Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parents are in their 70's. They were unable to go on holiday 03/03/20 due to illness. They are still trying to get their money refunded and only need a cancellation form from Teletext but they can't even be bothered to send this to them. They have been loyal customers for years and they are still sending messages to them to book another holiday - you're having a laugh!”

Helpful Report

Posted 4 years ago

“I had a telephone call yesterday fromTeletext stating my holiday has been cancelled...at least i had a phone call..i am due to go on holiday 27/6/20..they wanted me to accept a credit note...i told them no i can not travel for the next 2 years....i told the person i want a refund..i was old well it will be in August befor ethey can refune me.....why August...? i have spoke to my bank and they have advised me to get an e mail to confirm the cancellation and to claim through my holiday insurance.”

Helpful Report

Posted 4 years ago

“Absolute thieves! I had a 2 week holiday to Turkey and was cut 1 week, the hotel supplier & flights (tui) refunded everything back to Teletext Holidays (got given email receipts confirming refund), yet Teletext Holidays did not pass the refund back to to me and just kept MY MONEY and refuse to even respond to my emails. The entire holiday was a horrible experience due to cancellations and Teletext holidays didn't even notify me my flights got cancelled or the hotel was shutting down, let me stranded abroad and now refuse to even give me back the money that got refunded to them! DISGUSTING! I'm making a Statutory Demand this Friday . . .If there is anyone else who would like to join me in taking these clowns down, I'm starting the processes”

Helpful Report

Posted 4 years ago

“The company is fraudulent do not use them EVER they LIE so much. Disgraceful customer service they will tell you that you can only get a credit note or gift voucher, which is a complete lie. You are entitled to get your money back in the same form of payment that you paid it in. If they refuse to give you your money take them to court also call your bank they can request it within 14 days on your behalf. Teletext will never have my custom again and I promise you I will have my full refund of £3000.00 In cash within the next 14 days and then I will claim compensation for all the distress and the unnecessary charges I incurred by calling you to be disrespected. TT783020”

Helpful Report

Posted 4 years ago

“TT750856 im due to fly 03-06-2020 teletext never got back to me after i sent them cancelled flites from easyjet 3 times No emails from teletext to say my holidays cancelled I want a full refund of £747.00 But thay wont talk to me or help me Im goin to ombousman and reporting teletext holidays Mr j shaw”

Helpful Report

Posted 4 years ago

“Discusting service. Stole my money. They are not returning anyones money. About time to goverment took legal action against these robbing scum”

Helpful Report

Posted 4 years ago

“Does Becky work every day!!! Or is it a made up name!!!! 🤣🤣 I think we all know the answer to that!!”

Helpful Report

Posted 4 years ago

“Please do not book with this company. Their ethics and customer service is the worst I’ve ever encountered! I cancelled my holiday on 15th March over the phone due to COVID as my son has respiratory problems (he’s since been identified as needing to shield). I accepted we would lose our £500 deposit. However, on 5th May, they took £1244 from my savings account and tried to tell me I have not cancelled my holiday! This is an outright lie. 24 days later, countless phone calls, live chats, requests for access to phone call on 15th March under the freedom of information act and we’re not really any further forward. Was told a manager would review the phone call and get back to me 17 days ago. Nothing. A random rep rang me to say they’d heard I’d like to cancel my holiday, at which point they were corrected and assured me I’d have a refund processed within 10 working days. Nothing. Nobody senior will speak to me and I feel very helpless, with bills to pay on Monday. I’ve now taken to recording every phone call myself and screen-shotting any live chats because they are so dishonest. Absolutely disgusting customer service, blatant denial of consumer rights and lacking in any form of morality. Never ever have any dealings with this company - they will steal your money and lie.”

Helpful Report

Posted 4 years ago

“I was on Holiday in Orlando Florida on December 24/12/2019 to 07/01/2020 it was absolutely dreadful. No accomodation, No proper comunication. i had to book a hotel for me and my family. When i returned home i raised a complaint straight away. They denied everything, i was asked for proof of my complaint. I supplied several emails with all of the evidence required, but nothing. People, Please avoid thhis company as they are still selling holidays but are not putting wright the wrong they have done, or caused.”

Helpful Report

Posted 4 years ago

“Refunds virtually impossible, credit note given so you can book up to a year in front rather than refund your money, they don’t tell you this when you book but if you cancel then you’ve to pay charges, if they cancel they don’t even give you your money back, diabolical customer service, maybe everyone should put charges onto TT refunds for acting illegally, used all the below to communicate, unsure that is the right word cause they weren’t hearing what I was saying...cash refund only, 14days according to your T&C’s, not 1 year.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Emily

Posted 4 years ago

“Disgraceful company. Holding peoples money and not paying refunds. Due to going bust or administration shortly i feel . Ceo is a poor excuse for a man. AVOID LIKE COVID ! AND KEEP 2000 MILES AWAY !”

Helpful Report

Posted 4 years ago

“TT768030 £1498.00 paid in full Holiday 21st April-28th April Today 27th May today Still refusing to give my family a refund. The law states if you request a refund, a company has 14 days to provide you with that refund. Teletext do not care about the customer. They act unlawfully and unethically. I do not want nor have ever wanted a credit note. Just give us our money back. Avoid this company like the plague!!!! They will steal your money”

Helpful Report

Posted 4 years ago

“Becky I’ve just got a phone call and been told again yous can’t do anything, if u read my review u will se I asked if anyone CAN fix this then call. What a scam”

Helpful Report

Posted 4 years ago

“Please can someone contact me Urgently about my holiday booking with you, I can’t get through to your customer care team after trying several times.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Thanks, Emily

Posted 4 years ago

“Refusal of cash refund for cancelled holidays since past 3 months now. No support from Customer service or CEO. I would 0 stars from 10!!!”

Helpful Report

Posted 4 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number number and we will arrange for a member of our team to contact you directly. Thanks Emily

Posted 4 years ago

“Worst company ever Ridiculous company they have not replied to any emails or callback requests all I can do is speak to live chat who can’t help you will anything and say to send an email. Holiday is cancelled after phoning multiple times previously and asking what happens if it cancels due to covid I kept being told I still had to pay it off or there would be £600 cancellation fee on top of deposit. Told they would get back to us with options if cancelled. Now it’s cancelled, I have contacted numerous times over the past 2 weeks and no one is contacting us back. Have attempted contact through LinkedIn, twitter, Facebook, Instagram and resolver seems to be no way to get anyone to speak to me. Eventually through LinkedIn I got a call from someone (no caller Id, phone sent it to voicemail) they said they’d call back in half and hour it’s been a week since then. Aside even from attempting refund they have been a horrible company set me up as lead passenger when clearly stated that it should be my girlfriend, miss-a old me on a half board upgrade, said I would have to pay for lead passenger change, said it was done and I would receive email and next person says it’s not done (HAPPENED TWICE) If anyone from a department that can actually refund me sees this I want my money back you have caused me too much stress i shouldn’t even be the one dealing with this as previously mentioned. TT784456”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

“Absolute rubbish I have spent three hours trying to get through on the phone. I have sent emails etc still no call back.Aer Lingus have informed me the flights have been cancelled but still nothing from Teletext holiday. I have got through to one of their operators who have told me they do not have a booking ref:DDHIE2009 and Akshay is not available and then just hung up on me.Now it’s off to my solicitor to deal with this never again with these gangsters”

Helpful Report

Posted 4 years ago

Hi Patrick, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Why dont you refund your customers i have been waiting for my refund since march nobody replies to emails nor are you replying to my messages on here teletext holidays you are a disgrace of a company and i will never be book with you again!”

Helpful Report

Posted 4 years ago

Hi Lee, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“My holiday was cancelled due to Covid. Since then I have found it impossible to get a refund. The staff have been very forceful and aggressive about taking a credit note. When I refused and asked for cash they became very unhelpful and closed communication lines.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 4 years ago

“Took my money, Covid happened. Teletext kept my money! I am now out of pocket for almost £1500 which is a lot of money for a single parent. I have asked numerous times for a refund, I had been meant to fly on April 2nd, it's now May 22nd and I STILL have not had a refund. Thieving company. Exceptionally poor customer service. I am disgusted by them.”

Helpful Report

Posted 4 years ago

Hi Paula, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews