“I am sticking with this because my vetinary nurses have said how good this food is, but my dog is barely losing any weight and I am having to reduce the amount I feel her myself”
Hi Teresa,
Thank you for taking the time to leave a review.
I'm sorry to hear that your dog hasn't lost any weight since starting with us. We base your dog's feeding plan on the information you give us during sign-up, so we wouldn't expect to see this at all.
I've sent you an email now to gather a few more details so that we can get your dog back on track!
I look forward to hearing from you.
Matthew from tails.com
“Dried food went down well but wet food even gravy did not. I persevered as treats & dried food were so good but last order arrived with some of it lost in transit as box was open & damaged.”
Thank you for taking the time to leave a review Shona,
I'm really sorry to hear that your latest delivery arrived damaged and with items missing - that's not the service we expect at all from our couriers and I'll be raising this with them immediately.
I've sent you an email now to help get this resolved and I hope to hear from you soon.
Matthew from tails.com
“Have been a tails customer for a long time now. It was great and the dog loves the food, however, recently I’ve had some issues with delivery and the prices keep going up so I’m now over £70 a month which is very expensive. We used to get a free gift sometimes with our order but that never happens anymore either, I think this would be a great idea for a long running customer!”
I'm sorry to hear that you're finding your dog's food a little too expensive at the moment, we'd be more than happy to take a closer look into this for you to see if there's anything we can do to help.
I've popped you an email so that we can take a look for you.
I hope to hear back from you soon.
Samantha at tails.com
“Food is ok, bit monotonous, even with the varieties. There is too much overpriced Kibble in the deal and you cannot lower size it or skip the kibble (I suspect this is where their huge mark up comes from so they protect it). It's well packaged and delivered ok though.”
Thank you for taking the time to leave this review Dave.
We base your dogs' recipe and feeding plan on their individual profile details including favourite flavours and excluded ingredients. We always want your dogs food to be affordable for you, so that you can continue to enjoy our service for many years to come.
Serving up the highest quality dog food is as important to us as it is to you and your dog. We’re always checking for freshness and taste, making sure each blend meets our high-quality standards. Because better ingredients mean tastier food – and happier dogs.
Our kibble is the tailored, complete part of the feeding plan for your dog. So we're unable to skip this when it comes to your orders.
Our vets and nutritionists choose each ingredient for the specific nutrients it provides – so your dog gets the right balance of protein, fats, carbohydrates, vitamins and minerals they need.
Our in-house Nutrition Team would be more than happy to look over your dog's feeding plan for you as we'd love to find a recipe that meets your dog's needs and has a flavour they'll love.
I'd love to see if there's anything more we can do to help you Dave. If you could drop us an email to: hello@tails.com we can take a closer look.
Many thanks,
Megan from tails.com
“I find tails.com is good, though a wee bit expensive. Delivery is on time always. The down side is it does not provide just wet food. I've had 3 orders. My dog is such a fussy eater and does not always eat the recommended amount so have lots left over.”
We're sorry to hear your dog's food isn't lasting quite as it should, Jay. The food we send out should be lasting 31 days so if it's lasting longer than expected, we're really like to have a look into this for you. We can look at reducing the amount of dry food we send out to match how much your dog is actually eating - this should prevent you from having such a backlog of dry food each month.
We'd also be more than happy to take a look at your dog's recipe and feeding plan to see if we can bring down the monthly cost of your deliveries. Either drop us an email (hello@tails.com) or Facebook message so we can see what we can do.
Esme from tails.com
“Our NSDTR has a delicate tum and recurring Pancreatitus. Our vet recommended Royal Canin Hypoallergenic dry diet. The food was quite bland with few recognisable ingredients and after 18 months our hound developed some issues with it and had put on weight. We happened on Tails and asked if they had a ‘hypoallergenic’ food? They recommended a formula for our boy which he is mad for! Poops are solid 😁 and he’s lost 4kg and is in really lovely condition as confirmed by our vet on last visit (he checked the ‘natural’ ingredients and mix and said the Tails was fine). Elvis also loves the chicken treats.”
