Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.22

2.2 Rating 1,581 Reviews

31 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.2

Based on 1,581 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GAVIN was very helpful and very clear, id previously spoken worh somone else who didnt have a clue so he was a breath of fresh air to get it all sorted quickly”

Helpful Report

Posted 2 weeks ago

Hey Mrs Phillips Thank you for sharing your review! We're very happy to hear that Gavin was helpful and provided a good service. We are sorry to read you faced difficulties with the previous agent. We have passed your review to the relevant manager for their evaluation and thank you for bringing this to our attention. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“Jessy was really helpful. She was polite and professional. Thank you for your service!”

Helpful Report

Posted 2 weeks ago

Hey James Thank you for sharing your review and your are very welcome! ! We're very happy to hear that Jessy provided a friendly, professional service and was really helpful. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“Christopher and Zane have been very helpful in helping book my holiday. Good customer service. I look forward to booking more holidays with Teletext Holidays.”

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Posted 2 weeks ago

Hey Nahida Thank you for your review! We’re delighted to hear that Christopher and Zane were very helpful and provided good customer service. Your kind words are truly appreciated and we’ll be sure to share your feedback with them—it will mean a lot! Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans. We wish you a great holiday and truly look forward to booking your next holiday for you in the near future. Thanks again, Sam

Posted 2 weeks ago

“Superb from start to finish”

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Posted 2 weeks ago

Hey Carl Thank you for sharing your review! We're very happy to hear the service received was superb from start to finish. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“I recently booked my flight with teletext Holidays. I found them very patient, helpful and courteous especially Aaron. He was so kind and helpful and could not do enough to help me with my queries. Thank you so much Aaron. God bless you.”

Helpful Report

Posted 3 weeks ago

Hey Thank you for sharing your experience. We're thrilled to hear you found the agents patient and helpful especially Aaron. Your kind words mean a lot, and we'll make sure to pass along your gratitude to them. Wishing you a fantastic holiday ahead, Thanks again, Sam

Posted 2 weeks ago

“So far, not so good. I paid for text services on 7/16, and as of 7/21 it’s still not working. Now all I want is a refund. This is getting very frustrating.”

Helpful Report

Posted 3 weeks ago

Hi, We think you my have reviewed the wrong company. We are Teletext Holidays and do not offer text services. If this is the case may we kindly request for you to remove your review. Thank you Belle

Posted 3 weeks ago

“They lie to you. Told us the hotel was as 20 minutes from airport so wouldn’t cost much. We arrived and it was 49 minutes away, other side of the island so cost £200. Had our flights blocked so spent a day sorting this while on holiday. Worked out so much more expensive as we had to pay extra for flights even though the man advised we didn’t have to”

Helpful Report

Posted 3 weeks ago

Hey Sarah We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we expect for our customers, and we apologise for the problems you have described. We understand you have already contacted our in resort team who are looking into this for you. Warm Regards Sam

Posted 3 weeks ago

“the bad experience i had was from the beginning until the last payment. i was told at the beginning that, on the holiday package was the transportation from the airport to the hotel and return, as soon as I payed the deposit on the confirmation booking was not included. had to pay extra £160 for it and calling 4-times. one of the names on the booking was misspelt as well, I called about 3-times to change that and waiting 1-hour on the call, every time I spoke to some one the were saying, yes, changed waiting for confirmation nothing changed had to call again and again. in general is okay but you need to be on top of it and check everything before travel.”

Helpful Report

Posted 3 weeks ago

Hi Alban Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager for their evaluation, and we understand a senior member of our team has been in touch with you. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 3 weeks ago

“Very efficient and helpful, 2nd time I’ve used them and would definitely use them again and have already mentioned them to friends and family”

Helpful Report

Posted 1 month ago

Hey Mandy, Thank you for your kind review! We’re delighted to hear you've had a great experience with us for the second time. Your recommendation means a lot to us and we’re excited to be a part of your travel adventures once again. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 4 weeks ago

“After initial problems with holidays showing one price then a much higher price when going to book the agent eventually got one that was just within the price I was originally quoted. Will probably not use again if I experienced the same problem.”

