Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked holiday in January for departure in may 2020 paid £1180 deposit, holiday cancelled by airline also Teletex holidays in April, contacted both airlines who advised money returned to Teletex holidays, lost count of amount of calls/emails sent regarding refund!!!! Just called this morning and told another load of lies!!!!!! This company is beyond a joke. Was on the morning news about 4-5 months ago with people complaining regarding refund. I know there office is based in Uxbridge so maybe better to head down there for some answers.”

Helpful Report

Posted 4 years ago

“So we booked a holiday in May 2020 obviously it was cancelled due to covid. Teletext still haven't refunded us. But as we booked it on our credit card under something called section 75 the credit card have refunded us plus interest. If you have booked with a credit card. Use section 75. You will get a full refund. As for Teletext I will never ever use them again. Customer service is the worst. Money grabbers.”

Helpful Report

Posted 4 years ago

“I am getting the runaround trying to get my refund .when they do reply to your email ,they tell you to send your details to another email address.i have 8emails put down to a draft cos that email is not accepting them.ive been waiting since may,I've been cut off on the phone4 times and written 3 letters we are pensioners at our wits end with this horrible company.”

Helpful Report

Posted 4 years ago

“Having a nightmare trying to get my money back from holiday booked in October!!! Disgraceful having to wait this long for a refund!!”

Helpful Report

Posted 4 years ago

“Will take court action against this rip off company. Holiday cancelled due to the corona virus epidemic late September. Supposed to go 26th November. Told them I wanted a full refund. Jet 2 as given them flight money back instantly. Have just been offered vouchers for half the price of my original I have paid for. On 26th January. Taking no more stick of this rip off company. Hope everybody else who's been ripped off by these dose the same”

Helpful Report

Posted 4 years ago

“TT762472. Will not bore you with all the details. Jet2 refunded them, Sol Pelicanos refunded them but they have not refunded me. Total robbers. Never go with them again.”

Helpful Report

Posted 4 years ago

“Hi my name is mr Stephen herbert,on the 18/10/2020 i tried to book a holiday with you.all was going well.i paid a £100 deposit. The operator then asked me to hold on for a minute.after 5 mins he said im sorry but your hotel is fully bookedand would I like to book another hotel.i said no and I would like a refund as you cant give me what I want. He said refunds can take up to 5 days, its now 25/1/21WHERE IS MY REFUND PLEASE. Contact me”

Helpful Report

Posted 4 years ago

“Pat. I definitely give this scamming company zero stars.like most of the honest reviews here my holiday In may 2020 was cancelled due to corona and after dozens of hours on the phone being told lies each time by professional liars most of which I have recorded and numerous emails promising a refund by a certain date which doesn’t happen so eleven months later I WANT TO WARN you all don’t be stupid enough to ignore all the genuine facts they are SCAMMERS”

Helpful Report

Posted 4 years ago

“Worst company ever!! Booked holiday last year was cancelled April 20, offered voucher- no refund, booked another holiday to use the voucher (expiry Dec21), 3 days after booking decided to cancel, been sending messages ever since no reply, tried calling spent over 6hrs on the phone each time over several days ..disgusting!! I have still not heard from them, nearly a year later! Holiday is due in March 21 ..”

Helpful Report

Posted 4 years ago

“I have had many successful holidays with Teletext. I've been able to overlook the increase in price when you call up to book because of the made up "live price", as it still ends up cheaper than many other holiday companies. I've had 5 great holidays to Spain and one to Italy and I always swore I would never use another holiday company other than Teletext. But with how they have handled a refund of a holiday I was meant to have in April 2020 I am very very hesitant to use them again. When the going gets tough they not only haven't been reliable, they have lied and evaded me and countless others. I desperately need my money back. This is the last time they shall see money from me sadly.”

Helpful Report

Posted 4 years ago

“This company has horrible customer service been lied to for months regarding my refund it has now been 7 months! And still no refund. They keep telling me different time frames which were not met and no were in 2021. Will never book with teletext again!”

Helpful Report

Posted 4 years ago

“Worst company I have ever booked a holiday with! Holiday booked a year ago & cancelled in September 2020, was sent a credit note (which i didn't want) & was told to wait till 31st December & if unused I could claim a cash refund by email........ WELL after loads of emails sent & chatting on messenger I'M STILL WAITING! Was my 1st time booking with this company & now my last! Wrong what there doing! AVOID AVOID AVOID!”

Helpful Report

Posted 4 years ago

“Teletext are the worst organisation I've ever had the DISPLEASURE of doing business with. We've been owed £1080 for almost 7 months. We've been promised a cash payment, for the entirety of this time, yet all we've received are lies. Fake payment dates, fake e-mails and fake promises. Not to mention that the original prices described on the website rise by the time you're on the phone buying a package. They may be cheap, but don't let that win you over. If your holiday is cancelled you'll never see that money again, and instead, you'll be fobbed off with vouchers. They're rubbish at everything except creating loopholes and mazes to deny you any service. If you insist on booking with them, make sure you do it with a credit card as luckily ours have pulled through and stepped in to refund us. edit - Just noticed my last 1-star review of them received a reply from 'Richard' who assured me that I would receive a prompt reply from some make-believe department. I assume it's make-believe as I never received that reply.”

Helpful Report

Posted 4 years ago

“Warning!! These people are con-artist, you will lose your money! Do not go near this company!”

Helpful Report

Posted 4 years ago

“I agree with the below from Anonymous, I have also been waiting for a refund for a cancelled holiday 2.6.2020 countless e-mails, phone calls and false promises. STILL NO REFUND £3680 NOT A SMALL AMOUNT??? Would not touch with a barge pole. Zero customer service.”

Helpful Report

Posted 4 years ago

“I feel the 1 star rating is too high for this company. DO NOT BOOK WITH THEM!!!! Teletext are refusing to refund hundred's of customers package holidays that were unable to go ahead due to the pandemic. This is illegal, they must adhere to the Package Holiday Regulations 2018, in which it states if your package holiday cannot commence as planned, the provider must provide a full refund for any aspects of the trip that did not go ahead as planned, or a credit voucher if the customer is happy with this. Disgusting way to treat customers. I will never book with teletext holidays, and I will make sure every person I cross is aware of what this company is doing to their customers.”

Helpful Report

Posted 4 years ago

“Well what can I say, after countless calls, emails etc they are still refusing to pay back after nearly a year of false promises. I don't understand why its so hard to refund money this money? Surely its illegal what they're doing? Don't bother booking with this company, now or in the future. They cannot be forgiven for this atrocious customer service.”

Helpful Report

Posted 4 years ago

“TT786850 Absolute day light robbers... Held money since feb 2020.. Holiday cancelled 28.7.2020 Refund promised..28 days Refund promised...still waiting ..28 days Refund promised...by the 30.11.2020 Final date was 30.11.2020. Dec 2020 ....1 more week.. 28.12.2020...today...absolutely nothing received .. Wow .in-between all this we have had countless calls to them. Countless emails to them. When I say countless I mean countless as its been that many times. I have long covid.unable to work..my partner has lost her small mobile business.. We could have done with the Refund of nearly £2000. Very very dissatisfied with customer service, completely shocked a company this size would rip people off. Please be aware of this company..!!!!!”

Helpful Report

Posted 4 years ago

“terrible company still haven't refunded me from holiday for May 2020. Rubbish customer service line. Cannot get anywhere!”

Helpful Report

Posted 4 years ago

“TT782664. All this company do is lie to you, been waiting for flight refund since 2020 still had nothing even though Ryanair sent me an email sep 2020 saying they had refunded the amount to teletex holidays”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews