Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.49

“WARNING! NEVER BOOK A HOLIDAY WITH TELETEXT HOLIDAYS! I booked a holiday through Teletext Holidays to Croatia in Jan 2020, costing a total of £2999.00. , I have sent numerous emails to Teletext Holidays and have nothing but generic responses from them that say’s absolutely nothing about myself receiving a refund – I received an email from Their customer services team (Saj Ahmed) on the 30th July that stated the following: Dear Customer, Your refund request has been received and we would like to thank you for your continued patience during this time. There are a high volume of customer requests to manage but please be assured we will be responding to your request by Wed 5th August with further details regarding your refund. Please do not send further emails as this will delay our response. We are grateful for your patience during this time and assure you of our closest attention at all times. Kind regards, Teletext Holidays I did as I was asked and waited until today the 5th of August to be STALLED yet again! I want and Need my refund ASAP, as stated many times in my emails to your selves of which I am entitled too! Since the 8th of July I have emailed teletext Holidays several times and sent several to your compliance department, customer care department and customer relations department and had absolutely no response! I contacted Teletext Holidays on the 8th July 2020 to ask you to process a refund for our holiday as Easyjet confirmed that they had cancelled our out bound flight – therefore making it impossible for us to physically go on holiday to Croatia. I actually contacted the hotel we were supposed to be staying at as I was worried teletext had not informed them just in case Teletext had not contacted them to cancel our booking and process our refund – they replied stating that they could not even find a reservation for us! Unbelievable! Teletext just keep fobbing me off via Facebook messenger saying you cannot or will not issue our refund until you receive the monies back from your suppliers! As far as I am concerned I booked our package holiday through t Teletext Holidays and they replied stating that you don’t book hotels/accommodation directly - NOT MY PROBLEM, I am entitled to a full refund and I do not want a credit note and do not want to rebook a holiday for later in the year!! You are legally obliged to refund me within 14 days … as stated on the BBC News today! As far as I am concerned you at Teletext holidays are using every excuse under the sun to stall paying me back my refund for the full amount of £2999.00, for the above holiday, which included flights and accommodation. I spoke with a foreign lady last Thursday (23/07/20) and she did not mention that you used a third party to book the accommodation and she also did not mention that we would be given a credit note instead of a cash refund! I definitely don’t want a credit note and as pointed out in my many previous communications with yourselves via email, phone calls and Facebook Messenger it states in your terms and conditions that if a multi package holiday has been booked through yourselves that YOU are fully responsible for the booking and should pay back any refunds owed and we should not be expected to wait for you to receive refunds from your suppliers! I am absolutely shocked and appalled by Teletext’s lack of customer support – this whole process has been a nightmare!”

Helpful Report

Posted 6 years ago

Hi Andrea, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“TT784245...Same, same, same. Holiday booked 3rd July, cancelled and no communication since. Tried calling, false promises and cut off twice. I understand you're busy Holly, but all I want is genuine communication and kept up to date as to when I'm getting my voucher that I can then reclaim back. Have another holiday booked in September....no doubt it'll be the same issue.”

Helpful Report

Posted 6 years ago

Hi Gilman, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. ^Thanks, Holly

Posted 6 years ago

“Absolutely disgusting! Had our holiday cancelled due to Covid 19 in may and still waiting for a refund. I’m taking this further and going to court because they won’t pay me back my refund!!! Trading standards are involved and it’s going further! They got a refund from Jet 2 one month after but they won’t give me a refund!!! Joke”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“DO NOT BOOK WITH TELETEXT HOLIDAYS I had a holiday booked with teletext holidays I should of gone on holiday on the 29/07/2020 the flight was cancelled and teletext holiday never got in touch to tell me they still haven’t been in touch after me ringing them I was told someone would be in touch and they still haven’t I’m owed £1696 from this place this is a really poor customer service don’t bother booking with these I’ve also had the phone put down on me about 3 times really bad customer service staff I spoke to was very rude I want my money back!!!!!”

Helpful Report

Posted 6 years ago

Hi Angela, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ^Holly

Posted 6 years ago

“i made the changes to my holiday on Tuesday 4th August and spent over 2 hours on the phone changing my holiday from Majorca to Cyprus. I then had to called back and emailed on 5th August and was promised by documents within 24 hours. The documents did not arrive. I emailed and called back on 7th August and was told again these would arrive within 3 hours. Again not documents arrived. I called and emailed again on 8th August and was promised they would be sent before the end of the day. I was absolute furious and on Saturday 9th August I refused to hang up until my travel documents were sent to me on email. My confirmation came though on email and i thought that was good enough.Until i was in Cyrpus and found out that the holiday i had booked through you had been cancelled by you. I want a full refund and compensation. You are not even able to use the complaint procedure on the website”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ^Holly

Posted 6 years ago

“I did not even have a holiday I only rang to book one and two minutes later after the agent was rambling on about something completely different to what I rang for I said it’s ok I’ll leave it so I put the phone down and he rang back so I said I would like to leave for another day to which he said don’t you ring back he was so rude”

Helpful Report

Posted 6 years ago

hi Jon, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Compulsive liers, do not book with teletext holidays, thieving cunts”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“You cancelled our holiday/honeymoon due for departure in April. Despite many many emails and phone calls (when you can get through)still no refund. I’ve tried chargeback but you’ve even ignored my bank. Please can I have refund TT767512. I have used Teletext before but after this NEVER AGAIN. Not even a response from the numerous emails.”