Helpful Report

Posted 1 month ago

Hey Stephen, Thank you for your review and feedback! We’re sorry to hear about the initial confusion with pricing but are glad that our agent was able to assist you. We hope to have the opportunity to make your next booking experience smoother and enjoyable. Belle

Posted 4 weeks ago

“I got a good price of Veda and Sam. Sam was very helpful and patient with waiting for me to send reply. Sam reassured me my holiday will be great and said i will use teletext holidays again. as this was my first time. thanks again both of you x”

Helpful Report

Posted 1 month ago

Hey, Thank you for your fantastic review! We're thrilled to hear that Veda and Sam provided you with excellent service and reassurance for your first holiday experience with us. It’s wonderful to know that you felt supported throughout the booking process. We truly appreciate your kind words and look forward to assisting you with your future travels! Belle

Posted 1 month ago

“A brilliant and easy conversation with Sami, the teletext sales rep. He went out of his way to look for flights and then re look when I changed my mind on dates! He answered every question and put an anxious traveller at ease. He was easy to talk to, efficient and sorted everything out. Quickest and easiest holiday I’ve booked. Would definitely recommend!”

Helpful Report

Posted 1 month ago

Hey C, Thank you so much for your wonderful review! We’re delighted to hear that Sami provided exceptional service and made your booking experience so smooth and enjoyable. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. We appreciate you recommending us and can’t wait to help you plan more amazing holidays in the future! Belle

Posted 1 month ago

“Tarun was exceptionally helpful in helping me secure the same holiday and flight for my friend who only decided to join us in Turkey now. He was patient and thorough, ensuring that everything was up to our taste. I will recommend Teletext holidays anytime.”

Helpful Report

Posted 1 month ago

Hey De Joe, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Tarun. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 1 month ago

“Thankyou Sam was brilliant sorted out holiday”

Helpful Report

Posted 1 month ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 month ago

“I paid for the room upgrade over three hours ago and haven’t had confirmation or even an acknowledgement that I have paid.”

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Posted 1 month ago

“Sumer was extremely helpful and sorted our booking quickly.”

Helpful Report

Posted 1 month ago

Hey Christine, Thank you so much for your kind words, we’re pleased to hear you had a great experience and Sumeer was able to assist you. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 month ago

“Zane- a special thank you for going above and beyond helping me sort my booking out, you called me back as promised more than once, you even called me back a few times to update me and make sure everything was okay as a courtesy! Looking forward to the holiday thank you again!”

Helpful Report

Posted 1 month ago

Thank you for sharing your review! We're happy to learn that Zane provided you with a great service and went above and beyond to sort your booking. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 1 month ago

“Gavin helped me make a payment as the online portal couldnt find my booking ref number. Very helpful”

Helpful Report

Posted 1 month ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Gavin. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 month ago

“I spent 1 hour 54 minutes patiently for the customer advisor to look for a holiday for Us and 3 kids aged 17,16 and 9. He told us he’d found a 4* Hotel and for an extra night. I checked the photos and they looked nice! I checked the first 2 reviews and again it was good so I said book please and at this point it was 10pm. Today we looked again and to our horror we saw it wasn’t a 4* it was a 2*! I’ve phoned up and spoke to his colleague asking for a call back and now 3 hours later nothing.. This is miss selling holidays and ABTA will be notified if I don’t get a response again soon!”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for bringing the issues raised to our attention. Your concerns have been passed to the relevant manager and a senior member of our team will contact you shortly. Please accept our apologies once again. Belle

Posted 1 month ago

“Sumeer was extremely patient, helpful and did his very best to discuss all options available to me”

Helpful Report

Posted 1 month ago

Teletext Holidays is rated 2.2 based on 1,581 reviews