Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.51

2.5 Rating 1,801 Reviews

39 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,801 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m due to fly in 55 hours. They have only just admitted the hotel is closed. I’ve been telling them for days now. They made me prove to them that it was not open. They claimed they were speaking to the hotel while I was on hold! What they didn’t know was, so was my wife. At the same time they were claiming to be speaking to the hotel I had the manager on the phone telling me it was closed. They still haven’t called or emailed to offer me any alternative accommodation. There advice “travel and see what happens” wow.... They are the worst company I’ve ever dealt with and it’s not even close. Negligent, dishonest, untrustworthy, lying, incompetent, uncaring, greedy, disreputable. These are the nice things I have to say about them. I would be banned from the site if I wrote my true feelings. Ref TT783777 (I know this reference of by heart I’ve called them that much to solve the problems they have caused) If my holiday goes ahead it will not be down to Teletext Holidays, I have had to do everything myself. 12 hours on the phone yesterday my wife roughly the same. 10-15 emails and we are no further forward than when I started. Avoid this company”

Helpful Report

Posted 6 years ago

“Awful company. Stealing my money and not returning. Do not use them.”

Helpful Report

Posted 6 years ago

“Teletext holiday completely messed up my booking, which they admitted was there fault. They booked the wrong hotel in a different resort ! They have offered a ridiculous amount of compensation which should have been paid well over six months ago. My booking No was TT 30295. WHAT EVER YOU DO NOT BOOK THROUGH TELETEXT HOLIDAYS!! COMPLETELY A UNTRUSTWORTHY COMPANY !!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Am due to fly in 3 days and my hotel is closed. No communication from teletext. Called many times over an 8 hours and they hang up on you or put you on hold then the line goes dead when I ask them about alternative accommodation. One support agent told me to fly with my 2 small children Saturday and check then if the hotel is open!! Absolutely disgusting!! Do not book with them!! No option for a different hotel. No reply when you email them. Contact news paper, citizens advice who will then give you a reference number and help make a case against them!! How are we protected legally and teletext are still allowed to operate in this country!! Am I being made to fly Saturday teletext and leave me and 2 small children stranded with no hotel no where so eat or sleep? Ref TT783777.”

Helpful Report

Posted 6 years ago

“Such bad customer service! Took my money knowing that we weren’t able to go on holiday as the hotel was closed and restrictions applied while reassuring us that we would be able to go! Dishonest and extremely bad practice! Once they have your money, they do not care! They have refused to issue a refund dispute miss-selling the holiday. They will literally stick you on hold for hours and then hang up the phone! Airline has now cancelled flights and we still haven’t heard from them!”

Helpful Report

Posted 6 years ago

“Disgusting customer service rude staff on the phone and they don’t seem to resolve ur issue instead they put u on hold and cut the phone off. Never booking with them again !!”

Helpful Report

Posted 6 years ago

“I Know everyone knows that we are in an unpresented time But why is TELETEXT keeping the money of so many people surly they are not use COVD-19 as an excuses Every time we ring you can almost hear the operators laughing And then they transfer you to another department we was on hold for 2hrs the other day Surely this is against the law / human nature TELETEXT do not say pay the balance off when you want when you book a holiday We will never ever be using this company ever again 3 months and still waiting for our refund”

Helpful Report

Posted 6 years ago

“Have been trying for days to get hold of customer services to get refund from holiday in May and to change date of next holiday in September. Keep getting cut off. Had a call to day and when i told him what i wanted he said i have another call and hung up on me. Have been using the for years this will be the last time. They are only after you money and the service is disgraceful. Been on hold now for another hour.”

