Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.50

2.5 Rating 1,792 Reviews

38 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,792 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Teletext cancelled our holiday and are refusing to issue us with a cash refund as requested. Instead they are trying to fob us off with a credit note, despite the fact they no longer have the same hotel and destination that my wedding is booked in on their site.”

Helpful Report

Posted 6 years ago

“Dont book with this company Been on hold on phone for 5 hours When i did through was put through to call centra in india was told i would have a compleat refund in 30 days Its now 45 days later and NO refund Thay took full payment back in september 2019 for my hoilday in june 2020 Thay wont talk to me anymore but still have the dam cheak to send me emails offering me cheap hoildays for next year if i give them a deposit now Thay have £800 of my hard earned money and treat me like im rubbish This company should be closed down by the goverment And be made to give people there money back Ref number TT750856 Mr j shaw”

Helpful Report

Posted 6 years ago

“PLEASE DO NOT BOOK WITH THUS COMPANY ,I WAS ON THE PHONE FIR 8 HOURS WAITING TO GET MY HOLIDAY MOVED TO NEXT YEAR DUE TO THIS COVID 19 ,BUT JUST GOT MOVED AROUND FROM PILLAR TO POST AND STILL NO ANSWERS SO AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Teletext holidays think it's ok to steal people's money. They are refusing to give refunds. They put the phone down on you and ignore all your emails. People PLEASE don't book a holiday with these cowboys. The amount of people who have had nothing but trouble is ridiculous. So please avoid, the company should be shut down. I've emailed Wayne perks the ceo. He'll probably ignore me as well.”

Helpful Report

Posted 6 years ago

“We booked our holiday for April 2020 which we had to move because of covid and that was fine but since then we have had nothing but problems. Our flights have been cancelled for Oct because of payment when our holiday has been paid for. I call and call been on hold nearly 2 hours to have the phone put down on me. Then I get told I will be called back which I dont get. I've been told once the money from my old holiday needs to be moved to new one but why wasn't that done when I changed it! Now my flights are cancelled! After this year this is all I need. I'm trying to keep it together to get it sorted but i feel like I'm going crazy! I've wrote to watchdog so if you reading this write to them as well this cant continue!!”

Helpful Report

Posted 6 years ago

“My Holiday was cancelled by them, should have travelled on 6th June 2020. I've been sent a 'Protected Refund Credit Note', but I want my money back. I've been told I can't apply for a cash refund until 30th September, absolutely disgusting, they've had my money since April. I've tried to ring them but was on hold for over half an hour. If I ring up to book a holiday there is someone there immediately to take money from me, so why can't they treat all their customers with respect. Can't even go on a stay cation as they are keeping my money. Pensioners don't have access to unlimited amounts of money. Very, very bad customer service!!”

Helpful Report

Posted 6 years ago

“Still fighting for a cash refund I have been told to approach ATOL or my card supplier after repeated emails to them are being ignored..They have also tried to fob me off with vouchers no way I want a full cash refund! My card supplier advised me to approach ATOL as I do have a certificate that covers my holiday!”

Helpful Report

Posted 6 years ago

“we are disgusted at the lack of communication with teletext holidays.pitty I had to even give 1 star just to get here.we do NOT want credit notes.we want our hard earned cash back and as for them sitting with our money in their big fat bank accounts..we want paid in full with compensation as well”

Helpful Report

Posted 6 years ago

“Would give no stars, rude people, they received my money from Ryanair on 2nd June but still telling me to wait as it in process, constantly lied to, no managers bother call you back even after receiving email to call me fro there own agents,”

Helpful Report

Posted 6 years ago

“THIS COMPANY IS A FRAUD STAY AWAY BOOKED HOLIDAY NO EMAIL SENT TO ME FOR CORMATION I WILL CONTACY UK NEWS AGENCY MY DAD IS A POLICE OFFCER I WILL MAKE SURE NO ONE BOOKS WITH THIS SERVICE AGAIN”

Helpful Report

Posted 6 years ago

“Only giving 1star because I had to pick one if I had a choice i wouldn't of picked any!! Dont know where to start with this company absolutely disgusting the way they speak and lie to thier customers! I understand the pressure is on but there is no need to lie and speak to people the way they do! This was the first time in booking with this company and it will most definitely be the last we have passed on our experience with family/friends and with people we don't even know!”

