Teletext Holidays Reviews

Name: Teletext Holidays
Address: 166 College Road, London, Harrow
Rating: 2.64

2.6 Rating 1,924 Reviews

42 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.6

Based on 1,924 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting 3 weeks for a refund. Teletext refuse to pay. Terrible company, rude staff in India. Avoid at all costs!!”

Helpful Report

Posted 6 years ago

“iam due too travel on june the 9th, i booked a family holiday for my wifes birthday, easy jet are yet too officially cancel my flight even though they announced yesterday that they wont resume flying until june 15th which means my holiday is cancelled, easy het and teletext holidays who took my money are dragging there feet not too refund people who could use this money too live on in these trying times, ive used teletext every year and theyve been pretty good in the past but boy ohh boy how rude and useless there customer service is, random indians in india all apparently with english names just waffle and wiggle around and do nothing,”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Unbelievable, I had to update my review the shocking Indian teletext team calling custumers asking and shouting why they have left poor reviews. Ermmm you don't need to be Einstein to work that out do you Rita, Bob, sue too, Jimmy Girrafe, Hector and what ever other fake name you give yourself.”

Helpful Report

Posted 6 years ago

Hi Dinger, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Completely refused to refund me money I’m legally owed! I have emails from both my airline and hotel saying they have refunded my money back to teletext! They have no one on the phone so you can not call them and they are ignoring me on live chat! I’ve tried twitter and they are still refusing to give me my money. They said I can apply for a refund in August and will get it December 2020! That’s not good enough! Terrible company that I will never be using again. Oh and the people on live chat are so rude an unhelpful”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Shocking customer service shocking company teletext should be ashamed of themselves there just ripping people off the tui have transferred my credit note back in cash to the teletext bank account sent me proof of this with the last 4 digits of the long card number now I'm being told I cannot get a refund and that tui are saying the wrong information I'm now in contact with an ambudsman that hopefully going to help me with this matter... TT766631”

Helpful Report

Posted 6 years ago

Hi Mandy, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Still waiting for a refund was supposed to fly out April 3rd 2020. would never book through this lot again. I doubt they will be in business much longer anyway.”

Helpful Report

Posted 6 years ago

Hi Paul, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Was due to fly 8th April they keep fobbing me off and won’t call me back, they are now saying they can’t speak to me as I am not the lead passenger which I am I am shocked to be honest. They owe us £6762 I will never use them again after this. If there was some decent service I wouldn’t panick as much but I can’t rebook anywhere because of their terrible service. Chat - doesn’t work Calls you can’t get through and emails are full of rubbish. TT659549”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Absolutely shocking. We are due to go on our holiday in two weeks time and have heard absolutely nothing from teletext holidays despite many emails and phone calls. I have always booked with teletext holidays but will not be anymore. There service is absolutely shocking at this worrying time. Tt761548”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“TT 760006 TT 760062 “Teletext holidays have stolen my money!!!! Holiday cancelled due to Covid-19, 2 months ago! They refused to give us a full refund and was very rude and aggressive on the phone when we called. They owe me and my family a refund of £740 and £660. I have clearly asked for a refund multiple times when I contacted them, but they just say no. I do not want a credit note, I want my money back. If you do not want to be fleeced by corporate thieves, avoid teletext holidays!! An unethical and unlawful company!!!””

Helpful Report

Posted 6 years ago

“A zero star company They are refusing me and my family a refund. I will never use them again. TT786030”

Helpful Report

Posted 6 years ago

“I would give 0 stars if that was a possibility. Holiday cancelled due to Covid-19, 2 months ago! We understand this is a challenging time. We understand that lots of people have had their holiday cancelled. We didn't push for a refund, we waited like they asked us to. However, 2 months later and Teletext REFUSE to give us the refund that we are legally entitled to. They don't reply to emails. They just repeat themselves on Chat, Messenger & the phone. Same thing over and over again about how they will give us a 'partial credit voucher'. Due to their lack of customer service, and refusal to discuss this with us properly we have lost all trust in this company. Which is a shame because we have booked with them before. And, we where going to consider a credit voucher initially, but due to the lack of answers to our questions and bad customer service we decided to take the refund. Also. we where told that we could re-book for August, but when I asked what would happen if we couldn't go in August because of Covid, they said they would charge us to change it again!! Due to the fact none of us know when we can go anywhere, we thought refund would be best. We just want our money back. Which in their terms & conditions that they sent to us when we booked, we are entitled to. I know I am not the only one, there is a group on FB with hundreds of people all tying their best to get their money back, and getting nowhere. This is not a good way to run your business, we will remember how you treated us when all this is over, and we will never book with you again.”

Helpful Report

Posted 6 years ago

“My niece booked with this company.first problem we were going to turkey.Thomas cook collapsed and teletext managed to get 11 of us another airline which was easyJet they wanted another £160.00 each for eleven people which we paid. Corona virus came and tried to claim all our money we had paid and more or less told me to go and get fucked. That is what was said by service centre in India. Terrible customer service. I hope at least they should be ashamed of yourselves and get prosecuted from fraud and theft.”

Helpful Report

Posted 6 years ago

Hi Jack, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“My holiday was booked for the 12th April. It’s now 17th of May and Teletex holidays will not refund my £969. The airline has already refunded Teletex holidays for my flights and the hotel hasn’t yet been paid. Teletex holidays are holding 100% of MY money and have only offered to give me a credit note at the end of July, which is almost 4 months after my departure date. After I’ve received the credit not I can then apply for a possible refund providing Teletex holidays is still operational. They have no right to hold onto my money. I’m financially struggling due to the Coronavirus and cannot wait 4 months for my money.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Tt780390 horrible customer service, so rude, not helpful at all and they give you too many false hopes and lies just to get rid of you. Been waiting for concern team to call me ,Thomas called me Three weeks and made promisses and quarantined me to call me within a week and it's been weeksss. Sick n tired of it. Won't use Teletext no more.”

Helpful Report

Posted 6 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Stolen my money. TT768030 £1498.00 Holiday 21st april-28th April Teletexts 2 weeks to provide a refund has elapsed. I have clearly asked for a refund, but they just say no. I do not want a credit note, I want my money back. Horrendous company, no customer service. Thieves!!!! Do yourself a favour don’t buy from them!!!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Holiday was suppose to me 18th April and still no refund . They are breaking the law. Theft and fraud would they be prosecuted for this ? Let’s see ...”

Helpful Report

Posted 6 years ago

Hi Andy, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“My holiday has been cancelled. The airline and hotel have confirmed this. I have requested my money back. Teletext refuse to give me my money back. They lie and cheat and scam their customers. No ethics or dignity in this company. No refund has been offered or recieved like many other 1000s of customers.”

Helpful Report

Posted 6 years ago

Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 6 years ago

“Do not book holidays with Teletext! No email to say our £2400 holiday to Mexico has been cancelled on the 8th June through TUI. Called over a month ago to try and get an explanation as to what the outcome would be. They told me to call TUI for a refund. Called TUI, they then said it was Teletexts responsibility to refund us. Just going round in circles! Phone number has been removed off the website, no response from email or live chat. Do not book!”

Helpful Report

Posted 6 years ago

Hi Charlie, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Teletext holidays have stolen my money!!!! You owe me and my family a refund of £1498.00. If you do not want to be fleeced by corporate thieves, avoid teletext holidays!! An unethical and unlawful company!!!”

Helpful Report

Posted 6 years ago

Hey, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“I was telephoned today by Pooja from Teletext Holidays to inform me that my holiday to Spain was cancelled but was aple to offer me three options. I could rebook my holiday for next year at no additional cost to me or have a credit note or accept a refund. She went through all the options very carefully with me. I felt very relieved after her telephone call today. Thank u Pooja!!”

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Posted 6 years ago

Hey Trudy, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

Teletext Holidays is rated 2.6 based on 1,924 reviews