Helpful Report

Posted 6 years ago

Hi Jack,Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks 'Holly

Posted 6 years ago

“Check my trustpilot reviews also WARNING!!!! If you hear of a 'Flora' to fix your issue she will not. Another lie from the worst company I have ever dealt with. They are a shambles. Stick to the high street where you can see someone face to face not these cowards.”

Helpful Report

Posted 6 years ago

Hi James, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“I have tried calling TELETEXT! they keep hanging up. I have already paid for my holiday!!!! its issued as a CREDIT NOTE due to COVID-19 and they are telling me there is an out standing balance - TT788928 I HAVE BANK STATEMENTS SHOWING I PAID FULL AMOUNT. please contact me asap. how can I go to my holiday with this going on!!! so stressful I will take legal action”

Helpful Report

Posted 6 years ago

Hi Mohibbur, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“We've been trying to get a due refund since March due to a coronavirus cancellation. Not paying us our refund is illegal and breaks every rule in the industry so having been more than patient I'm now going to escalatethis in any way possible including legal action if necessary to get our money back from this theiving bunch of scumbags. I appreciate staff are in an impossible position. Management there is inept.”

Helpful Report

Posted 6 years ago

“Do Not Book with Teletext !! booked in full holiday which was cancelled by teletext due to covid Easy jet refunded flight money £436.64 to Teletext who refuse to speak to me. Teletext also refuse to honour the voucher they gave me for £766.22 what a shocking company!!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“We have been trying to get full refund for holiday YOU cancelled since March, we have now been told we have to email you? We have been emailing you since March, just refund us our £899.00 and we guarantee that we won’t trouble you again because I would rather pull my eyes out than ever go near a Teletext holiday again. EasyJet have confirmed they have paid the flight money to you so refund it back now. I can see you are asking for booking details WHY just give all of us our money back NOW ..we didn’t cancel YOU DID”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Booked two holidays with them, fool me. First holiday cancelled 6 months still not received any money back and wanted to transfer balance due for the other holiday but said I'm due them money but clearly see withdrawn full amount but denying they are owing me money. Agents are lying tell you one amount and withdraw a different amount and they hang up as they can't understand you.”

Helpful Report

Posted 6 years ago

Hi Dean, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Yes another victim of the lying cheating fraudulent scum bags teletext holidays. 7 months trying to get my £2300 back . Yes phone put down on me. Yes money will be in your bank within 14 days 5 days and 48 hours. Isn't it time a fraud investigation looks into this. Where's are media when needed to highlight these low life. When people have been out of work now unemployed and they steal their money. Absolute scum!”

Helpful Report

Posted 6 years ago

Hi Jay, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Do not use this company - booked and paid for to go on holiday 22/07/2020 Ref TT753717 Paid in full - changed to August 2021 paid another £220 but they put it as 2020 (said they would listen to taped phone calls but so inadequate we could not take the risk and we decided to go on holiday -Ref TT793804 – This was also paid in full - then they took another £493.03 from my bank account on the 21st July 2020 - then tried to take more money (I now keep no money in my current account!) they still owe me £493.03”

Helpful Report

Posted 6 years ago

Hi Jayne, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Basically the same issue as everyone else. Cancelled holiday in May, no refund. My wife Was told by customer service we're not entitled to a refund after countless emails and calls. Having to go down the charge back route. Only positive I can take from this is they'll probably end up going bust. I won't be using them again aswell as many others AVOID!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Gerry, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 6 years ago

“Where is my money.. over £4K out of pocket since April 10th EasyJet holiday K11WDS7 Teletext ref tt761229 I’ve been on easyJet site and it appears they paid the refund to you guys Payment details • Payment to easyJet of £2,756.22 by Mastercard on 03/12/2019 • Payment to easyJet of £69.48 by Visa debit on 24/02/2020 • Payment to easyJet of £2,825.70 by Credit/Voucher on 10/06/2020 • Refund of £2,756.22 to Mastercard on 10/06/2020 • Refund of £69.48 to Visa debit on 10/06/2020”

Helpful Report

Posted 6 years ago

Hi John, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“Terrible service. Holiday for the beginning of May cancelled due to Covid-19.. was told that we could apply for a full cash refund after the 31st July by emailing a specific email address. I have done this and still received no reply. Company very quick to offer you a credit note to use by the end of the year - but no sign of the promised full refund. I will not be using this company again or recommending to friends. So frustrating when you work so hard for your money and trust in a company to look after you as a customer. TT759849”

Helpful Report

Posted 6 years ago

Hi Charlotte, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

“I have rebooked my holiday that was cancelled due to covid. I was then sent numerous emails telling me that I still owe money when I was told on re booking that everything was paid for. The flight that I have been sold doesnt exist and over the last month I have made 20+ calls to them. Each call has a hold time of between 45 mins to over an hour. On at least 6 of these occasions I have been cut off when the call is answered meaning I have had to call again and be on hold again. on the occasions where the call has been answered iv been promised a call back and never have I ever been called back. My holiday date is getting closer and this was my honeymoon and I have never known it to be so difficult to speak to someone who actually knows what they are doing or that can help me. I am so frustrated as my flight doesnt exist and I just want to rebook it for another date and no one can seem to help me. I am sick of being promised call backs that I never get. I have also filled out 3 online forms and done 4 online chats but never hear anything back. I have used Teletext 3 times before but after this experience I would never ever use them again and I would not recommend them to anyone. No holiday/honeymoon should be this stressful! TT790583”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews

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