Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been waiting for my refund since may they haven’t got back too me or answered any of my emails I know they are busy taking bookings but surely customer relations for holidays that they cancelled should take priority I would not reccomend teletext too anyone”

Helpful Report

Posted 4 years ago

Hi Eleanor, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“They do not seem to have a customer service department. Plenty on sales though who pick up on 1st ring. My flights have been cancelled due to covid restrictions in Morocco. Numpties at teletext seem to think its still going on. Just want to speak to someone for a refund. Will definitely not be using teletext again.”

Helpful Report

Posted 4 years ago

“Disgusting service and a bad company. Terrible customer service. Avoid. Tried live chat, telephone and email and no reply.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I was told my holiday was cancelled 3 weeks ago, still had no written confirmation. I was told the only way I could get a refund was to pay the remaining balance, when I asked why I should pay for a holiday that no longer exists the agent hung up. Had no response from several emails either. Will never use teletext again.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Awful company, avoid like the plague... Straight away problems started when I booked. Got a discount towards the end of the deal, little did I know they downgraded my accommodation. Tried to upgrade my accommodation a week or 2 later when I noticed this, even though I was happy to pay more they didn’t want to know. Thank you Prem. Holiday was cancelled by them to due to the COVID19, not they fault at all but they would not refund the money. Only issuing so called credit notes which are as good as toilet paper. Absolutely minimal contact from them, shame on them. Over the past months I have noticed they have been very manipulative with advice groups trying to censor people’s experiences & posting fake reviews where they can. A few friends I know did book a holiday with different companies & they had no problems getting refunds. Those who are having problems speak to your bank, they can be very helpful sometimes.”

Helpful Report

Posted 4 years ago

“Not giving refunds only credit notes for cancelled holidays, I accept these are difficult times but to refuse refunds until vouchers expire at the end of the year is unacceptable.”

Helpful Report

Posted 4 years ago

“I got through on the 12th July, the agent told me if I called back after the 15th July ( due date of my final holiday payment....), they would be able to amend my booking, she insisted it could only be done after the 15th. I've not been able to get through since to amend my booking. I don't intend paying them anything more until I can amend the booking. luckily, my card had expired so they couldn't take it automatically, I have a feeling I will be losing my deposit with this lot. Seems you need some website to access their live chat, I don't have one, all seems too difficult to get support. No response to emails. I would advise not paying them until you get a response.”

Helpful Report

Posted 4 years ago

Hi Al, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Shame we couldn’t give minus stars. Our honeymoon ruined , over 30 emails ignored. Over 12 hrs of phone calls just left on hold with no answers in sight and a live chat that just keep telling us to wait. No one prepared to help us. I’m mortified. I would advise everyone to avoid at all cost.”

Helpful Report

Posted 4 years ago

“Teletext Holiday should be offered no stars. They do not return any calls or text. Been waiting over a month. My hotel was cancel & refuse to refund me the cost of the flights. Will never book with them again & would not recommended anyone else to.”

Helpful Report

Posted 4 years ago

Hi L. Smith, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Do not book with these criminals. Customer service is non existent, they hang up, promise they will call you back. Promised a refund, my holiday was booked for April 26th, still waiting. Worst company ever!!”

Helpful Report

Posted 4 years ago

Hi Angela, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“My holiday has been cancelled. No refund provided. Phone put down on me every time I ring to try and get my money back. Zero communication. They have £2500.00 of my money.”

Helpful Report

Posted 4 years ago

“Do not book with Teletext Holidays as they have broke the law and are refusing to refund my cash after more than 120days (law is cash refund within 14 days) 2hr wait on phone, fobbed off told “they don’t have my money someone will call back they don’t” disgusting Company.”

Helpful Report

Posted 4 years ago

“These guys are your beat friend before you book after that customer service is non existent. You can’t get through to them, when you do you get cut off more than half the time and the never ever call you back even though they promise. They have taken an extra £500 for my holiday and it’s been 2 months they have still not refunded. I have been promised call backs and over social media but this company is a joke. Stay well away. My booking reference was. TT769213”

Helpful Report

Posted 4 years ago

“Been waiting 3 hours for them to answer. My daughter should have gone on holiday on 8th july no contact from them regarding refund.”

Helpful Report

Posted 4 years ago

“I booked a package holiday the holiday was cancelled due to corona but they still took my money out of my account and now they keep cutting me off or ignoring my emails”

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Posted 4 years ago

“Load ov rubbish never book again wont answer”

Helpful Report

Posted 4 years ago

“Don’t do it! Never have I ever been so frustrated with a company. As with those reviews before me, I’ve also been trying to cancel & claim back preferably a full refund but would consider a credit for two holidays booked with them this summer. I have tried calling, emailing and their Live Chat is nothing more than a blank page! For example, Easyjet have already cancelled the flight to Corfu but TT keep sending me emails to get me to check in, duurrrrr! I will endeavour to get my money back and remember NEVER to book with them again.”

Helpful Report

Posted 4 years ago

“I have been waiting for a call back for over a month now to amend my holiday. I'm trying to call today lve been waiting for over 2 hours I'm still on hold. I will never book with this company again after my experience.”

Helpful Report

Posted 4 years ago

“Customer service is Awful! It took almost 2 hours for them to answer the phone just to make a payment! Absolutely Ridiculous and needs to be sorted out straight away.”

Helpful Report

Posted 4 years ago

“Never booking a holiday again with teletext flight cancelled by tui and they say need proof they are not flying to Egypt how much more proof do they need also saying need to wait 12 weeks for a refund I paid in December also have to wait 85 mins on hold rang last week on hold for 60 mins guy answered put me on hold for 2 minutes he said 60 mins later I hung up”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews