Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a minus rating I would. I cancelled my holiday nearly a month ago and have been promised on 4 occasions I would receive a call back to discuss my refund, this has not happened. I then lodged a formal complaint asking for receipt confirmation of my email within the 48 hours mentioned on their complaints procedure, this did not happen - I chased response after 72 hours and copied in the managing director who responded to sau that I would receive a response within 28days of when my holiday was supposed to go ahead (26th May) this is not acceptable to wait 3 months for a refund for a holiday I won’t be going on. I will be reporting this company to the retail and travel ombudsman and I suggest that no one uses this company to book a holiday.”

Helpful Report

Posted 5 years ago

Hi Caitilin, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I booked a holiday package via Teletext last year and I am due to depart on 17/04/2020 for Benidorm. After repeatedly trying to contact Teletext (by phone, website and PM on Facebook) and requesting a call to confirm what on earth is going on, in light of COVID-19, I have still heard nothing. My booking reference is TT 736431. I have now received confirmation that my flights have been cancelled by the airline (Norwegian) and still no communication from Teletext. Truly disappointing service from what used to be a reliable and wonderful company. I WILL NEVER USE AGAIN!!!!!!”

Helpful Report

Posted 5 years ago

Hi Donna, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“I have been trying to get in touch for 3 weeks! You aren’t answering your live chat says 1 minute in the queue constantly, no phone lines working! This is dreadful, you have people’s money and in times like this people need it!”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Hi, our group was suppose to fly on 09/04/2020 which is just Wednesday and so far i havent had any contact from TeleText. My TT reference is TT773758....i have been trying to contact them via their App or via calling them but no luck. when you call them they clearly saying they not taking any calls and use online chat service. when you go online chat service....its doesnt work.....so not sure how to contact them......they are one of the respected travel companies but...now dont really know what to do say to them....I am also getting request to check into to the Airport on a flight that’s cancelled & a resort that’s closed ..COULD I PLEASE REQUEST TELETEXT TO PLEASE GIVE ME A CALL TODAY AND SORT OUT MY HOLIDAY......MY TRAVEL DATE AS PER THE BOOKING IS Wednesday ....NOT SURE WHEN YOU GONA CONTACT ME......I HAVE BEEN TRYING TO CONTACT YOU....”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“Ref. TT788466 I was meant to fly out on the 29th March, nothing from teletext. It wouldn't surprise me if they're planning on filing for bankruptcy, don't book holidays with this company.”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“I’m disappointed in the treatment I’m getting from teletext Holidays after numerous calls I haven’t got a straight answer. I was supposed to fly out on the 24th of March which understandably got cancelled, but teletext holidays have not updated me on anything and there’s no sign of my money which I paid all upfront. My ref is TT785604 I hope I Get a call soon. As I have called and emailed many times. And I work in a hospital as a nurse so I hope you understand that I don’t have time to have to keep calling you and that you have the decency to refund me without wasting anymore of my time. Thankyou”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“Don't be fooled by the advertised price or the UK phone number.When I told the agent I could get the same holiday cheaper elsewhere he suddenly found a better price.We agreed a deposit to be followed by a later full balance payment by credit card.When I went to pay balance by credit card two days later I found he had taken the deposit and then the full balance from my debit card also,which could have put me in the red with my bank.I demanded a refund which I eventually received.Whilst on holiday in Tenerife due to virus outbreak return flight was changed, I contacted helpline only to be told to sort myself with airline even though it was booked through Teletext.When I tried to contact transfer company booked through Teletext to confirm they knew new flight number, no response,I sent email to Teletext Helpline to ask them to contact them, again no response until after we got home advising me to contact airline about flight no mention of transfer?? Hotel told me contact number is in Majorca but they contacted local office to confirm.I would not use nor recommend Teletext to anybody.”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“I have been waiting and contacted few times. I was told I should call on the first week of April and now the lines are closed. It was done deliberately. I am due to fly on the 19th April but it is cancelled and has been cancelled for a while I had no respond. You guys should really look into your customers queries. TT764406”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“6 of us are booked to go to Bulgaria on 18/05/2020 TT757489 It has been paid in full, £2970 pounds, We have received NO paperwork, ATOL certificate, boarding cards, etc. NOTHING!, I sent an email to Teletext asking if this holiday has been cancelled due to Covid 19, and have received nothing from them, If it has been cancelled by them, I require a total refund, as no other dates work for the other people going.”

