Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

“TT734383 Cancelled holiday beginning of June, endless calls, emails and a promise of getting my refund, and yet nothing! It’s seems that through social media there are too many people in the same situation as me, they have had the money back from the flights and hotel and still I haven’t had my refund! This is an absolute disgrace for a company to behave this way, I have used Teletext for decades, and never could find fault until now!”

Helpful Report

Posted 4 years ago

Hi Erica, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly Thanks Richard

Posted 4 years ago

“I should give zero stars. Holiday cancelled May 20, no refund as of yet. Only a credit note which I have rejected. TT776538. Teletext said they have been refunded by the hotel but won't pay me credit until Ryanair refund them for the flight. I know that Ryanair have processed that refund now, SO WHERE IS MY HARD EARNED MONEY TELETEXT? Give me the cash refund that I am legally owed. Only too quick to take my money, not too enthusiastic to return what doesn't belong to them. How much have they earned in interest payments from other people's money? PAY YOUR DUES TELETEXT.”

Helpful Report

Posted 4 years ago

Hi Tim, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly Thanks Richard

Posted 4 years ago

“I have been awaiting my refund from my cancelled holiday in August due to the impact of coronavirus. I have asked time and time again for a refund to be called many times by different sales representatives trying to sell me holidays. I was then sent a credit note which I have not asked for to be told to email the company asking for a refund to be given a wrong email. I am so stressed, upset and feel totally robbed by the company. Never again will I book with you and legal action will be taken. I feel ROBBED.”

Helpful Report

Posted 4 years ago

Hi Jodie, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“They keep money that does not belong to them. 4 months waiting to be told lie after lie. The staff are rude and don't know left from right. Disgusting company and never will use them again or recommend them. They are no better than scammers or fraud.”

Helpful Report

Posted 4 years ago

Hi Kerry, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I was recommended a holiday by Teletext and foolishly paid for it. I mentioned the destination to a family member who as it happens uses the same place but tells me that he has never had anything stolen even though thieving is rife!!! Unable to back out of the deal I then ordered a spy camera and purchased a SIM card for a month to take with me. We flew with Jet2 on 23/02/2020 bound for Tenerife even though the Airport had been shut down the previous day (sandstorm)and was still shut as we took off,!!! we were directed to Alicante awaiting instructions for two and a half hrs and then flew back to the Uk, needless to say the holiday was cancelled by Jet2. The flight money was paid back to Teletext the next month, at my earliest convenience I sent email after email demanding my money back, not once was there a reference to the £1444 I had paid except to tell me that they are waiting for a refund from the hotel! to this day I am still waiting but not for long, I’ve written a letter to the MAIL newspaper explaining my case in detail owing to the fact that I got a very favourable outcome the last time I got SHAFTED.”

Helpful Report

Posted 4 years ago

Hi Mbmellor, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Will NEVER use Teletext Holidays again in my life. Rudest bunch of people I’ve ever encountered. Got promised a 100% refund Tuesday and a confirmation email within 48hrs, and a refund by end of September. Call up again today (Friday), as no such email arrived. APPARENTLY It’s MY problem COVID is about and I should still go on my holiday to a CLOSED country 🤣 Holiday still not cancelled. Maybe worth Trading Standards listening to those calls!! Speak to my CC company mate....court case to come.”

Helpful Report

Posted 4 years ago

Hi Rachael, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Everything, no written confirmation of holiday cancellation, no information on my refund of nearly £5000, we are a low income family that have saved extremely hard for this holiday and have been fobbed off at every turn. The lack of customer service is ridiculous as they simply do not care. We have asked to speak to managers and get call backs and they do not bother, I am now starting to look into legal proceedings. Disgraceful”

Helpful Report

Posted 4 years ago

Hi Russ, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“BOOKING REF TT805234. Confirmation received FULL payment made 2 weeks later no travel vouchers /flight tickets,no access to my on line account ,booking ref ' not recognized ' .......... support staff can NOT explain the internal process and leave you holding on 3 occasions for loner than 7 minutes ---we fly in 5 weeks and i fear this will have to escalate ...deep down there is a concern that this is NOT INCOMPETENCE but a company facing grave cash flow problems that has led to a purge in the back office staffing such that a spiral may be in process .Chance if an intelligent dependable response to this complaint has to be less than 10% .They have our cash so shame on us !”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thankss Holly