Helpful Report

Posted 6 years ago

“Left us stranded in turkey on our honeymoon tt771952. I've tried everything to get our refund back even emailing wayne peaks, no replies. They do not answer phone, emails and their live chat operators lie I had anna tell me I was getting a refund that day. I had to pay for emergency flight home for myself and husband and car hire from east Midlands airport to get us back to gatwick. The refund they owe me doesn't even cover our full costs of them leaving us stranded in Turkey. If we do have to take legal action I'm claiming for the lot”

Helpful Report

Posted 6 years ago

“Pay back our refund”

Helpful Report

Posted 6 years ago

“Teletext are a disgrace. Customers have been fighting for months to get refunds. Dealing with rude advisors who cut calls when challenged. All india based call centres. Promises of call backs that are never received. Automted responses to emails and webchat. Hotel accommodation changed without consent customers expected to check in for outbound flights but no certainty of return flights. Teletex you are a shambles of a company. You continue to abuse your customers trust. You continue to challenge refunds. Complete disregard of the law regarding refunds. Hopefully people will see sense and never use this company again. I for one will never ever book with them again.”

Helpful Report

Posted 6 years ago

“TT786378 has been cancelled was due to fly out on the 3rd of july and a email from easyjet on the 25th of june cancelled my flght ie:K1JPX55 which means we cant go on hoilday i contacted teletext hoildays by phone which took over a hour to talk to them about a refund,was told i cant start a refund till 20th of september!! which is totally unaceptable!! didnt even get a credit note offered so have complained to the CMA.gov.uk to get this resolved and after being a loyal customer i wont be booking with these again if thats the way they treat there customers!! i will now go through a chargeback and travel insurance to get my money back !! hope you go bust after this!! if like me as i can see many of you are!! getting your refund then go to the cma.gov.uk to make a complaint like i did and the more people do then the more they will look into this !! and help get our money back!!”

Helpful Report

Posted 6 years ago

“You kept taking my money even tho you knew my hotel was closed until November 1st 2020. You still haven’t cancelled my holiday and I’m due to fly out Sunday morning 5th July I called the hotel and they told me that they had told you about the hotel closure so why couldn’t you find me an alternative or cancel my holiday and send me back my refund. You are the worst holiday company I have ever booked with. Never ever again. I want my refund”

Helpful Report

Posted 6 years ago

“Like everyone else here Teletext have not refunded me a penny. Jet2 have told me that they have refunded the funds to Teletext but Teletext keep denying this and have stopped replying. When you do get through to someone its a person sitting in India . Who are very rude and speak with you with attitude. I feel this company will soon be applying for liquidation so they are trying to run away with everyone's money. I will not be supporting these guys again or those who have call centres in India.”

Helpful Report

Posted 6 years ago

“hi my name is colleen Meighen i was due to travel on the 12th of April. i phoned them 3 weeks previous to ask should i make my final payment of £896 as i assumed my holiday was going to be cancelled due to covid 19. they told me yes i still needed to pay as i would break the contract if i didnt. so i payed. then they cancelled my family holiday. i have emailed them and they were quick to send an automated response detailing there high demand of calls due to covid 19 . and that they will be working there way through this with refunds due to peoples travel times. and i thought well thats understandable... but in the coming weeks and now months of asking for my money back i keep getting offered credit vouchers . ....to reschedule my holiday. but im am now sick and tired of getting the same automated response .... we are sorry due to covid 19 we can only offer a credit voucher... i told them i didnt pay in vouchers i payed in cash.... but same old and getting really agitated now with that stupid automated response you know now what it is....... ive contacted the airline JET2 who sent me all notification emails 2 months ago and shown they have credited £1622.00 for my flights. but they paid it to teletext holidays. i phoned them and sent them pdf emails of my refund from jet 2 . but they still will not pay me. and the guy i spoke to on the phone that could not realy speak english. just put down the phone on me... i hope i do not have to take a voucher..... because i really do not ever want to even hear their name again after this is over.. very very unprofessional ...”

Helpful Report

Posted 6 years ago

“TT738793 teletext not honouring refunds so provide details of cancellation to CCJ online it may cost about £60 but let’s get these crooks in court also report to CMA.gov.uk we work hard for these holidays we deserve our refund not fairytales and lies”

Helpful Report

Posted 6 years ago

“Absolutely horrible money grabbing vile company!! Avoid at all costs! I will be taking my complaints further!”

Helpful Report

Posted 6 years ago

Teletext Holidays is rated 2.5 based on 1,792 reviews