Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuck in Spain. No transfer company was at the airport, so paid €95 taxi to hotel. I am emailing them everyday begging for them to send me the transfer details to get back but they sent me an email saying they'd already sent the info....nothing in my emails. Not sure what to do now. I will NEVER use this company again. I would advise anybody else to avoid. Its cheap for a reason!!!!”

Helpful Report

Posted 3 years ago

“I got my holiday to Turkey cancelled last May 2020 they said they couldn’t offer a refund just another holiday. Which I was fuming but out of panic thinking I might totally loose everything I rebooked for this year May 2021 then it was cancelled this year as well they said I would get a refund after the date the holiday was suppose to be.But still waiting for my £2000 refund 😡😡😡😡😡 I’m suppose to get refund off the COVID Refund team by the end of This month August 2021 but I am vey pessimistic about it. Here is hoping”

Helpful Report

Posted 3 years ago

“Have any one had a refund back from this company iv been promised fo 31st Aug also they were promising people money back 31st July hav any one had refund of them because they ar the worst company ever to get money they owe you back”

Helpful Report

Posted 3 years ago

“Spoke to teletext yesterday to find out about a refund and that my flight to turkey is cancelled teletext said its still going to travel is 17th August 2021 spoke to tui who we are flying with told us it's cancelled so rang teletext again and again they said we still going even though its on the red list I said I have tried to book a trip to turkey though tui and it said no holidays to turkey till aleast September it's live while still on the phone talking to teletext and she kept saying we are going what a disgusting comple they are I was going with a family of 5 so not cheap I will be going to the ombudsman if I don't get no where then solicitor's please don't go with this company quick at taking your money and fobbing you off when you want a refund what a fraudulent company”

Helpful Report

Posted 3 years ago

“DO NOT BOOK WITH THIS COMPANY!! I only gave them 1 star as it was not possible to give less. We have been trying for over two months now to amend our booking, we have sent numerous emails to customer support and no one has replied, and made what seems like hundreds of phone calls to be left on hold until the line eventually goes dead. Their customer service is appalling and they do not deliver on promises made on their website This company genuinely do not care about their customers. Please do not believe the reviews on Trust Pilot and stay well clear of this company.”

Helpful Report

Posted 3 years ago

“The worst company I have ever had to deal with booked in 2019 still waiting for a refund my holiday was £19,075 to date ive recieved just over £5,000 back absolutly disgusting customer service lie to you and out the phone down on you and trust pilot is full of fake 5 star reviews I don’t no why there getting away with that”

Helpful Report

Posted 3 years ago

“do not trust them they steal money .any hotel they have in the package if you book separate and book your cheap flight 3 night 3-star hotel £775 but I checked in Expedia same room £400 and Ryanair separate is much cheaper Mr Sriram booked us holiday for Spain and we will go this Friday he charged me a lot, in advertising 3-day hotel and flight £170 pp but the middle of a talk he said sorry price went up £190 and before I made a payment he said sorry going up to £219 I was so long in phone and tired my mind wasn't working I said ok I just want to book but in the end, I recognise for a family of 5 he charges £250 extra he said for 10-kilo cabin bag you need to pay £33 with tax did pay and he didn't add for me I call a lot I didn't get anywhere.”

Helpful Report

Posted 3 years ago

“Absolutely, disgraceful company. DO NOT BOOK WITH THESE SHISTERS. family holiday for 11 of us. A month before due phoned to ask what was happening due to Covid. Informed it was cancelled and would have a full refund by end of month. Never materialised and ay some point was told it is on. 6 hours on the phone over 14 calls to be lied to, promised return calls that don't happen, to be cut off and wait on hold for long periods. Absolute sham of a company DO NOT USE. I've now taken them to the small claims court. The absolute clowns.”

Helpful Report

Posted 3 years ago

“Disgusting company. Full of lies. Promise refund within 14 days yet I've waited 12 months so far. Full of promises but always end up being lies. Would never use this company again. Strongly advise to avoid this company”

Helpful Report

Posted 3 years ago

“TT780156. Like 95% of the reviews which follow, I am just another who had the misfortune to book with this company (Teletext). This was in March, 2020. The holiday was cancelled (Covid), and in July, 2021, I'm still trying to get a refund of about £1,600.00. Letters, emails and telephone calls are either ignored or diverted to music. I just feel sorry for those with bigger losses. Do write to the CMA. They are trying to take action.”

