Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.51

“The worst company in the world by far. I have spent 6 hours on hold over the past few months, they refuse to speak to me, they owe me £1300 which easyJet refunded them in cash a while ago, holding on to my money crooks.”

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Posted 6 years ago

Hi Clare, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Only way to get refund is from chargeback with your bank teletext holidays are scammers don’t want to refund anyone I will never book with them again”

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Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Hi, I have contacted you many times, by ringing and sending emails. Don’t know what to do anymore. I’m trying to get a refund on holiday that you have cancelled. I have been ignored on multiple occasions. I don’t know what to do anymore. I was promised a full refund after 31st of July. Nobody is trying to help me. How do I get my money back? If I won’t hear from you till end of this week I will take this further. It’s a joke. Soon as I say I want my money back I’m being put on hold and nobody is getting back to me. TT784079”

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Posted 6 years ago

Hi Anna, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“124 minutes holding on the phone and still no answer. No live chat service as promised online.”

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Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Had holiday cancelled in June due to Covid , initially told would get credit note, still not recieved, also told that could get money back in September if credit note not used , no use , need money refunded , Have been informed by Ryan air that they have refunded to you the price of our flights , so why cant i get that back . I have tried to call and been hung up on 14 separate occassions , how can you resolve stuff if you wont even talk to people. my Reference number is TT782486, please can I have response from a person and your standard Bot responses”

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Posted 6 years ago

Hi Gary, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Dreadful service We would definitely not recommend Teletext as we have lost £2500 having booked our dream holiday to Thailand using all our life savings for this dream anniversary holiday we are sadly now not able to go due to Covid as Thailand is not on the travel corridor for the UK so at present we would have to quarantine for 2 weeks which we are both unable to do. I am unable to as I’m a teacher returning to school on 1st September and my partner is not allowed any more holiday and works in manufacturing industry so can’t work from home. We understood with Covid 19 all travel arrangements have been difficult so we wanted to either cancel our booking until this pandemic is over or change our booking to Easter dates the next school holidays. We called 5 times, were put on hold for hours, promised we’d be called back, were refused to speak to a manager, emailed three times with no results and told we couldn’t change anything until 7 days before. Then 7 days before as instructed we called and held for a further 2 hours only to be told they will neither cancel and refund us the money but we could postpone the date at the same cost of flights and hotel again that is not postponing that is making a totally new booking - it is disgraceful - We have lost £2500 of our savings. The Covid 19 pandemic has affected many people’s lives and many organisations are doing their utmost to help the public at these times when money is tight and stress is huge. I am shocked at this disgraceful lack of understanding shown by this organisation. My partner and I saved for 3 years to get the money together for our dream holiday to Thailand and so £2500 may not seem much to such a multi million pound operation but to us it is a long life time saving. We had another trip booked in July for our family to Valencia with easyJet and Airbnb who have both been wonderful allowing us to postpone dates of flights and cancel accommodation which is the least they could do in the current climate. I will never recommend your company to anyone and will do my utmost to advise as many people as possible never to travel with Teletext holidays.”

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Posted 6 years ago

Hi Victoria, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“AVOID AVOID AVOID.. Email sent in June. Was promised callback. Still waiting. Appalling Customer Service.”

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Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“This company will take your money, they will answer the phone to do this, then they will not help you after, agents pass you from agent to agent, then when you have a problem they hang up or pass u to another department, no one helps you. Joke of a company, people beware there scammers after they have your money they don't help.”

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Posted 6 years ago

Hi Mark, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“I like many others booked a holiday which was cancelled in April. Told apply for money 31st July, done so, no email confirmation nothing..seems some people have hot a reply 31st Aug. One word JOKE, of a company. Think its time for legal action, solicitor followed by filling for a court order and let the sheriffs get my money back plus expenses. Seeing as how they have breached consumer rights on several levels, by not providing refund within legal guidelines... TT763245”

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Posted 6 years ago

Hi Julian, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“The worst customer service ever, i was transferred to 4 different agents without being told, one min im talking to someone the next to their music. So glad i read the reviews. I would avoid at all costs, absolute cowboys!!”

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Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Ref: TT769752 Cannot get through to call centre. Holiday booked and paid for, due to depart in May, had generic emails promising further emails that would detail refund timelines etc. that never materialised. We have had emails from EasyJet telling us they have refunded our money back to Teletext Holidays to then pass on to us (early June) but we have still not been refunded or contacted by Teletext Holidays. Avoid!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 6 years ago

“Teletext COVID processes are appalling. We had two bookings cancelled in April and I have had barely any communication from them. I have emailed to the address that they setup for refunds on 31st July and as expected no reply! I know that they will have a huge number of applications but delaying this process for months when they could have been working their way through them was always going to create this problem. I appreciate that they are trying to preserve cash but this is unacceptable and should not be at the expense of their customers. Ref: TT785105 & TT785093”

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Posted 6 years ago

Hi Maria, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 6 years ago

“Had holiday booked for May 2020. Paid balance 31st March 2020. They cancelled my holiday 23rd April 2020 and told my I could take a credit note and claim a try after 31st July 2020. Still not got my refund. I’m now being told to wait until 31st August 2020. This is not acceptable. I want a refund and am considering going to a solicitor. Really angry and will never advise anyone to book through them or use them myself again 😡😡😡😡😡 Ref: TT781452”

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Posted 6 years ago

Hi Paul, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 6 years ago

“I can’t get through to them. I have emailed to cancel my holiday but they are not responding at all. We were due to go to Catalonia obviously we can’t go now. Teletext can you please respond to my emails and get back to me??!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“ZERO. Don’t ever waste your money or time with this company. Never take calls. Be prepared to spend at least 40 minutes on hold. If you’re lucky enough to speak to someone, they will give you a load of useless information which they have to “abide by, because they are only agents”. Not to mention each of them says something different so expect to be tangled around, back and forth with no solution whatsoever to your problem. And oh, you are never getting your money back no matter how many times you call them. Ignore these silly little “apologies” they write at the end of reviews. All their complaints go down the drain as clearly, we are yet to see any improvement and we’ve been complaining for months now. Trash company, deserve to be sued”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“I emailed to cancel my holiday, the T&C's advise you that you must put it in writing, which i did. I called customer service to advise them of my actions, I was told that i need to call Jet2 to cancel my holiday, which I thought was odd, nevertheless, i followed the advice i was given. Called Jet2, they told me that Teletext had to cancel the holiday, Jet2 commented that it seemed like a delay tactic, which I agreed with. I called customer service the next day once the lines opened, i was in a que for 40+ minutes, somebody picked the phone up and put it back down. I called, back, after 30+ minutes I spoke to a gentleman called Rahal, he advised me at first that I still had the full balance to pay, i repeated their T&C's back to him, you have to cancel in writing before 84 days from departure, which i have done, if you do that, you do not incur further charges, he tried to tell me that i was wrong, i was repeated the T&C's back to him. He then told me that he couldnt cancel the holiday and that i would have a call back in 24 hours and receive confirmation that my holiday would be cancelled, i then explained that I have cancelled my card and put a block on my account to stop them from taking payment, all of a sudden, he could help me and cancel the holiday. I waited patiently for about another half hour, he advised me that the holiday was cancelled and i would receive confirmation the same day. I hadnt received the confirmation by the afternoon of the same day so i called and spoke to the payment department, Mahmood advised me that i would receive confirmation by the close of play, my holiday is still live on their system and the payment looks set to be taken. Hopefully all of the steps i have taken will prevent this from being taken from my account? I have since emailed Teletext and advised them that if they try to take my money when they know that the holiday is cancelled it will be classed as fraud. For all of you people that need to claim your money back, you need to register your complaint with The Travel Network Group, Teletext are governed by them, their website explains that your money is held in a trust account and they will help you get 100% of your money back. This is the first time i used Teletex, NEVER again, i go on holiday 3 x a year, had they have had good customer support they would have possibly got a lot of business from me. Booking reference number is TT791533”

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Posted 6 years ago

Hi Susan, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Just another one star review that deserves 0. Absolutely shocking customer service. Hold queues for hours only to be hung up on or passed back into the queue system. Was due to fly mid August, changed the flight to sept '21 and told confirmation would be sent in a week. Received nothing. After speaking to these morons they have no confirmation and still think I'm flying in August after robbing me of even more money to change to next year. Will never be using again”

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Posted 6 years ago

Hi Ren, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Make sure you Check out the reviews of the accommodation you are staying in before you travel, my son, girlfriend and 2 small children apartment is a dump, very dirty,( and with the Covid 19 v v v unsafe.)”

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Posted 6 years ago

Hi Alan, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“This is a disgusting company who are happy to take your money, but when it comes to refunds are horrible, rude and very bad mannered. They have the call centre in India who have no knowledge or experience of customer service and provide wrong information. And when u speak they shut the calls on you and make you run around for information. I do not recommend this company, because they are friendly to get a booking and rude when u request ur refund. Dnt waste ur time”

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Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 6 years ago

“I sent many email but no reply Called many times but waiting long time. What going on!!! My Teletext Holidays Booking Reference:TT771962 Please give me my money back I will go to court other wise”

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Posted 6 years ago

Hi Yuti, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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