Posted 4 years ago

“Teletext said they'd issue a refund by Sept, they didnt, then the beginning of Oct, they didnt. Now they say you need to fill out form for refund (they couldnt tell me that 4 months ago?) but again theres no reply. DONT WASTE YOUR MONEY ON THEM.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“TT768424 our holiday was cancelled by TT due to Covid and we were due to fly at the beginning of April. Still no flight refund. We have spent hours on the phone lines trying to get through and when we have got through, it has been lie after lie. We were told payment would be made at the end of August. It never was. We were then told by the end of September. It never was. We are still waiting. There has been no attempt to contact us to re-assure us that payment is on it's way. We would never book a holiday with Teletext again. The customer service is disgusting. We are now taking this further.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“tt777748 ive been waiting 5 months now for my refund and when I call them they say it will be in your bank by the end of the month I called them today and she said the same thing to me its like there saying what I wanna hear from them and its not on at all im being messed about all the time I call them and they say the same thing to me all the time its not fair that they can do this to people I have emails from the air line and from the hotel saying they have refunded the money back to tt but they cant refund it back to me its wrong if its not in my bank by the end of this month I will be talking them to court small clams court all I want is for them to be honest with me and not keep teling me what I want to hear its wrong what they doing”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Absolutely disgusted with teletext customer service we are due to fly to Las Vegas in 5 days time I have emailed them several times and had no response from them what’s so ever to say our holiday is cancelled. We are on local lockdown where I live so obviously can not get to London to fly, gov website states uk nationals are unable to enter USA if they have been here more than 14 days. I have also checked london Heathrow’s departures and it says our flight is still going ahead but the times have changed from what’s on our documents. Livid with this company on how they lack communication. I understand that times are tough and pressure is rising during this pandemic but 5 days away and not heard a peep from them!!!! £2000 is a lot to lose!! Will NEVER book with teletext again also still waiting for the call I got told I would receive two days ago by an employee who fobbed me off!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Hi Holly Thanks for your generic response but it doesn’t cut the mustard TT777637 When will I receive my refund ? Generic responses not welcome”

Helpful Report

Posted 4 years ago

Hi Joanne, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“booking ref TT769866. yet another lying e mail from teletext holidays stating that airlines and accomodations are not refunding cost of cancelled flights & accomodation , Ryanair refunded full cost of cancelled flight on the 5th of august 2020 to teletext holidays to which we are still waiting for teletext to refund to our credit card. Teletext should not have used there own credit card to make flight booking to ryanair but should have used credit card that we used to make holiday booking. Disgusting ammount of lies from customer support.”

Helpful Report

Posted 4 years ago

Hi Sandra, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Absolutely TERRIBLE customer service. We found out last week from Jet 2 that our flights to Gran Canaria have been cancelled and no-one from teletext has contacted us to let us know. I have emailed them and spent hours on hold with their terrible customer service team and you simply cant get through. They just send you around in circles. If you call to book a new holiday you get through in seconds. DO NOT BOOK!!! They are TERRIBLE - WORST CUSTOMER SERVICE EVER!!!!!!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT767296 holiday in June was cancelled due to covid i am still waiting for refund fed up to the back teeth with lies and having phone put down on me. I want my full refund i do not want a credit voucher i do not want to rebook just what is rightfully mine.”

Helpful Report

Posted 4 years ago

Hi Cherylle, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Hello darkness my old friend ! I’ve been waiting for a refund since my holiday was cancelled due to covid in March 2020. I have telephoned & emailed so many times I am blue in the face. I have contacted the airline and hotel no booking was even confirmed with them. I have one simple question WHEN AM I GOING TO GET MY CASH BACK ? TT777637 reference”

Helpful Report

Posted 4 years ago

Hi Joanne, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Cancelled holiday due to Corona virus. Granted not Teletext fault, however, still waiting for my refund. Ryanair sent me an e-mail on the 24th July confirming that my flights had refunded. I am still waiting for Teketext to send the payment to me. Sent numerous FB and e-mail messages only to be responded with an automated reply. I have just spent 40 minutes on the phone to Teletext waiting to speak to someone only to be answered and disconnected. Stear clear of this company. Quick enough to take your money never ending struggle to get a refund!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Shocking customer service! Still trying to get our money back for a holiday cancelled in may. Please do not even book a day trip with this group of pirates. Worst holiday company I have ever dealt with.”

Helpful Report

Posted 4 years ago

Hi James, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booked a holiday to turkey jet 2 cancelled can't get through to phone lines I need my money struggling as it is. TT804819”

Helpful Report

Posted 4 years ago

Hi Mohammed, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews