Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

Write Your review

Tell us how Teletext Holidays made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!!!! We have been very patient waiting for a refund but still have not received the £4000 they owe us from last October. They are liars, rude and quite frankly thieves”

Helpful Report

Posted 4 years ago

“I booked a holiday last year to go to Tenerife October 2020, it was cancelled due to covid, paid £3500 for 4 of us. I have spoken several times to them and they keep on pushing the date back everytime, waiting 2 hrs on times to speak to someone. They issued me a credit note which i turned down and now they are telling me possibly ill have my refund end of June”

Helpful Report

Posted 4 years ago

“Booked and paid for holiday in January 2020 was to go to Portugal on 1st May it was cancelled have been emailing them since was told would get refund ASAP I'm still waiting have phoned today and yesterday was put on hold 30 minutes each time the worst travel agent ever”

Helpful Report

Posted 4 years ago

“TT780336 my girlfriend booked us a holiday in tenerife last april £1346, it obviously got cancelled and after repeated phone caĺls and emails we eventually got some back in sept but are still owed £493.92. They got our fight refund but refuse to hand it over! Next month will be a full year!!! Ide like to wish everyone else the best of luck!!”

Helpful Report

Posted 4 years ago

“Booked and paid for a holiday in feb 2020 for a departure date of 11 May, still no refund despite several promises spanning several months, (numerous e-mails and calls). DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Disgusted with the lack of communication from this company I have emailed everyday regarding my refund and when i will receive it, I have phoned and have the phone put down on me, I have written a letter and not had a reply I have emailed and get no response unless it’s automated message. We booked to go to Vegas in October of last year and it got cancelled, I rang teletext to see what was happening and said they did not know, I then had to call the airline to find out it had been cancelled along with our reservation in Vegas wich was cancelled by the 3rd party, we was not informed of this like I said only that I rang them MYSELF! No communication from this company and very little empathy for their customers! Would Never book a holiday with this company again!!!!”

Helpful Report

Posted 4 years ago

“Company have not replied to any contact as my flights are now canceled. I contacted the hotel and teletext had not even booked the rooms, they still have all my money though!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY, TERRIBLE CUSTOMER SERVICE.HOLIDAY TO BENIDORM CANCELLED FOR 6TH MAY 2020. TT768721/TT768731 £1398 FOR 4 OF US BOOKED BY MYSELF. LOADS OF PHONE CALLS,E-MAILS, MESSAGES LYING THAT I WOULD GET MY REFUND. RECIEVED £311 LAST WEEK WITH ANOTHER PHONE CALL PROMISING THE REST THIS WEEK FOLLOWED BY ANOTHER PHONE CALL TONIGHT ASKING FOR MY BANK DETAILS AND THEN TO BE TOLD I WOULD ONLY BE GETTING ANOTHER £396 SO WILL STILL BE OWED THR SAME AGAIN FOR THE OTHER BOOKING REF MONEY. ABSOLUTE SHAMBLES. AVOID AT ALL COSTS LIE AFTER LIE AFTER LIE, JUST PAY UP THE REST 😡”

Helpful Report

Posted 4 years ago

“Do not trust or book a holiday with this company! I paid £2000 for a holiday in Feb 2020, Teletext cancelled the holiday and i am still awaiting a refund. Customer support will not give a date for the refund, all they say is the "next few weeks" this has been going on for several months now.”

Helpful Report

Posted 4 years ago

“TT782559 BOOKING Holiday May 2019 cancelled due to Covid, still no refund. Have emailed and phoned on numerous occasions, get fobbed off and told to just wait as the refund is in process. Very frustrating with awful customer service giving false promises. Will proceed through legal action against them.”

Helpful Report

Posted 4 years ago

“Do not use this company, still awaiting refund from a holiday booked and paid for over a year ago. They are under investigation by cma, hopefully they will close them down. The most ignorant people I have ever dealt with, that is if you can get a reply from anybody. Wishing them every failure in the future.”

Helpful Report

Posted 4 years ago

“Been trying to get a refund for canceled holiday for 6 month's they don't respond to my emails or calls worst company I have ever dealt with do not recommend using them”

Helpful Report

Posted 4 years ago

“Do not book with this company! They are thieves and do not abide by the rules. They still owe me nearly £3000 for refund owed since June 2020 along with thousands of other people. Customer service does not exist in this company”

Helpful Report

Posted 4 years ago

“I booked a holiday for August for a family of 5 which cancelled due to COVID - still waiting for refund 7 months later. I will never book with them again, I suggest everyone use the government website link to lodge your complaint - https://www.coronavirus-business-complaint.service.gov.uk/what_behaviour The CMA are currently investigating Teletext - the more evidence they have will help us get our money back surely?”

Helpful Report

Posted 4 years ago

“Shocking that they cant refund my holiday from 7 months ago never will i use them again”

Helpful Report

Posted 4 years ago

“Teletext Holidays have stolen £1,099.00 from my cancelled holiday last year. They agreed to a full refund, as they changed the date to an inconvenience date. They also received the full refund from Ryanair, which they will not return to me. They keep promising a refund, but it is all delay tactics and lies. Customer service is terrible and a call center in India where nobody has the power to help with anything. Other than to say "don't worry". Please avoid at all cost. I have been trying to get my money back for 7 months now. See the Facebook group for more info. Thousands of people have also been robbed. TT790249”

Helpful Report

Posted 4 years ago

“AWFUL COMPANY! Booked holidays with them for July 2020, which got canceled due to Covid-19. Still waiting for a refund 8 months later! Numerous deadlines given for a refund, none of which happened. The staff is rude and unprofessional; no line of escalation. Complaints department non existent! Will be taking them to court. AVOID AND NEVER BOOK WITH TELETEXT!”

Helpful Report

Posted 4 years ago

“Total rip off. Read reviews before booking with these and take no notice of good reviews they've got to be fake. Sick of trying to get refund due to corona virus epidemic. Just keep getting faults info. Gona take this further and also put in for compensation. Pass the word on to friends and relatives. Robbing b...... swLter”

Helpful Report

Posted 4 years ago

“Not worth one star. DO NOT BOOK WITH THEM. Total scammers holiday booked September 2019 (pre Covid 19. Cancelled by them July 20 still waiting for a refund February 21. They just lie about everything. Told me I could start the refund process in September 20 when I rang. Didn’t even inform the holiday was cancelled told me they sent an email. Only sent email offering vouchers. Reported them to cma. Please avoid at all costs”

Helpful Report

Posted 4 years ago

“Catch yourself on DONT give your money away to these despicable scammers they are lowlife lying wasters.Don’t bother wasting your time ringing and emailing looking for a refund you won’t get one.You will get your money back if you paid by credit card if you ring your credit card provider and say that you want to claim under SECTION 75”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews