TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just perfect from ordering to receipt. Very efficient. And the motion lights are a real blessing in caring for my husband who is elderly and very ill. This review comes with a big "Thank You" and a strong recommendation.”

Helpful Report

Hi Brenda, Thank you for your lovely words! It's lovely to hear that our product is able to help you and your husband. We really appreciate the recommendation and wish you both all the best.

“Video tutorial very good. Order dealt with quickly and efficiently.”

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Hi there - thank you for taking the time to leave a review! We're glad you found the video set up guide useful. Have a lovely week!

“Very easy to use and accurate.”

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Hi Keith, Thanks for your great review! We're glad we could help. Have a great week!

“Very helpful and good service. Excellent products for the visually impaired.”

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Hi Douglas, Thank you for leaving us a 5 star review. We focus highly on our customer service and it's great that you find this to be the case. Have a lovely week :)

“Very easy to set up and my dad feel comfortable with it having dementia and he can use it easily it is very discreet”

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Hi Janette, Thank you for leaving us 5 stars and are happy that the product is working so well for you both. Have a great week.

“I ordered your dementia day clock for my mum and it was delivered super fast. Having had the standard dementia clock for just over 3 years, the ability to just have It is Wednesday night etc is great. She was getting confused with 10am and 10pm, so was thinking it was 2pm at 2am. She also lost the ability to understand a 24 hour clock format. This simple thing allows my mum to know it is night time, then she looks at her favourite old clock and between the two she works out if its bedtime or morning. That's 3 weeks of me not being called at 2am in the morning.... 😁 Mums sleeping pattern is much better and that's having an overall improvement on her wellbeing.”

Helpful Report

Hi Stanley, Thank you so much for leaving feedback. It's so great to hear that the dementia clock is having a positive impact on both yours and your mother's life! Wishing you both all the best.

“The tracker gives you peace of mind. It allows the person you care for the freedom to go out,and takes the worry away. I”

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Hi Loretta, Many thanks for your review. We're happy that the device gives your that peace of mind and independence for your loved one! Have a lovely week.

“Prompt response and excellent service.”

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Hi Donald, Thanks for you lovely review. We're happy that you found our service excellent and we strive to keep it this way! Have a great week!

“Excellent device which really helps me look after my 85 year old Mother with vascular dementia. She really likes going out several times a day and wandering around - luckily this tracker attaches to her keys and lets me monitor her movements and find her if there is any difficulty… It’s already saved her a couple of times in the first week of using it and I highly recommend it for anyone with the same situation.”

Helpful Report

Hi Steven Thank you so much for your wonderful review! We're thrilled to hear that our device has been such a valuable tool in helping you care for your mother. It's lovely to know that it has already made a difference in her safety and well-being. Your recommendation means a lot to us, and we'll try our best to support you with your tracker, if needed. If you ever have any questions or need further assistance, please don't hesitate to reach out. Have a great day.

“Fast delivery and good quality product. I will definitely use this company again and can recommend it highly.”

Helpful Report

Hi Thank you for your positive feedback! We're pleased to hear that your delivery was prompt and efficient, and found our product to be of good quality. We truly appreciate your recommendation. If you ever have any more needs or questions, feel free to reach out. Enjoy the rest of your week!

“Outstanding customer service and satisfaction, The other day I found myself worried that my mothers tracker had a problem after not picking up on a sate-a-light. Thank goodness we bought our tracker from Techsilver and not another email only communication company, (we have all been there) I phoned the help line & straight through to Aaron, a caring member of the back up customer service team to talk to. He immediately took over the tracker to check the system making sure everything was working and safe.He said they can sort it out from their end and to wait for instructions from him, with in the hour. I had a phone call and email with written instructions, as a customer looking after Alzheimer's/dementia is stressful enough, but the support of tech silver technical support team is invaluable. Thank you for be there. This company go above and beyond the normal expectations with customer service and satisfaction. I can not speak highly enough of this company, personal service & a Company with old fashioned standards & values in a modern day tech world we live in. Nobody likes problems or something that's not functioning correctly, but keep calm, talk nicely to Techsilver they will do all they can do in their remit to help you. As I have said to talk to someone human on the phone, sorts problems quicker than 10 emails. Generally its operator error but this time it wasn't. So thank you Aaron for sorting things so quickly your end.”

Helpful Report

Good Afternoon. Wow, thank you for leaving such a wonderful review! It's really appreciated! We'll pass on this feedback to Aaron, as I'm sure he'll be really grateful for your kind words. TechSilver try our best to solve issues as quickly as possible as we understand that devices like this are important for the user's wellbeing. We try to go above and beyond when we can. Once again, many thanks for taking time out of your day to do this and have a great week!

“TechSilver service was excellent. They done everything they promised and the quality of goods was excellent.”

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Hi Alexandria, Thanks so much for leaving us 5 stars! We work hard to ensure our customer service is top notch and it's great for this to be recognised! Have a lovely week.

“Promot reliable and efficient service”

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Hi there, Thanks so much for your 5 star rating :) We work hard to ensure our customer service team provide exceptional service and we're glad you think so too. Have a fabulous week!

“The latest tracker with much increased battery life is a great improvement”

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Hi Ruth, Many thanks for your lovely feedback :) We're happy that you're getting on well with our waterproof GPS tracker. Please don't hesitate to contact us if we can help with anything else!

“It has brought peace of mind! My wife enjoys several short walks a day and since wearing the pendant I can easily track her and have no worries of losing track of her.It's a boon!! Many thanks”

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Hi Charles, Thanks so much for leaving us 5 stars! We're so glad that the GPS pendant is working well for you and your wife :) Have a great week!

“Very helpful staff. Prompt response to any queries and follow up to make sure all ok and happy.”

Helpful Report

Hi Janet, Thanks so much for leaving us 5 stars! Our customer service team work hard to ensure our customers are happy and we're grateful that this was the case. Have a lovely weekend.

“customer service was first class from Christina, Aaron and Jack. This was from the initial order through to all the queries I have had. The Tracker looks really good and will cover all our needs to be able to see where our mum is at any time and give us piece of mind”

Helpful Report

Hi Mike, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our customer service team provided you with first-class assistance from the start to address all your queries. Knowing we've met your expectations in service is truly rewarding. It's also great to hear that the tracker meets your needs and gives you peace of mind regarding your mum's location. If there's anything more we can do or if you have further questions down the road, feel free to reach out. We're here for you!

“I originally ordered the GPS keyring tracker which I found to be compact, simple to use and the set-up was easy by following the set-up video. However, my husband has Alzheimer’s, and in my circumstances the 60 seconds update was the most suitable but it meant that the tracker had to be charged up every night. I was advised by Aaron at Techsilver that the Waterproof GPS tracker might be more suitable as it has a longer battery life. I returned the original tracker and ordered the Waterproof Tracker. This tracker is equally easy to use and set up. It is slightly bigger but still not cumbersome and the battery life is much better – worth the extra cost. Throughout all of this I found the customer service to be excellent – quick responses to emails and very patient.”

Helpful Report

Hi Karen, Thanks so much for leaving us a 5* review! We're glad that we were able to find the right solution for your needs and that you are getting on well with the waterproof tracker. Thank you also for highlighting our great customer service team! We strive to provide the best level of customer care and work hard to achieve this. Have a lovely weekend!

“My mom is 87 and suffers from dementia/Alzheimer’s. She is still living in her own home with security measures we have added for her. She has a monitor on the front door & the wonderful Grandpad. The Grandpad has actually saved moms life twice as she went wandering during the night. The door alarm went off, we immediately rang her Grandpad and when she wasn’t there dashed to her house to find her outside in the cold. She no longer answers her landline so not only speaking to her but the ability for her to speak & see us is just fantastic. Grandpad staff are also amazing, so helpful, caring, just wonderful people. Thanks all, we couldn’t manage you & mom definitely couldn’t.”

Helpful Report

Hi Susan, Thank you so much for your glowing review. It's so heart-warming to hear how much of an impact the Grandpad has had on your and mom's life and a key example of why we do what we do in the first place! We're so grateful you also highlighted our fantastic customer service team! We work hard to ensure that our standards are high to help provide you with the best possible service. We wish you and your mom all the best in the future :)

“A flawless service from the start...For anyone who is not tech savvy, the advisors make the instructions as simple as ABC....we would highly recommend!!5*”

Helpful Report

Hi there, Thank you for leaving us 5 stars. We pride ourselves on our high level of customer service and are glad that they were able to help you get going with your device! Have a great weekend.

TechSilver is rated 4.8 based on 1,200 reviews