“Wellington loves his food, we had an issue with his flatulence but since stopping all the wet food that contains fish this is much better however he still has dry flaky skin which is why I gave it 3stars”
“The service and food is brilliant, no problem with changing deliveries to suit my furr baby needs. My boy is always healthy and not stinky on this food, so meets his needs well.
The only one thing is it comes in a plastic bag, non recyclable as far as i can see.. so it would be good if Tails looked into a more eco-friendly packaging or a refill system”
“Food good but delivery terrible for 2 months delivered a day earlier than expected and just left on the door step not even a ring or knock on the door to easy for some lowlife to pinch.”
Hi Brian,
I'm glad to hear your dog likes our food but I'm so sorry to hear you've had some issues with your deliveries arriving earlier than planned.
We work really closely with our couriers to make sure these go as smoothly as possible so it's disappointing to hear this hasn't been the case for you.
I've sent you a message to get some details so I can take a further look into this for you.
Kirstie from tails.com
“The food was amazing for my dog! She loved it, it sorted all her digestion problems out. The only problems were that it was never on time and way over priced for what you get in a bag.”
“Overall, I am fairly satisfied. My *** rating reflects a couple of concerns regarding the dry food. Lucy really liked the first delivery, but is not so keen on the second. I noticed the second delivery looked quite different to the first and there is less variety in the mix. My second concern is the size of the bag. Based on the recommended quantity for Lucy, which is 150g per meal, a bag is going to last much longer than a month.”
“You are always ahead of time asking if the scheduled delivery of his food. This may seem trivial but with his condition EPI it is vital that his diet is constant and it is one less thing to worry about.”
I'd really like to help you with this Dave.
We know how important it is to be able to rely on your deliveries, especially with a diet tailored to your dog's health condition. You've got full control over your deliveries and can manage them all from your online Dashboard too.
I've sent you an email now to see if there's anything you need a hand with.
Becky from tails.com
Sorry to hear that Millie isn't enjoying her wet food Ellen. I'm really glad that she's loving her unique dry recipe though.
We've got a range of 15 wet food recipes, so if you think she might prefer something different you can update her selection from your tails.com account, or remove the wet food from your ongoing orders.
If you need a hand at all, we're always here to help. You can get in touch with us on Facebook or by email (hello@tails.com).
Graihagh from tails.com
“My dog loves the food it’s great as she has allergies to everything. The only problem is the price I find it expensive as I’ve 2 other dogs to buy for as well. I believe you should have offers on for people who are regularly ordering. Customer service has been great sorting out issues.”
Hi Stephen,
Thanks for taking the time to leave us a review.
I'm sorry to hear that you've had some trouble with your deliveries. Delivery is such a huge part of what we offer and we always want this to be easy and reliable. I'd love to find out a bit more about what happened so I can help.
We do offer DPD as an alternative to our free deliveries with Yodel in most parts of the UK, so if you'd prefer to use them it's an easy switch.
I've sent you an email now and hope to hear from you soon.
Kind regards,
Graihagh from tails.com
“Positives.
No problems with payments.
Always arrives on time.
Packed well.
Dog loves the taste.
Negatives.
Dog has lost over a kilo since starting.
She itches ALL the time despite it supposed to be specially for her.
You can NEVER get anyone to speak to or call you back.
I have never received any of the "free" items.
All in all, save your money.
I'll probably receive my first ever correspondence from Tails after this review.”
Hi,
Thank you for taking the time to leave us a review.
I'm pleased that some things are working well for you, and that your dog is loving their tails.com food. However it's really disappointing to hear that not everything has been going so well, and I hope I can make things right for you and your dog.
I've emailed you now to find out a bit more about your dog. Our in-house Nutrition Team can take a look at their feeding plan and unique recipe to help get them back on track. Looking forward to hearing back from you, and finding out a bit more about the problems you've had getting in touch with us too so we can get that fixed.
Kind regards,
Graihagh from tails.com