Helpful Report

Posted 3 years ago

“Worst company i have ever dealt with. Holiday cancelled and waiting for refund. Cannot get them on the phone they put you on hold for hours then tell you they will call back, but never do! In my opinion these people are criminals taking advantage of people who want a holiday. They should be taken to court and prosecuted for their criminal acts of taking money and not paying back whats owed! We are owed over £7000 for a family holiday. There doesn’t seem to be anywhere you can complain about these people. My advice to anyone thinking of booking with these people please dont! It will cause heartache and stress!”

Helpful Report

Posted 3 years ago

“This company is disgusting. There are no words to explain how bad this company is and how unprofessional they are. Wrote letters ,phone calls since march 2021 and they just cut you of. Had to cancel holiday due to family illness and couldn' travel, due to be diagnosed with cancer and having treatment. Covid as also delays treatments. They even ask for proof, like you lie about something like that. They just wont sort anything out . Owes me over £4000 pound. Teletext stand for nothing when it comes to customer service. They never answer the phone. Im sure they answer the phone if your booking a holiday and giving them money🤬 this company shouldnt be even be allowed to trade. !!!.”

Helpful Report

Posted 3 years ago

“Stole all my money. Keep lying about paying the refund. Do not even think about booking with these criminals. My ref: TT790249”

Helpful Report

Posted 3 years ago

“Agreed price, added an extra £240. Agreed on a price, continuously put me on hold for over an hour. After giving all of my details, the holiday was put through with an additional £240 with no mention of this what so ever. After saying I want a full refund, I was then told that it was non-refundable.”

Helpful Report

Posted 3 years ago

“Disgrace of a company Do not book a holiday with these clowns”

Helpful Report

Posted 3 years ago

“Disgusting disgusting disgusting. So not trust this company to book your holiday. Still wait for our refund from a cancelled holiday 15 months ago!! All they do is lie when you call or keep you on hold while they go have their lunch breaks! Despicable company.”

Helpful Report

Posted 3 years ago

“Do not trust the pictures and lies you cannot trust teletext holidays GREAT BIG FAT NO misleading will not support or refund holiday booked in 2019 despite lots of communications. Unable to go as 5 mixed households was told cancelled and could rebook for just 2 of us, now our deposit of over 1,600 lost apparently even though the flight is now cancelled. aftersales support is ridiculous NOT WORTH THE HEARTACHE DO NOT TRUST WITH YOUR MONEY”

Helpful Report

Posted 3 years ago

“worst company to book a holiday with!! avoid at all costs. the one star is even too much, they deserve absolutely nothing. their customer service is appalling!! the agents have no idea what they are doing and consistently lie and lie. you’re better off booking elsewhere”

Helpful Report

Posted 3 years ago

“DO NOT BOOK A HOLIDAY WITH THIS COMPANY. My holiday was cancelled by them 14/3/20 when i was due to go16/3/20. I am STILL WAITING FOR A REFUND 14 months later. I have sent countless emails which are not responded to. I have phoned and been fobbed off by someone in a call centre, I have filled out the form requesting a refund by 30/6/21 and surprise surprise still nothing! I have reported them to CMA as everyone waiting for a refund should do. They are still taking peoples hard earned cash booking holidays with no chance of ever refunding. This company is a disgrace and should not be allowed to continue trading. I see on the questions below it asks How easy was it to get a refund. They have missed off impossible!”

Helpful Report

Posted 3 years ago

“I booked recently to go on holiday with my wife to maguluf bh hotel on 28 July 2021 for 6 nights all inclusive only to find out after that the bh hotel is closed for all of 2021 after 2 days of trying to prove this with teletext they finally agreed then tryd getting me to pay extra for alternate location now ive just found out my flights has being cancelled now all they are doing is keeping me on hold not answering my calls & when I do get through after waiting 1 hour & 30 mins all they say is you can get a refund 14 days after departure date if the supplier refunds them in other words if they don’t get refunded by the supplier they can’t refund me pls if anyone reads this DO NOT GO WITH THIS FIRM THEY ARE A CON FIRM it’s a absolute disgrace they are allowed to continue like this . It’s worth the extra money to go to a proper travel agent shop least you know your getting proper service pls pls DO NOT USE TELETEXT THEY ARE A VERY BAD COMPANY TO USE VERY BAD I wouldn’t give it any stars if I had that option.”

Helpful Report

Posted 3 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews