Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,608 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,608 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ken was very good getting me information for check in and went to easyjet to get me the information.”

Helpful Report

Posted 7 months ago

Hey, Thank you so much for sharing your review. We are pleased to hear you found our agent Ken friendly and helpful. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 7 months ago

“Adam was absolutely fabulous when booking a holiday, he went above and beyond, was very helpful, supportive and patient, please could you pass on my appreciation and any reward schemes you do at your company. Very impressive 😊”

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Posted 7 months ago

Hey Vaneeta, Thank you so much for your wonderful feedback! We’re happy to hear that Adam provided you with great service and went above and beyond to assist you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 7 months ago

“Alfred was very patient and helpful when I needed to change holiday dates.”

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Posted 7 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Alfred. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 7 months ago

“I had an excellent experience booking my holiday through Teletext, all thanks to the amazing service from Krishna.He was professional, patient, and incredibly helpful throughout the entire process. Every question I had was answered clearly, and they went above and beyond to find me the best deal that matched my needs. His friendly attitude and attention to detail made the experience stress-free and enjoyable. I genuinely felt like he cared about helping me get the perfect holiday. Highly recommend Teletext – especially if you get a salesperson as fantastic as Krishna”

Helpful Report

Posted 7 months ago

Hey Kumarie, Thank you so much for your fabulous review! We are thrilled to hear that Krishna provided you with such excellent service and made your booking experience so enjoyable. It’s our aim to ensure every customer feels valued and supported, and we’re glad Krishna exceeded your expectations. We appreciate your recommendation and we look forward to helping you plan your next getaway! Belle

Posted 7 months ago

“Andy was super efficient in sorting out the mos sold holiday as I booked half board but the confirmation stated bales and breakfast”

Helpful Report

Posted 7 months ago

Hey , Thank you for your review, we are glad to hear everything worked out in the end despite the initial challenges. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Belle

Posted 7 months ago

“Excellent Service from Start to Finish – Thank You, Sami! I recently booked a holiday with the help of Sami, and I couldn’t be more pleased with the entire experience. From the moment I reached out, Sami provided exceptional customer service—friendly, attentive, and truly focused on understanding my needs. Every question was answered promptly and thoroughly, making the whole process feel effortless and stress-free. The price was also very competitive. Sami worked hard to find the best value for my budget without compromising on quality, and I genuinely felt I was getting a great deal. Everything from the Airline to recommendations of the hotel/resorts was handled efficiently. Sami ensured I had all the necessary information well ahead of time and followed up. It was reassuring to know that Sami clearly explained the policies upfront. It gave me extra peace of mind knowing that, if anything changed, I’d be in good hands. Overall, I highly recommend Sami for anyone planning a holiday. The combination of excellent service, transparent pricing, and reliable follow-through made this a five-star experience!”

Helpful Report

Posted 7 months ago

Hey Imon! Thank you for sharing your feedback. Your kind words, glowing review and recommendation mean a lot! We are delighted to hear that you had such a positive booking experience with Sami from start to finish. We strive to make the process as smooth, transparent, and enjoyable as possible, so it's incredibly rewarding to know that Sami’s efforts made a difference for you – he will be so pleased to read your review! Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and we wish you a most enjoyable holiday. Thanks again, Sam.

Posted 7 months ago

“The service I received from Andy was very good, he was polite and patient sorted all my queries thank you for your help man!”

Helpful Report

Posted 7 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience and Andy was able to assist you so efficiently. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 7 months ago

“Andy in customer support helped with my holiday booking . Well done Andy”

Helpful Report

Posted 7 months ago

Hey Kush, Thank you for sharing your review! We're happy to hear that Andy provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 7 months ago

“Excellent service from Andy”

Helpful Report

Posted 7 months ago

Hey, Thank you so much for your kind words which we are pleased to read. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Belle

Posted 7 months ago

“Krishna has been beyond helpful, assisting us with flights and accommodation. Krishna was so kind and patient, and was able to find and show us many different options of hotels and affordable flights, that we could choose from. We can now look forward to a week away in the sun, thanks to Krishna’s advice. Thank you Krishna!”

Helpful Report

Posted 7 months ago

Hey Nicola, Thank you so much for sharing your review. We are pleased to hear you found our agent Krishna kind and patient. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 7 months ago

“i needed to call you today,and Ken dealt with the call very efficiently,very happy with his handling of the matter.”

Helpful Report

Posted 7 months ago

Hey George, Thank you for sharing your review! We're happy to hear that Ken provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 7 months ago

“Very helpfull and patient”

Helpful Report

Posted 7 months ago

Hey Anne, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 7 months ago

“Spoke to Arun and he was very helpful and patient with me. I am not “techy” and he was so good with me talking me through the on line check in.”

Helpful Report

Posted 7 months ago

Hey Des, Thank you for sharing your review! We're happy to hear that Arun provided you with a great service and assisted in helping you check in online. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 7 months ago

“Helpful and polite staff. Thank you for sorting out my holiday.”

Helpful Report

Posted 7 months ago

Hey Maya, Thank you for sharing your review! We're happy to learn that our agents provided you with a great service and assisted in finding the best holiday option for you. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 7 months ago

“Very good prices spoke to a few agents and each time was happy with the service received Christopher who booked my trip was very knowledgable and patient he also went through all the details to make sure all correct and that I understood thank you. So far all good and would recommend teletext will review again once I am back from our holiday”

Helpful Report

Posted 7 months ago

Hey Fifi, Thank you so much for your kind words, we’re pleased to hear you had a great experience and Christopher was able to book your holiday to your satisfaction. .It’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 7 months ago

“I recently called to book a holiday to Antalya with my family, including my young kids, and I couldn’t have been more impressed with the service I received. I was looking for a hotel with a waterpark for the kids, and Dacey, who helped me, was incredibly knowledgeable and went above and beyond to find the perfect place. She recommended a fantastic family-friendly hotel with a waterpark, which was perfect for our 3-year-olds, and the price was good and in our budget. I’ve always used Teletext Holidays before COVID, and it’s great to see they’re good. Highly recommend them for anyone looking to book a holiday!”

Helpful Report

Posted 7 months ago

Hey Kelly, Thank you for your kind words! We're glad to hear that Dacey helped you find the perfect holiday package. It’s wonderful to know that we met your expectations. Your feedback serves as a great motivation for Dacey and all our sales agents and we thank you for taking the time to share your happy experience. We hope you enjoy every moment of your holiday and thanks once again for your feedback. Belle

Posted 7 months ago

“The worst. Richard Solomon lied to us about baggage allonces AND about the hotel. Never again.”

Helpful Report

Posted 1 year ago

“Money taken and no holiday booked! I rang teletext holidays with the intention of booking a summer holiday. I went through a couple of hotels and flights I was interested in with the operator. I was sent 3 emails confirming the names of passengers, DOB & flight times. I then paid the deposit for the holiday agreed and flights, incl' transfers and baggage. I was informed once this was done and paid I would receive all the booking confirmation through email. Then the operator informed me he would end the call and send everything through ASAP, at this time it was 8.30pm and they closed at 10pm - I was told this would arrive before the close of business that day. Nothing arrived so I called them the next morning, when I was informed someone would call me back. That afternoon the same operator (Krishna) I had spoke to, to make the booking called me and said that the flights hadn't been confirmed so no booking was made and this was only a booking code whilst flights were released. I said that this was not the case as he had already emailed me the flight times and I was not satisfied with this. I either want the holiday booked or a refund. He informed me he would get onto the booking and call me back. 8pm that evening again I had heard nothing, nor received an email so called again. I was told the booking wasn't made so I insisted I wanted a refund and was put through to another department. I was asked to give sort code & account number for refund and told this would take 3 days, despite paying by card. I also asked for an email confirming the refund was made. Again nothing. 5 days later - no refund or email. I have called teletext holidays 2/3 times daily and are constantly informed the email will be sent and yet still no refund or email! Going forward, I have contacted my bank to gain the money back, who will claim this back from teletext holidays. Disgusted at their lack of support and service and will never use again.”

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Posted 1 year ago

“TT797729 Refund the money”

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Posted 3 years ago

“Never book with these they rob you take your money and do not refund”

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Posted 3 years ago

Teletext Holidays is rated 2.3 based on 1,608 reviews