Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,612 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,612 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rung teletext holidays yesterday for a price for a holiday. Prices way out from the website. Hundreds of pounds out. I queried the costings. Agent then started to become pushy and kept asking what my budget was. He then ended the call. Not a good experience”

Helpful Report

Posted 6 years ago

Hi, Thank you for your post which we are very sorry to read. In order for us to look into this further please can you provide us with your details by emailing teletextcompliance@teletext.co.uk. Thank you Best Wishes Becky :)

Posted 6 years ago

“Bad experience from the start. Prices do not match the advertised prices. The first agent I spoke to was very pushy, seemed helpful to start with, but after being on the phone for over an hour, most of it being put on hold, he started to lose his patience. Then I received an email saying I had to pay double the amount in installments to what I had agreed. This took a long time to sort out, at one point I was told by the agent he could not help and he was ending the call, which he did, just hung up the phone. I have been refused a conformation of payment plan via email. After talking to someone via 'live chat' I did manage to save the chat feed, so have some kind of proof st least. I then decided the hotel is not what I really want. Due to feeling pressured on first phone call. I was told someone would call me within 24 hours, this did not happen, i was then told another 24 hours, again this did not happen. Then I was told I would receive a call at 6:30 pm, again no joy. I called the following morning, the agent guaranteed he would, personally call me back within 2 hours. 6 hours later still no phone call. I have called again, with some help, but again told I will be called back tomorrow. So we will see.”

Helpful Report

Posted 6 years ago

“Got our family holiday.everything included. With the help of the teletext members of staff we where able to go to a more exclusive resort.will repost on our return to give our reviews on holiday.Teletext have never let us down and we have booked with then 3 years .”

Helpful Report

Posted 6 years ago

Hi Mary, Thank you very much for your positive feedback and continued custom with us. We are pleased to learn we have been able to help you over the last few years and we hope to continue to do so. We hope you have a fabulous time away. Best Wishes Becky :)

Posted 6 years ago

“Very pleased with the efficient service and price.”

Helpful Report

Posted 6 years ago

Hi Stephen, Thanks for your review. We do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“I have been satisfied with my overall service from teletext over my previous bookings and customer service. However I have had one holiday cancelled on me last minute a year ago! But was satisfactory resolved finally.”

Helpful Report

Posted 6 years ago

Hi Ryan, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 6 years ago

“I was contacted immediately and good options offered. I was pleased to see that there was no hidden extras. The staff member really knew his stuff so booming was organised and swift! I will definitely use them again I had to knock one star off for the awful music being played when on hold .”

Helpful Report

Posted 6 years ago

Hey Annette, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 6 years ago

“Operator was really helpful getting us a good deal”

Helpful Report

Posted 6 years ago

Hey Stephen, Thank you for your kind comments. We hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“Excellent, wanted a week away with my eldest son, who is 20, it’s coming up for my 50th birthday, a special occasion. I want to make sure my son is not bored being away with his mum. He is going to try windsurfing lesson nearby to a Lagos which we booked online so easily. This suits us both, Aqualuz Suite Hotel ApartamentoBochum means we get the best of young and 50ish ( I mean being young &young of course).”

Helpful Report

Posted 6 years ago

Hi Julie, We are pleased to hear our agent was able to provide you the perfect holiday for your Sons 20th and husbands 50th :) We know you will have a great time. Best Wishes Becky :)

Posted 6 years ago

“Terrible terrible non human people. I’ve booked a holiday for me and my wife, it’s our honeymoon I’ve waited a year and they’ve scammed me. They told me hold luggage would be included and easy jet are saying no hold luggage included. They told me we would get a honey moon sweet With a sea view balcony room and the hotel have advised teletext have told them pool view standard room. I suffer from epilepsy I’m so stressed out every time I want to speak to a manager they just pass the parcel within their one team. I’ve just checked online after a colleague has confirmed that their name is teletext holiday limited and companies house has confirmed the company dissolved in 2015. Something needs to be done with these scammers !!!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 6 years ago

“Great service and help to boo the holiday for us and family”

Helpful Report

Posted 6 years ago

Hey Kelly, Thanks for your review :) We hope you have a smashing time away. Best Wishes Becky :)

Posted 6 years ago

“great and efficient service by norton :) many thanks”

Helpful Report

Posted 6 years ago

Hey Emma, Thanks for your kind comments which we will also pass to Norton. We hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“The information I received when phoning to book my holiday was clear and the person I spoke to was extremely helpful and patient as I couldn't always understand what she was saying. The service I received was excellent, if a little time consuming, but I felt confident that I had left my booking in safe hands. Would definitely recommend”

Helpful Report

Posted 6 years ago

Hey, We are pleased to learn our agent provided you with all the information required and we do hope you have a smashing time away. Best Wishes Becky :)

Posted 6 years ago

“Very quick process & cheaper than other holiday booking sites, would recommend.”

Helpful Report

Posted 6 years ago

Hey, Thank you for your lovely review. We are pleased our agent was able to find you the best possible deal and we know you will have a great time away. Best Wishes Becky :)

Posted 6 years ago

“verry kelpful and polite recomend fullstop 5 top markswilluse them again”

Helpful Report

Posted 6 years ago

Hey Sheila, Thank you so much for your kind comments. We hope you have an amazing holiday. Best Wishes Becky :)

Posted 6 years ago

“Got a really good deal from these guys. This is the 3rd time me and my family have used them. Cheaper then everyone else and very good service as well.”

Helpful Report

Posted 6 years ago

Hi Basharat, Thank you so much for your review and continued custom with us. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 6 years ago

“very helpful andinformative”

Helpful Report

Posted 6 years ago

Hi George, Thank you for your feedback. We hope you have a great holiday. Best Wishes Becky :)

Posted 6 years ago

“Very friendly service.”

Helpful Report

Posted 6 years ago

Hi Jonathan, Thank you very much for your feedback. We do hope you have a great holiday. Best Wishes Becky :)

Posted 6 years ago

“Very friendly and patient staff they could not help enough. Great price to”

Helpful Report

Posted 6 years ago

Hey Jonathan, We are really pleased you have been happy with the service received, We hope you have a brilliant time away. Best Wishes Becky :)

Posted 6 years ago

“Very helpful and making finding the perfect holiday so easy! Will definitely book through teletext again. Highly recommended!”

Helpful Report

Posted 6 years ago

Hey, Thank you very much for your feedback. We hope you have a wonderful time away. Best Wishes Becky :)

Posted 6 years ago

“Meh! Lots of back and forth, not an easy or quick process! Got there in the end.”

Helpful Report

Posted 6 years ago

Hey Karen, Thank you for your feedback. Please be assured this has been passed to the relevant managers for review and we do hope despite this you have a great holiday. Best Wishes Becky :)

Posted 6 years ago

Teletext Holidays is rated 2.3 based on 1,612 reviews