Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

“Very bad company will never use them again after so many years . Not interested in customer care no refund after many emails. See you in court...”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Over all it’s a good service but the price has been upped which I wasn’t too pleased about .,, but great service on phone by Fraser 👍”

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Posted 5 years ago

“Atrocious company, wish i never booked. will not allow customers to exercise their rights to cancel under the terms and conditions of the booking. Not refunding current customers who have had holidays cancelled. this company is not following the package travel regulations and breaking the law! AVOID AVOID AVOID !!!!!”

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Posted 5 years ago

Hi Christopher, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Wish I could leave a minus score. DO NOT BOOK WITH THIS COMPANY. Customer service rubbish standard answers and emails holiday was cancelled 29th March and the airline has refunded yet they will not give it me back even though have told them I don’t wish to rebook I want my refund as stated in there terms and conditions but they want to keep offering vouchers. They don’t read emails as they don’t answer them personally just a standard one and there is no way to speak to anyone who is not reading from a sheet they do not listen be warned do not book nothing more than common thiefs”

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Posted 5 years ago

Hi Rebecca, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Hi My friend booked a short break for five of us leaving May 8 TT778488. She has tried on numerous occasions to obtain a full refund. The latest advice was there would be no consideration of this until the virus has cleared up which apparently will be July 31. Could you please help us out asap. Thank you.”

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Posted 5 years ago

Hey Catherine, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Rather than teletext just coming up with a boring standard replies on here which just incites customers more why not as a company do yourselves a favour and make a company statement to everyone via your website and the media at large on how you aim to deal with Cash refunds, timescales etc. You would get less bad reviews and people like me complaining if you were transparent about it all. My booking is TT777516 before you ask that silly question. Ive heard nothing from you although my flights were cancelled last week by Ryan Air. For the record I want a full CASH refund - my request to RYANAIR was for a refund which I expect will come to you first. Please advise on that issue as you are the booking agent and took all my money for that package holiday.”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“My TT is tt780390. Iam sick and tired of contacting this agency everyday. I spoke with anil,Sandeep,fateema,Cheryl,Thomas,Priya and got record of everything. They are lying to me and giving me false hope everyone and it's causing me stress. I had a call from concern team and we agreed if they deduct some money than I can have my refund in three weeks but it's been 4 weeks. Faiz called me and he accepted and he said he is gnna call me same day but it's been 4 days. Too many lies. Enough is enough. Such a horrible agency and I will never use you again. Where s faiz? Where s my agreed refund?”

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Posted 5 years ago

Hi Farzaneh, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Like many others I had booked a package holiday with teletex at a cost of £2588 for it to be cancelled. I do not want a voucher I do not want to change my dates I would like what I am legal entitled to and that is a full refund! As I was meant to travel on the 6th of March teletex are really insulting this customer by thinking they can get away with not paying me my money back. The law has not changed because of Covid 19 regarding refunding holidays cancelled by the operator so legal action is my only alternative action to take ! DONT USE TELETEX THEY TAKE YOUR MONEY AND THEN MAKE IT NIGH ON IMPOSSIBLE TO GET YOUR MONEY BACK WHEN THEY CANCEL !”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Same story as everybody else. Teletext trying to fob us off with a credit note. If anyone is reading this review then I urge you to pay an £80 cost for a small claims court hearing. Teletext/Truly travel have broken the law by refusing refunds within 14 days so don't have a leg to stand on. This is my next course of action”

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Posted 5 years ago

Hi Kevin, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“I ve been contacting Teletext for 6 weeks,I spoke with anil,Sandeep,fateema,Riya, Sonia and so on but everyone lied to me. Shitties travel agency ever. U guys are thief. I ll take all the screenshots to my solicitor. I have been traveling for 28 years and never had any problem with any agency but ur agency is horrible,awful customer service. Too many lies and false hopes.”