Helpful Report

Posted 5 years ago

Hi Ronald, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“I was due to fly out to Dominican republic yesterday, a holiday that's been planned for a long time and well needed after I had to have my leg amputated, I saved really hard so me my family and friends could have this much needed holiday. I have called multiple times, emailed you countlessly, I’ve also chatted to your live chat department which said we could receive a refund & still have been told to wait till you guys get to me. In the last 2 weeks I’ve given you the chance near to 100 times to call me back & let me know my options. This is absolutely despicably not the way to treat a paying customer. Before the Covid 19 I rang and emailed regarding my prosthetic leg because this is all new to me and again you weren't helpful. In the meantime any chance of someone going to call which you have promised for the last 2 weeks! You have now sent me this . Thank you for writing the mail. As you are aware we are operating in unprecedented times, as the Corona virus (COVID-19) pandemic continues to disrupt global travel plans. As a direct response to the impact on the travel industry our regulator, The Travel Trust Association, has advised us to offer all affected customers alternative travel arrangements at this time. Please be assured we will waive any of our imposed cancellation and amendments fees and will be working hard with suppliers to do the same, although at this stage not all airline and hotel suppliers have agreed to this and therefore they may still levy some charges. Rest assured we are working hard to avoid these charges and wherever possible keep them to minimum.If this situation changes we will of course contact you, however until this time please hold on to any documentation regarding your existing booking, as you will need to inform us of your original booking reference, when you make your new booking. Regards, Customer Support TELETEXT HOLIDAYS Website: www.teletextholidays.co.uk However I want a refund: The law says you are entitled to a full refund, so don’t accept a voucher if you have any concerns. Which? Travel is lobbying on your behalf to ensure consumers are fully protected. We are calling on the government to provide the necessary funding to bail out companies at risk of collapse. We also want them to underwrite any rescheduled holidays. That would ensure customers still receive a full refund even if their provider goes bust before they have a chance to redeem their holiday. The Association of British Travel Agents (Abta) is calling on government to make temporary changes to existing package travel regulations. It argues that these protections were not designed to cope with the demands currently being placed on them. However, Which? believes these regulations must stand for any existing bookings – where consumers booked in confidence. Read more: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-advice-for-travellers/ - Which?””

Helpful Report

Posted 5 years ago

Hi June, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“Hi We have phoned you countless times to get a full refund on our holiday and to be told that you are only the Agent when we took the holiday out you told us that you were Atol protected. You said we can change dates It is impossible to change dates our circumstances won’t allow. Ref TT787509”

Helpful Report

Posted 5 years ago

Hi, Thank you for confirming your TT reference number, a member of the team will contact you accordingly. Best Wishes Becky :)

Posted 5 years ago

“Guess what guys. I got a phone call from a gent yesterday saying I will get a refund and I don't need to make my final payment. This morning I get an email stating: We attempted to collect your scheduled payment today 500.00 for your forthcoming holiday but unfortunately we were unsuccessful. (cause my card was lost so different card numbers) Please make your payment by visiting My Booking or calling our automated payment line on 0207 741 1347. If you do not make your payment within 48 hours we may have no other option than to cancel your booking in line with our terms and conditions. Please note that you will only be able to download your vouchers once you’ve paid in full. Yours sincerely, Credit Control Department, Teletext Holidays What's laughable is I called that number and they answered in about 6 seconds.. Only to take a payment. What the hell.. Do not EVER trust this company”

Helpful Report

Posted 5 years ago

Hi Matt, Thank you for your review which we are extremely sorry to read. We are working in unprecedented circumstances and we ask for your patience at this busy time. A member of the team will be calling you accordingly. Best Wishes Becky

Posted 5 years ago

“Teletext holidays have taken my 2nd deposit out of my account knowing ryan air cancelled all flights till june.. When will i get my money back.. Im disgusted at you doing this, Ive rang over 50 times and nothing. I wsnt my £300 back”

Helpful Report

Posted 5 years ago

Hi JP, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Ok Teletext Holidays. I have now called you over 50 times, emailed you countless times, tweeted you many times, Facebooked you & instagrammed you plus dmed you on Messenger. I’ve also chatted to your live chat department & still have been told to bloody wait till you guys get to me. In the last 2 weeks I’ve given you the chance near to 100 times to call me back & let me know my options. This is absolutely despicably not the way to treat a paying customer. I work for the marketing department of Google & trust me - you won’t be hearing the last of this. In the meantime any chance of someone going to call which you have promised for the last 2 weeks! ! ! 😡🤬 You have now sent me this . Thank you for writing the mail. As you are aware we are operating in unprecedented times, as the Corona virus (COVID-19) pandemic continues to disrupt global travel plans. As a direct response to the impact on the travel industry our regulator, The Travel Trust Association, has advised us to offer all affected customers alternative travel arrangements at this time. Please be assured we will waive any of our imposed cancellation and amendments fees and will be working hard with suppliers to do the same, although at this stage not all airline and hotel suppliers have agreed to this and therefore they may still levy some charges. Rest assured we are working hard to avoid these charges and wherever possible keep them to minimum.If this situation changes we will of course contact you, however until this time please hold on to any documentation regarding your existing booking, as you will need to inform us of your original booking reference, when you make your new booking. Regards, Customer Support TELETEXT HOLIDAYS Website: www.teletextholidays.co.uk However I want a refund: The law says you are entitled to a full refund, so don’t accept a voucher if you have any concerns. Which? Travel is lobbying on your behalf to ensure consumers are fully protected. We are calling on the government to provide the necessary funding to bail out companies at risk of collapse. We also want them to underwrite any rescheduled holidays. That would ensure customers still receive a full refund even if their provider goes bust before they have a chance to redeem their holiday. The Association of British Travel Agents (Abta) is calling on government to make temporary changes to existing package travel regulations. It argues that these protections were not designed to cope with the demands currently being placed on them. However, Which? believes these regulations must stand for any existing bookings – where consumers booked in confidence. Read more: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-advice-for-travellers/ - Which?”

Helpful Report

Posted 5 years ago

Hi Neel, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“Disgustingly treated like sh## I am fully aware that in this difficult times things mays take longer. But to be told to travel to your holiday when all Spanish flights are cancelled only after I call to find out is disgusting way to be treated. No phone no email no communication from teletext at all. I have called and recorded all 12 phone call sent as many emails, One reply saying we will contact you within 14 days. Now on 13th day nothing. I called airline ( Money refunded to Teletext not me) I called the hotel asked to call agent Welcome beds (refunded money to Teletext not me) so for 7 days Teletext has my money but now trying to offer me a voucher or change dates. This was by online chat by me still no communication from them to me. So they have my money refunded but refuse to contact me promise they will call and email nothing happens.”

Helpful Report

Posted 5 years ago

Hi Nikki, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I regret the day i stumbled upon your scam of a website I have booked with a family of 9 to travel to morocco.on the 31st march 2020 After morocco cancelled all international flights i called and was told i have to get confirmation of cancellation from ryan air. Why should i do this i asked as this is a multipackage holiday i booked through you..nontheless i sent the email..then did not recieve a call back. I called back twice and each time was rudely told that i had to wait and would be called back and now your lines are closed???? Shame on you for ruining peoples lives like this. I expect a refund under your own guidelines i am entitled to one. Legal ramifications will occur if this doesnt happen.”

Helpful Report

Posted 5 years ago

Hi Miss Mariam, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I am due to go on holiday on 31/03/20. I spoke to them about getting a refund which isn’t a option apparently! We are in a pandemic and teletext should take responsibility! I was told by lee the supervisor that I would get a call back. I haven’t and I can’t get through to them! DO NOT BOOK WITH TELETEXT! CUSTOMER SERVICE IS APPALLING!!!”

Helpful Report

Posted 5 years ago

Hi Bushra, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“This is a fraudulent company. When there is a problem they put you on hold and hope you get so annoyed that you hand up. I booked a holiday for the 01/04/20 and it has been cancelled because of corona virus. I have rand 6 times and they keep putting me on hold and telling me you they will call me back. No ever calls me. It is immoral to take people’s money and keep it like this. I will be going to the small claims court. I will never use teletext holidays ever again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“If i could give minus 5 i would. I will never book with teletext again !!!! Hours and hours spend on the phone and no one answers and then told your lines are shut. You tell nothing but lies!! You've even taken extra money from us. Wheres my refund. We came to you because your suppose to be a REPUTABLE company. Joke !!!!”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

“I booked with teletext holidays to fly on 24/03/20 to Florida I have phoned 5 times to be told my flight still live Disney is not shut ring back blah blah blah, promised emails and phone calls to resolve this issue to discover you have shut your phone lines 23/03/20 !! Disgusting I will be proceeding with full force via my credit card company to pull back my money DO NOT BOOK WITH TELETEXT! Foul business practice even Manchester airport refunded my parking pick a reputable business to holiday with you ought to be ashamed of yourself fat cats say in your office keeping honest working peoples money !!”

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Posted 5 years ago

HI Kerry, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews