Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.47

2.5 Rating 1,771 Reviews

38 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,771 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Teletext are not refunding my holiday money I’ve been waiting a year to keep misleading me and now I can’t contact them as they close down or something”

Helpful Report

Posted 4 years ago

“So glad this company are out of business now, worst company I have ever dealt with they still own refunds to me and countless others but at least they cannot trade going forward, I may not ever get my money back but it is some comfort knowing that these cheats and liars are out of a job.”

Helpful Report

Posted 4 years ago

“Don't use this company!!! Don't use this company!!! They overcharged us £90 and failed to book our transfer from corfu airport so left standing there for an hour after rang emergency number there was no answer. Ended up getting an taxi to the hotel same the way back. Ringing them is not really an option as they pass you from one department to another leave you on hold each time and then even cut you off. This company will go bust soon! It has to! Beware!!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusted, booked a holiday to spain and paid the holiday in full, only to find the next morning they had took a further £387 allegedley for Jet 2 hols, and a further £179 to ryanair, non of which had anything to do with our holiday. I complained to their customer service who seemed to find it amususing, firstly stating my card was at fault, then admitting it was the fault of teletext hols and the monies would be put back into my account straight away, then it was going to be 7 days. That was 18th september. Ive since rang and emailed ryanair,jet2 and teletext hols, all to no avail. I personally wouldnt recomend teletext holidays to sell me a bus ticket to my nearest village.”

Helpful Report

Posted 4 years ago

“Left us stranded with a 9 month old baby at the airport in crete. Never arranged for return journey so the same happened on the return journey. Took weeks to get a response. Promised refund - Never received. WORST provider ever.”

Helpful Report

Posted 4 years ago

“I am wait since December 2020 for a refund on my holiday and I have still not received it now October 2021”

Helpful Report

Posted 4 years ago

“Bad company owe me money,which has been ongoing for some time. Going to small claims Court anybody know the best address for me to out on the writ?”

Helpful Report

Posted 4 years ago

“Booked a holiday for 2 people to tenerife. We landed and the transfer company had no record of our transfers so had to pay 50 euros for taxis even though I'd paid for transfers. We then got to the hotel about 8.30pm to be told we were not booked in. As couldn't get a hold of anybody from teletex holidays I then had to pay 100pds for the night. The next morning it took over 3 hours to get through to be told our hotel was cancelled 2 days prior to us travelling apparently they no longer use who they had booked the hotel through but didn't bother to inform me. The lady on the phone was very unhelpful and said I'd just have to repay the hotel and claim my money back. Bit off a joke as we had booked all inclusive and the hotel was now double the cost. I had to pay out of my spending money so my holiday was totally ruined I will never use teletext again and would advise everybody not to use them. They haven't even bothered to contact me to even apologise absolute rubbish firm”

Helpful Report

Posted 4 years ago

“Stil awaiting refund from 7 months, been told 3 different dates my refund would arrive, cut my phone call off after waiting 1hr 20 mins the latest excuse is my postcode is incorrect. Absolute disgrace I don’t know how this company is still been allowed to trade and take peoples money it deserves to be shut down!”

Helpful Report

Posted 4 years ago

“I have been trying to communicate with Teletext for over 18mths now , a shambles of a company , appalling customer service and the knowledge of there polices and procedures are unbelievable ! i will never use you again Teletext !! customer services sent me a covid refund form asking for my bank details back in July its now mid october nothing . I will be also be going to small claims court to gain my money back !”

Helpful Report

Posted 4 years ago

“I advise everyone who teletext owe refund money to fill out the online small claims court order on the GOV website. You will have to pay a small charge based on how much money they owe you. I did this as a last resort as they owe me refund money from July 2020 and we’re ignoring all communication I made with them just like they are doing to everyone else. They have now responded to the court order 3 weeks after I made it and have 2-3 weeks to deposit the money in my account. This was the best decision I made, this has caused me so much stress for over a year I just wish I would have done it so much sooner. HIGHLY RECOMMEND this process as this seems like the only way that they respond. They HAVE to respond within a certain amount of time (just over 3 weeks) and make the refund otherwise it gets sent to county court.”

Helpful Report

Posted 4 years ago

“2 times this company has sent me confirmation of my holiday and BOTH times it’s not been booked. They have taken over £1500 from me and I have not been able to attend my holiday due to no flights/hotel being booked can someone advise the next steps to get my refund and compensation? I will be getting my lawyers involved for sure. Much appreciated! TT815514”

Helpful Report

Posted 4 years ago

“Absolutely the worst travel agency, we booked and paid upfront. They failed to arrange transfers to the hotel which was part of our package. Finally arrived at the hotel to find that they had canceled our booked, had to pay the hotel directly, called them for assistance and was placed on hold for 30 minutes, receive unfriendly response with no assistance, now have been promised a refund which I’m yet to receive. Really disappointed and warn others to stay away!!!!”

Helpful Report

Posted 4 years ago

“Finally got my refund after 15 months, of hassle. Only got the money back because I contacted a National newspaper the🌞 consumer champion. Never book a holiday with teletext, unless you like waiting & waiting for your money. STAY AWAY YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

“Well we are currently trying to get a little over £1400 back from for a cancelled holiday due to Covid, have been promised this for months now and still no refund. To add insult to injury we flew out fro Bristol this morning at 06.35 to Greece for what should of been our honeymoon. We get our accommodation only to be told by the hotel that teletext have cancelled our booking ! The hotel have been great and done what they can to help us, but its not what we had booked or paid for......🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

“What a bunch of useless idiots worst holiday company ever after months and months of phone calls and emails had to contact the hotel myself only to find out it has been closed since January. Each time we got through to teletex either left on hold then phone put down on us after 20 mins or Indian or Pakistani agents not a clue what they are saying over charged for changing hotel otherwise lose our full payment what a company”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH TELE TEXT!!!! Me and my boyfriend booked a holiday away which was preplanned and also payed up front. We never had no confirmation/text nor email.I was chasing for confirmation for a whole week.I was assured that everything is fine and they was able to send me confirmation the next day. A week went by still no email. I called again and again.. in total I wasted 15 hours of my time waiting and constantly chasing. A lady then told me my holiday was cancelled because our flights was cancelled! Again no information was sent to us informing us.We then was passed to the manager called Jacob Norris after 4 different people was dealing with the case they put us on hold for an hour and never came back to us.Jacob advised that eveything will be sorted and we will be going on holiday. He reassured us that the team he is running will contact me tomorrow. Nothing again. We then called again. They advised that we will be getting a refund.I’ve been fed lie after lie. The communication is repugnant. We also payed for our tests which we won’t be refunded.We still have no refund for our holiday. Please do not use this company because they are happy to take the money yet not pay our money back.”

Helpful Report

Posted 4 years ago

“Took my booking and money fine then when I needed to cancel due to a family illness, they washed their hands of me! When I keep asking about my refund I just get told it will be this month sometime - still waiting and waiting and waiting!!! You have been warned!!!! 👎👎👎”

Helpful Report

Posted 4 years ago

“Booked a holiday package to Marrakesh withTH only to find out upon arriving at the hotel that my stay was cancelled the day before. Tried multiple times to ring them on their emergency number but I was being cut off after waiting hours on the phone. Sent them multiple e-mails and still no response. Had to organise funds and pay for the hotel again. I’ve returned to the UK and contacted them and it’s the same story. You’re made to wait for hours only to be cut off. Obviously I’m taking legal action. You guys need to avoid this company like the plague. My ref no TT820497.”

Helpful Report

Posted 4 years ago

“I did not want to give teletex holidays 1 star absolutely discussing company. Wait on the line for hours, they cut you off. Just can't get to talk to nobody. Unless your booking a holiday and get someone there strait away to rip you off. Where is the rest of my money teletex holidays or truly trust joke of a holiday firm don't use them. Reference number TT89070”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 2.5 based on 1,771 reviews