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Posted 5 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“This is honestly one of the worst companies I have ever booked with. This company is a FRAUD! Refuse to tell me how I can get a refund after my holiday was cancelled due to coronavirus. They keep ignoring what I’m saying and offer me a lousy voucher which I do not want! My airline and hotel are both offering customers to reschedule bookings at no extra cost but teletext are quoting me a whole 2 GRAND extra to go at a later date. Please avoid this company at all cost - DO NOT BOOK WITH THEM. I will be making a fraud claim with my bank. I honestly hope this company goes into liquidation as it is robbing people in broad daylight.”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Lucky to get the 1 star as you have to give this to leave feedback. Been onto teletext holidays several times now as we was due to go to Greece on 12th April. Teletext cancelled the holiday and offered vouchers which we declined. There are 10 of us travelling and have asked for a full refund. Was told this would take 2 to 3 weeks to be refunded after trying to hard sell us vouchers instead. Chased them up today as we had an email offering a credit note instead, basically another word for a voucher. Rang them up to be told that I can can again have a voucher or a credit not. That's all they kept going on about. I strongly stated I only want a full refund and get told I can apply for this after 31st July. Nearly 4 months after we were due to go. This is discusting from teletext holidays and will take this further. They have no regards to customers who have booked with them and will never use them again. I've never used them before and was sceptical when booking as when I paid they were putting the payment through and came back saying the price of the holiday had gone up. I had a row with the guy and he then agreed the original price quoted. Micky mouse company who should never be trusted. I look forward to the generic reply from Becky.”

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Posted 5 years ago

“Will never book with this company again. Due to go to Lanzarote on 14th May and they still have not cancelled. They say we could still be able to travel on this date. I have to pay them 2000 next week for a holiday we will not be going on. Absolutely disgraceful. Don't ask me to send my booking reference as I have done that several times.”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“I have booked a holiday to Morocco with teletext and have tried to call them since as both me and my girlfriend were diagnosed with covid-19 and out of work and so we couldn’t pay for the flight. I still am suffering from it but I have been emailing them since and trying to call, the advisor I spoke to was Akbar who literally harassed my phone into speaking to me and getting me to book but when it’s time for my deposit back to get through the pandemic nobody answers I’ve done live chat over 100 times I tell you.”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Booking ref: TT767365 Teletext Holidays.. Do you think you are going to get away with bullying us into accepting a credit note when we have requested a full refund in writing twice ? I can tell you this will not be the case and we will not be going away quietly. By law you should have refunded within 14 days of our request. REFUND US NOW. **Information for any other angry teletext holiday customers who are also being refused a refund . Here are the contact details of the director of this despicable company. All information is in the public domain and he can also be contacted via LinkedIn and other social media.*** PERKS, Wayne. Correspondence address 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom, TW9 2JA”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Booked a package holiday with teletext not able to get cause of covid 19 was meant to go tomorrow to Lanzarote cant get talking to them on phone just got and email very bad service”

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Posted 5 years ago

Hi Angela, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Holiday cancelled due to Covid 19 no contact from teletext apart from an email. Tried live chat to get a refund to be told it’s credit vouchers and emailed them last week with nothing back. I can’t rebook a holiday and just want my money back given the fact some of us aren’t working and I’m fully entitled to MY money back. Absolutely terrible service given the situation, will not book again !!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“I have a holiday booked to majorca on the 5th of may2020 with your company flights are cancelledhotels are closed no repley to any phone calls only same message being told to all customers disgusting customer service ihave been told i will be informed when will this be ineed my holiday money to be refunded”

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Posted 5 years ago

Hi Thomas, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“I paid for a package holiday obviously csnt go because been cancelled all jet 2 have refunded there people there money teletext not refund me my money at all said will give me a credit note well I didnt pay with a credit note I paid cash telling me I have to rebook and my money is safe we dont no when this academic is over I dont want to go away wanted my money but no they refused to give me back absoluty disgusting I've taken it to the papers about them and will let everyone no what a disgusting business this place actually is”

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Posted 5 years ago

Hi Cordelia, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

“TELETOSSERS. they lie. And lie to hang ono your money. They know they are now going down the toilet so all of our money is now in india i guess. Paying for luxurious houses. Everyone needs to go online now today.. and take these bottom feeders to court and make them cough up. Do it today.. you can check there financial situation out on companies housr. The directors latest accounts etc. Truly travel t/a teletext holidays.”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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