Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.85

4.9 Rating 2,060 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.9

Based on 2,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.”

Helpful Report

Posted 1 year ago

Please note that we do not state on our website that items are dispatched within 24 hours. In fact, our website clearly states "Usually dispatched in 2 to 4 days" for the specific product ordered by you. Nevertheless, your order was received on 9 January and actually dispatched on 10 January. Since your order was delivered on 11 January and you contacted us on 31 January to request a returns reference, we were unable to accept the return.

Posted 1 year ago

“well priced and delivered promptly.”

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Posted 1 year ago

“Order processed quickly delivery was on time great service. Looks a gd quality product”

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Posted 1 year ago

“Found a tap, paid for it, arrived shortly afterwards. No problems. Simples.”

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Posted 1 year ago

“Right bits on time”

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Posted 1 year ago

“Great price with a very prompt free dispatch”

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Posted 1 year ago

“Excellent and speedy service/delivery”

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Posted 1 year ago

“Excellent service i will use again”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Good service, keeping me informed and a fair price.”

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Posted 1 year ago

“Good price and fast, free delivery. All good.”

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Posted 1 year ago

“Great price, no problems, thank you.”

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Posted 1 year ago

“Excellent delivery times and customer service”

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Posted 1 year ago

“Taps were the best price I could find online, and sent really quickly. Great service - thank you!”

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Posted 1 year ago

“Excellent price for bath, very speedy delivery. Easy to negotiate the site to be able to choose the one I wanted.”

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Posted 1 year ago

“Order received promptly”

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Posted 1 year ago

“Items delivered as stated arrived well packaged by a friendly driver who put them in the garage for me . Haven't fitted them yet ,but everything looks fine .Would use Taps Empire again .”

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Posted 1 year ago

“Délibéré on time. Ordering online was easy”

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Posted 1 year ago

“Excellent service from secure online ordering, to speedy delivery using reliable couriers, to careful packaging. Full marks”

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Posted 1 year ago

“Bought their Clearwater Emporia kitchen mixer tap to replace an aging Franke product. Needed a very specific format and the Clearwater tap fitted the bill very well. Taps Empire processed the order very efficiently and the tap arrived on time and in good order. The tap itself is of excellent quality. All metal parts including the pull-out spout. The only plastic component is the backing plate fitted under the tap and holding it firmly in place but it appears to be made of durable material and will avoid problems of corrosion suffered with taps using a mild steel plate to do the same job. It is now fitted and performing well. Didn't bothered to fit the heavy weight to the flexible hose which connects the pull-out hose as the return action is pretty smooth. H Bendell.”

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Posted 1 year ago

Taps Empire is rated 4.9 based on 2,060 reviews