Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.48

2.5 Rating 1,781 Reviews

38 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

Write Your review

Tell us how Teletext Holidays made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute sh!t show of a company, keep getting told 14 days for my refund, then told 5 days....still no sign, rang back up and was met with the rudest reply as to why its still not been returned and told they couldn't give a time frame (not that they stuck to that any way!!). Never a manager around and I don't know what other route to take!!”

Helpful Report

Posted 4 years ago

“Terrible customer service - sales people lie - most speak 'pigeon English' from a call centre in a 3rd world country - never again!”

Helpful Report

Posted 4 years ago

“This company provides the worst service Iv ever the the miss foot tube of dealing with. Such simple tasks become your long waits whilst a waste of a customer service absent says “I’ll be right back in just going to check something”. My flights got cancelled which is not their fault, so I called them up a and after about an hour of waiting they said I have to call the flight company. Really annoying but hey it’s their “policy” I guess. Called the flight company and they said not a problem and a refund for the flights are in the way. But wait… not to me! The refund is going to teletext!!!!!!! GREATTTT!!!! So I call up teletext and let them know and they said I will have to wait 14 days after my departure date before I get the flight refund. 1 MONTH after my departure date is till haven’t got the refund!!! I call them up after an hour of waiting and I go through a horrid cycle of trying to get them on the phone and stay on the phone and explain what the issue is. Iv heated everything from there flights was not cancelled to returns are not apart of their policy. Absolutely laughable!!! Never use these guys I’m still fighting to get my flight refund and it looks like they got it and are now just refusing to send it back to me. Please guys never use!!!!!”

Helpful Report

Posted 4 years ago

“Didn't book my holiday I paid for in full, then requested more money 3 days later as the prices had gone up. Takes hours to get through to anyone. Promise refund, but still nothing.”

Helpful Report

Posted 4 years ago

“booked before xmas 2019 for may 2020. then came covid. Moved holiday to sept 2020 but still not allowed to go. cancelled and told to expect refund. NOTHING NOTHING NOTHING after about 20 calls I was told to submit my bank details for refund Aug 31st. still NOTHING. I think my next step is small claims court”

Helpful Report

Posted 4 years ago

“very unprofessional and very rude. promised me a refund on a cancelled holiday numerous times, 4 months later no refund. rip off company. .take too long to answer call and pass you on to different departments. .Do not use this company you will be let down.. red flags from start to finish.. Just read all the reviews you will know the truth. should not be trading!!!!”

Helpful Report

Posted 4 years ago

“Very bad costumer service We try to sort out holidays for over an week Waiting over an hour to get throu and someone just hang up on u Its a joke Tried also via e-mail but No answer still Very poor service Any changes with Airlines we had do sort out for our selfs Its a joke”

Helpful Report

Posted 4 years ago

“Booked stag do 2 years ago still waiting for refund they tried blaming easy jet even tho easy jet have emailed me saying refunded absulute joke of a company want shutting down”

Helpful Report

Posted 4 years ago

“I paid for a holiday and have not had any documentation. The sleazeball Jacob N refuses to take calls and explain what he is doing with our money. It is about time the government took an interest in this company and its foreign call centre. They can cut calls at their leisure with no accountability to no one.”

Helpful Report

Posted 4 years ago

“Absolutely worse holiday company ever, still no refund since March 2020 , customer service is Joke don’t ever book a holiday with these people.”

Helpful Report

Posted 4 years ago

“I begrudge giving them 1 star. I phoned to enquire about a holiday, i wanted to simply know the room allocation for the 9 of us. They ignored my query, asked me if i wanted to book. I said i just need to know how the rooms are split first. They hung up on me.”

Helpful Report

Posted 4 years ago

“Accepting that the pandemic was outside of Teletexts control I agreed for my holiday to be moved rather than asking for a refund. It was moved on two occasions, the second time I incurred an additional charge of £85, which I immediately paid. However, it was only when turning up at the airport, my departure date has arrived and we were approved ok to travel, I was told by the check in staff that I wasn’t on the passenger list. Worse still… that Teletext had cancelled my flights received a full refund and has not bothered to tell me. By this point I’d incurred an extra £200 charges for PCR tests that were not needed; given Teletext had cancelled our flights some time before!! I have spoken to Teletext on numerous occasions and have been promised a full refund however I have so far only received the £85 I was charged for moving my holiday. Absolutely unbelievable!! I think for me I will need to pursue legal action which is another hassle I did not need. Never again will I use teletext which is a shame as I’ve used them in the past and never had an issue.”

Helpful Report

Posted 4 years ago

“If I could give them 0 stars I would. They have given me the wrong room for my family (the hotel have informed me when I asked about sofa bed size we are not allowed the one they allocated as both our children are over 12) I cannot get through via customer service as they are busy and when I do get through and explain they hang up. And when I go through to sales they say it isn’t their problem. I am trying to sort this myself and it’s more stressful than it’s worth. Never again.”

Helpful Report

Posted 4 years ago

“Booked a trip to Ibiza in Sept 2021. Teletext holidays sent us the wrong hotel on our confirmation (a 2* rather than the 5* we booked). We called them to get this rectified - they were very rude but they did send us the right confirmation this time. We arrived at the hotel to find we had no booking and they had apparently booked the 2* hotel next door instead. On their website they are advertising the 5* Siau hotel but after the first picture it is actually of a different hotel. Got the screenshots to prove this. We called teletext and wasted the first day of our holiday trying to get them to rectify this. In the end we paid for a new hotel stay out of our own money and we still have not had any compensation let alone money back for the hotel we did not stay at through them. Called a few times to get money back and also emailed and submitted a complaint....no response. Worst company ever and extremely rude and misleading. Not sure how they get away with this but I will be taking this further.”

Helpful Report

Posted 4 years ago

“Please please everyone. This company is scam and have called them for the past 5 weeks. Every time I call teletext states my money will be refunded into my account within 3 days. ALL LIES. Please contact and complete Goverment and commission authority. This is the only way we will be refunded our money. The government will fine the company.”

Helpful Report

Posted 4 years ago

“If I could give them 0 stars I most definitely would do. Every single time I call to add a person to my holiday they say we will call you back and never do. I rang and asked to speak to a manager so they hang up on me how they are still up and running is beyond me I will never use them again and I've not even been away yet”

Helpful Report

Posted 4 years ago

“I have booked a holiday on the 20th September and I'm travelling in the 26 September and they are saying they not got the amount when it's has been taken out of my account”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Booked a holiday on Saturday and paid in full. On Monday Teletext Holidays called and said that the flights had gone up £100 and we needed to pay the extra.... Not happy!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting customer service, they lie to you, totally disregard your concerns and not at all helpful, each one tells you different bs. Whenever I ring I get so frustrated and stressed. The women are the worse so rude and abrupt. They should be closed down ASAP. I don't know how they get away with it. I HATE THEM WITH A PASSION.”

Helpful Report

Posted 4 years ago

“Had half a refund was promised rest be in bank today. Nothing in bank so called to be told wait another 3-5 days. Absolute joke of a company stay well away all us ppl getting robbed of these and no help of no1”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 2.5 based on 1,781 reviews