Helpful Report

Posted 6 years ago

“Still waiting for my refund since may impossible to contact by phone had 3 2 hour calls with no one answering, emailed several times had answer back with credit note,which I do not want repeatedly asked for refund to be credited back to credit card still no joy wont use again”

Helpful Report

Posted 6 years ago

“I have tried for 3 days now to speak to someone regarding my refund . I also have had no luck with live chat .. I have been waiting since may for my refund .. doesnt instill much confidence when they not even replying and in the bottom 3 companies for refund and customer service”

Helpful Report

Posted 6 years ago

“Rude staff. Language barrier hard to understand over the phone.”

Helpful Report

Posted 6 years ago

“My son booked a holiday with tele text holidays for the 16th of this month the flight company contacted him to say the flight was cancelled and that he is getting his money back so he tried ringing tele text holidays for a refund and they keep on hanging up on him we would book with them again”

Helpful Report

Posted 6 years ago

“If I could give zero stars I would!!! Been waiting since March for my refund for a holiday due to take place in May/June. Cancelled before corona and I’m still waiting for my £1399 refund keep getting sent the canned response email that they will be processing refund soon and to await an email. Don’t buy a holiday from this company complete shambles!!”

Helpful Report

Posted 6 years ago

“Was meant to be departing for Greece 11/06/20.I have made numorous calls holding on for hours at a time.no response to 12 emails. I was told on the one occasion i managed to get through they will start processing refunds from June in October.I asked them to confirm this by email.they didnt. Customer service is disgusting.they are deceitful and rip people off.Trading standards should be looking in to this company.DO NOT BOOK WITH THEM.I WANT MY 600 pounds back.”

Helpful Report

Posted 6 years ago

“Have been waiting on the phone now for over an hour. Disgraceful”

Helpful Report

Posted 6 years ago

“I called our hotel to check on facilities and expectations when we arrive...on Monday 13th July to Lanzarote. Flights a re still live and asking for us to check in...The hotel is closed until August 1st. no alternative accommodation suggested. Teletext have been my provider for 20 years. I am not happy with them right now. I have been calling for support and on hold for three days now! And have emailed so many times I've lost count. Why would I consider flying out to a country where I know there is no available accommodation? Am I missing something here? I have an autistic son and have prepared him for this holiday along with my partner. I have had no response at all from Teletext support team, I have spoken with several who have just transferred me and I have sat on hold for hours and hours to no avail! Most phone numbers do not work or are on a loop... they answer if you press option 1 for new sales but no one is available for customer support option 2!! its appalling, they really should be dealing with existing customers first surely? I want a refund a postponement or a replacement Hotel is this too much to ask?? I will be seeking advice from Citizens Advice and if necessary the Ombudsman. and the 1 star was only so i could write a review ! Kate Knaggs TT773563”

Helpful Report

Posted 6 years ago

“This company doesn't deserve even one star but I couldn't give them zero. Very poor customer service. I'll never use this site ever again and I don't recommend it to anyone.”

Helpful Report

Posted 6 years ago

“I would certainly not recommend booking a holiday with Teletext holidays, customer service is just awful, do not reply to emails and cannot get through on phone, I was hung up on one day on phone, plus their English is poor, booked a holiday with them for end of May this year, I haven't received no call from them with holiday being cancellled, was told them by them would have to wait till August for refund as too busy with rebookings, never again would I book with them and certainly not recommend them!! They don't even deserve one star rating !!!!!”

Helpful Report

Posted 6 years ago

“WARNING Never ever book will these liars they take your money promise you everything will be fine. DO NOT BELIEVE THEM”

Helpful Report

Posted 6 years ago

“TT751559 REFUSING REFUND I was due to go to Majorca on 23rd April for 7 days. This was cancelled due to the COVID outbreak and TT are refusing to give a refund. They are making up lies about not being refunded themselves by the airlines etc... even though I’ve had confirmation from easyJet that the money has gone back to TT. They are ignoring emails and phone calls. I’m not the only one in this situation, there are thousands of people being left without their money. DO NOT BOOK WIYH TELETEXT HOLIDAYS!!!”

Helpful Report

Posted 6 years ago

Teletext Holidays is rated 2.5 based on 1,801 reviews