customer is ever treated in this manner for a so called UK based company. Please find attachments of the screenshots of my mobile phone while I was on hold with your company."”

Helpful Report

Posted 6 years ago

“I have been waiting for nearly 7 weeks to speek to someone about a cancelled holidays days and days on the phone passed to all different people to end up have the phone put down to finally get some where and speek to a very helpful person called William rebooked and now the confirmation has come through it’s the wrong dates !! Tt94296 I am currently on hold at the moment for over an hour and a half and four hours yesterday I need the agent William to call me back ASAP this is disgusting!!!”

Helpful Report

Posted 6 years ago

“I had my holiday cancelled in April and still haven’t heard anything tried phoning and e mailing them many times. The government or some organisation needs to step in as it is daylight robbery and we need our money now more than ever!!”

Helpful Report

Posted 6 years ago

“What a joke holiday cancelled in june to me I would get a refund in july now they say September got cut off as I asked why,now trying a counter charge through my bank they hinted that they are holding on to the money to stop that's it's due to refund to stop teletext going into administration TT757150 They dont care and are rude”

Helpful Report

Posted 6 years ago

“This company sucks never ever use this company to book anything with it is now the 16th of July at 21.41 we are suppose to be going to benidorm on the 17th of July we have not heard one word from them to let us know if we are going or not but I take it we will not be going because they have not sent us any tickets of any kind but try to get through to them well that is another story I was on for 2hours when I had to give up waiting it is a f#@king disgrace I seriously hope everyone sees this review and that you never get another booking from anyone that would like to go on holiday please people go to your on street travel agents that way you can actually go in and get it sorted your an absolute disgrace and I am sure that your call centre that are some were in India you are paying the pitting but you are making thousands from people like us i am sure like myself they will be a lot of people that will never use you again you pack of useless b@#£ard just to let you know folks they have £2500 belonging to me and it is totally impossible to get through to them to get it back stay well clear I hope this review will help a lot of people out there and I hope this will make you think twice about using this company”

Helpful Report

Posted 6 years ago

“Spent all day on the 16 July trying to speak to these no call back on hold one time over an hour just hung up in the end service is rubbish”

Helpful Report

Posted 6 years ago

Teletext Holidays is rated 2.5 based on 1,799 reviews