Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

“I had a holiday booked in May 2020 due to Covid it was cancelled since then I have continuously try to contact teletext and I haven’t got a response and the email in which they sent a voucher is not the full amount I paid and they continue not to reply to my emails, contacting there customer services is a complete joke you can get threw to sales but not one person is answering customer service it’s really a joke.”

Helpful Report

Posted 4 years ago

Hi CC, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booking reference TT786769. Dear Sir, Madam I am writing to you in relation to the afore mentioned package holiday reference. June 2020 I receive confirmation from Telextext Holidays that my holiday to Mitis Blue Domes in Greece, had been cancelled due to the COVID pandemic, we were due to travel on 12/06/2020, from Birmingham Airport. Since June I have become increasingly frustrated with the lack of professionalism and poor customer service from staff in the Teletext call centre. I have sent numerous emails, and spent many hours on hold trying to obtain a satisfactory answer, but to no avail. I have found call centre staff to be lying, when I asked them if they had received a refund from the airline, they told me they hadn’t. I knew this was untrue as I had already liaised with the airline. On 3 occasions staff have terminated the phone call when I began to ask pressing questions. Every time I call I am given a different date as to when I will receive a refund. I was promised this date would have been at the end of September 2020. However upon calling the helpline again today and being kept on hold for 2 hours, I have now been told the refund process will not commence until later! Both my wife and I work in the frontline emergency services. This holiday was meant to be our chance to have a break from the awful year COVID has put on us all. Having our much needed holiday cancelled was hard to, but now having to battle to get what we are owed adds even more stress to this situation. All we want is to be able to rest assured our money will be refunded and given a date of when this will be completed. Pursuant to article 5 of European Regulation (EC) no. 261/2004 I am entitled to a refund of the ticket price in the amount of £‪4029.00‬ I herewith request you to remit £4029 without any delay, but no longer than 14 days to my account number ‪#########, sort code ‪######, account holder Mr A Weller, with payment reference ‘Refund ticket’. If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will instruct my legal advisor take legal action if necessary. If the refund is not processed as requested I will be seeking compensation for the full amount plus any interest calculated at the Bank of England base for which I have been unable to accrue due to Truly Travel retaining the funds. If I need to expedite this matter to a county court claim, I will need to confirm your company details. Will you please confirm your ATOL registration number is T7300, and you trade as Truly Travel Ltd? I hope this matter can be resolved without the need for a County Claims Court to be involved. I look forward to your swift reply. Kindest regards, Mr Ashley Weller.”

Helpful Report

Posted 4 years ago

Hi Ashley, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Due to fly in May. TT cancelled it. Partial refund of £188 about two weeks ago. Still haven’t paid the remaining amount owed, still won’t answer the phone, emails, messages or tweets sent to them, still facing rudeness when someone does finally answer the phone two hours later...and the lies! There are an endless stream of lies I’ve been fed, I’m sick of it. Give us back our money please-it is not legally your money. Makes me laugh the phone line still tells you to try live chat via the website...they’ve taken the live chat off so they can avoid customers that way too! I’d seriously suggest anyone thinking of using Teletext...save yourself the headache!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“TT766887 hayley whelan. After about 30 calls and emails about my refund of airline fees its been 6 months and I'm still being told its being paid the last email i received was it was 30th sept AND STILL NO PAYMENT the refund department email address i was given isnt accepting emails?? Poor customer service poor way to treat honest paying customers who have worked hard to save up for holidays all year round but cant get our money back just keep getting fobbed off with the same story every time”

Helpful Report

Posted 4 years ago

Hi Hayley, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT749459 Wow I finally had my customer service call answered after 1 hr 45 minutes on hold the guy took my booking ref then hung up on me, I’m nearly £5000 out of pocket and you people don’t answer calls or return calls from call back requests, I want my money back immediately as it’s fraudulent you illegally holding peoples money, you representative already on a previous call stated the agreement to refund our lost flights had been received and the hotel had confirmed likewise, this is a package holiday so we are protected by atol so I will be contacting them and a small claims court, your company has given no correspondence what so ever the Information I have so far I’ve had to call repeatedly since early August to get even then your staff are vague and very rude. I am so fed up with being fobbed off and lied too, it’s criminal, you haven’t even sent my email of cancellation which I was advised by Jarvis we would receive 30 days after date of travel that date has now past by 10 days..... disgusting”

Helpful Report

Posted 4 years ago

Hi Russell, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Booking Ref TT 769866. Can you please explain why i have not received my refund for cancelled flight in June 2020 from Ryanair. Ryanair has confirmed that they refunded cost of flight back to teletext holidays on the 5/8/2020 to credit card ending in 6688, please Refund back to my credit card used for booking now or Legal proccedings will take place.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Holly you can do better then copy & paste the same message over again to every single review, are they waiting to go liquidation/bust so they don't need to bother giving customers refunds back?”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Do not book with Teletext holidays they… Do not book with Teletext holidays they are liars and thieves.. After months of promising a refund I am spending hours on hold only to be told every time you will have it in 48 hours. I have sent 20 emails . Definitely the worst travel company I have ever used. Stay away if you are not looking to be scammed or robed and you never want to speak to anyone when you have an issue.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“We booked an holiday in Egypt in March but due to current travelling restrictions we amended our holiday and paid a further £600 on top of the £1400 to go to Turkey then yesterday the government removed Turkey from the travel corridor when we tried to get a refund repeater said that we had booked our flights independently which was not the case all was done though their agents,my wife has been on the phone for 6 hours and spoke to 10 different agents and is still not resolved ,an absolute shambles,rude and unhelpful staff, never again.”

Helpful Report

Posted 4 years ago

Hi Conrad, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Due to fly in April, unable to because flights cancelled due to covid, Ryanair have paid my flight money back to teletex, and they have promised me time and time again to pay me back, still it is not in the bank. I WILL NEVER BOOK WITH THEM AGAIN”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Had a partial refund from a holiday I was due to go on in April, teletext informed me it was due to Ryan Air not paying for flights. Contacted Ryan Air who confirmed teletext claimed MY refund 3 months ago. Teletext promised refund in July then August then September. Absolutely disgusting service TT781860 I’ve been told a manager will contact me within 48hrs 5 tines now and this never happens”

Helpful Report

Posted 4 years ago

Hi April, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“I am extremely un-happy with the service from teletexts holiday . We was due to fly in April and due to covid19 holiday got cancelled . We rebooked you fly in September and paid further £200 . Which in total for our holiday was £1600.00 Leading up to going we did not receive any flight details . Tried calling them spent hours and hours on the phone and still didn’t get anywhere . We was being pasted to different departments. Day before we was meant to fly after paying out for covid19 tests . We got through to the airline directly who we was meant to be flying with and they told us teletext holidays cancelled our booking in august . We wasn’t made aware of this . Teletext holiday are scamming customers they are not answering our calls . We finally got through to a manager who apologise and advised they did cancel our holiday but are trying to re-book us again . They didn’t do this and we then spent a further day trying to get through. We was then promised a full refund within 2 weeks it’s now been 3 weeks and we have not received payment . Spent the last 2 days trying to speak to someone and all they keep doing is putting us on hold and putting down the phone . The services is disgusting the way they speak rudely . I will never use this company again and advise all people not to either . They are taking people’s money and not even resolving the issues . Disgusting service !!!!!!!!!!!!!!!!!! TT789419”

Helpful Report

Posted 4 years ago

Hi Brogan, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Worst customer service I have ever experienced ! I’ve spent a total of 15 hours on hold this week to try and amend my holiday booking and keep getting promised call backs ! Never booking with you again . TT802206”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Just like the majority of customers on here we are still waiting for a refund since may , email after email and calls my flights also have been refunded to them but they claim they have not received them. How can a company be allowed to treat customers who have paid hard earned money to them and keep their cash ., who do we contact for help ?? And Holly and Richard dont leave me a message, disgusting disgraceful dishonest company ,,do not book a holiday with them.ref TT773220”

Helpful Report

Posted 4 years ago

Hi Cao, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Like many others have received extremely poor customer service from Teletext. Been fobbed off many times over the 3 months since the holiday was cancelled, still waiting for a refund. Was just on a call holding for 1hr, eventually got through to someone. When I mentioned refund I was put on hold again without notice then 5mins later cut off. What can I say.... Appalling ref TT772231”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“holiday was cancelled in April 2020 by teletext told I would have to wait 90 days for a refund then told i would be refunded by the end of September still no refund £1428.89 still waiting. Its pointless phoning as you cant through very angry and disappointed in the way i have been treated”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I've waited patiently til 30 september in order to cash in my PRCN as intructed by email in june only to find still no refund available. TT778971”

Helpful Report

Posted 4 years ago

Hi Jim, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 4 years ago

“I have given tellytext 4000 for a family holiday we saved for a very long time for this holiday, it was cancelled over covid I was told that I get my refund in September after countless phone call and emails, no refund yet and still getting past over to people on the phone that when they answer. I don't know what to do next who can I contact for this to be solved. To think that this is happening in this day and age is awful. It was my first time dealing with this company and last.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Hi worst company for refund. We were due to go out to Portugal on 7th April but cancelled due to covid. Called 6 times sent emails every month it was at the end of the month you will get the refund. Still waiting. Being fobbed off every time I ring. My son-in-law had cancer so it was a trip to relax now its just given me depression. Can't sleep as we are short of money. Absolutely horrible. Ref TT738237 🤬🤬🤬”

Helpful Report

Posted 4 years ago

Hi Nanda, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“June holiday was cancelled. No sign of a refund. I was called twice last week by them trying to re-book my holiday. When I said I wanted a refund the first caller told me that would take at least another 3 months and hung up, the next day they called again to re-book for next year and I told them I wanted a refund the caller told me that wasn't going the happen and also rudely hung up. I will never book with them or ryanair again.”

Helpful Report

Posted 4 years ago

Hi Carol, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews