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Tails.com Reviews

4.6 Rating 1,364 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

4.6

Based on 1,364 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0203 322 4448

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Tails.com 1 star review on 6th October 2021

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Tails.com 5 star review on 21st July 2020

81

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a tails customer for a long time now. It was great and the dog loves the food, however, recently I’ve had some issues with delivery and the prices keep going up so I’m now over £70 a month which is very expensive. We used to get a free gift sometimes with our order but that never happens anymore either, I think this would be a great idea for a long running customer!”

Posted 2 years ago

I'm sorry to hear that you're finding your dog's food a little too expensive at the moment, we'd be more than happy to take a closer look into this for you to see if there's anything we can do to help. I've popped you an email so that we can take a look for you. I hope to hear back from you soon. Samantha at tails.com

Posted 2 years ago

“Food is ok, bit monotonous, even with the varieties. There is too much overpriced Kibble in the deal and you cannot lower size it or skip the kibble (I suspect this is where their huge mark up comes from so they protect it). It's well packaged and delivered ok though.”

Posted 2 years ago

Thank you for taking the time to leave this review Dave. We base your dogs' recipe and feeding plan on their individual profile details including favourite flavours and excluded ingredients. We always want your dogs food to be affordable for you, so that you can continue to enjoy our service for many years to come. Serving up the highest quality dog food is as important to us as it is to you and your dog. We’re always checking for freshness and taste, making sure each blend meets our high-quality standards. Because better ingredients mean tastier food – and happier dogs. Our kibble is the tailored, complete part of the feeding plan for your dog. So we're unable to skip this when it comes to your orders. Our vets and nutritionists choose each ingredient for the specific nutrients it provides – so your dog gets the right balance of protein, fats, carbohydrates, vitamins and minerals they need. Our in-house Nutrition Team would be more than happy to look over your dog's feeding plan for you as we'd love to find a recipe that meets your dog's needs and has a flavour they'll love. I'd love to see if there's anything more we can do to help you Dave. If you could drop us an email to: hello@tails.com we can take a closer look. Many thanks, Megan from tails.com

Posted 2 years ago

“I like the way you can tailor the food to your dogs needs. Orders can be adapted to suit. Competitive price.”

Posted 2 years ago

“I find tails.com is good, though a wee bit expensive. Delivery is on time always. The down side is it does not provide just wet food. I've had 3 orders. My dog is such a fussy eater and does not always eat the recommended amount so have lots left over.”

Posted 2 years ago

We're sorry to hear your dog's food isn't lasting quite as it should, Jay. The food we send out should be lasting 31 days so if it's lasting longer than expected, we're really like to have a look into this for you. We can look at reducing the amount of dry food we send out to match how much your dog is actually eating - this should prevent you from having such a backlog of dry food each month. We'd also be more than happy to take a look at your dog's recipe and feeding plan to see if we can bring down the monthly cost of your deliveries. Either drop us an email (hello@tails.com) or Facebook message so we can see what we can do. Esme from tails.com

Posted 2 years ago

“Our NSDTR has a delicate tum and recurring Pancreatitus. Our vet recommended Royal Canin Hypoallergenic dry diet. The food was quite bland with few recognisable ingredients and after 18 months our hound developed some issues with it and had put on weight. We happened on Tails and asked if they had a ‘hypoallergenic’ food? They recommended a formula for our boy which he is mad for! Poops are solid 😁 and he’s lost 4kg and is in really lovely condition as confirmed by our vet on last visit (he checked the ‘natural’ ingredients and mix and said the Tails was fine). Elvis also loves the chicken treats.”

Posted 2 years ago

“Wellington loves his food, we had an issue with his flatulence but since stopping all the wet food that contains fish this is much better however he still has dry flaky skin which is why I gave it 3stars”

Posted 3 years ago

“The service and food is brilliant, no problem with changing deliveries to suit my furr baby needs. My boy is always healthy and not stinky on this food, so meets his needs well. The only one thing is it comes in a plastic bag, non recyclable as far as i can see.. so it would be good if Tails looked into a more eco-friendly packaging or a refill system”

Posted 3 years ago

“The Service is good and my dog likes the food however, I noticed she lost condition on it and I will be changing back to what I had her on before.”

Posted 3 years ago

“Food good but delivery terrible for 2 months delivered a day earlier than expected and just left on the door step not even a ring or knock on the door to easy for some lowlife to pinch.”

Posted 3 years ago

Hi Brian, I'm glad to hear your dog likes our food but I'm so sorry to hear you've had some issues with your deliveries arriving earlier than planned. We work really closely with our couriers to make sure these go as smoothly as possible so it's disappointing to hear this hasn't been the case for you. I've sent you a message to get some details so I can take a further look into this for you. Kirstie from tails.com

Posted 3 years ago

“Waiting 2 weeks on delivery!!”

Posted 3 years ago

“The food was amazing for my dog! She loved it, it sorted all her digestion problems out. The only problems were that it was never on time and way over priced for what you get in a bag.”

Posted 3 years ago

“Overall, I am fairly satisfied. My *** rating reflects a couple of concerns regarding the dry food. Lucy really liked the first delivery, but is not so keen on the second. I noticed the second delivery looked quite different to the first and there is less variety in the mix. My second concern is the size of the bag. Based on the recommended quantity for Lucy, which is 150g per meal, a bag is going to last much longer than a month.”

Posted 3 years ago

“You are always ahead of time asking if the scheduled delivery of his food. This may seem trivial but with his condition EPI it is vital that his diet is constant and it is one less thing to worry about.”

Posted 3 years ago

I'd really like to help you with this Dave. We know how important it is to be able to rely on your deliveries, especially with a diet tailored to your dog's health condition. You've got full control over your deliveries and can manage them all from your online Dashboard too. I've sent you an email now to see if there's anything you need a hand with. Becky from tails.com

Posted 3 years ago

“Millie.loves the gravy doesn't touch the pate”

Posted 3 years ago

“Hi millie eats dry food no problem but isn't keen on the paste food”

Posted 3 years ago

Sorry to hear that Millie isn't enjoying her wet food Ellen. I'm really glad that she's loving her unique dry recipe though. We've got a range of 15 wet food recipes, so if you think she might prefer something different you can update her selection from your tails.com account, or remove the wet food from your ongoing orders. If you need a hand at all, we're always here to help. You can get in touch with us on Facebook or by email (hello@tails.com). Graihagh from tails.com

Posted 3 years ago

“My dog loves the food it’s great as she has allergies to everything. The only problem is the price I find it expensive as I’ve 2 other dogs to buy for as well. I believe you should have offers on for people who are regularly ordering. Customer service has been great sorting out issues.”

Posted 3 years ago

“Tails is great choice of delivery company is terrible tho”

Posted 3 years ago

Hi Stephen, Thanks for taking the time to leave us a review. I'm sorry to hear that you've had some trouble with your deliveries. Delivery is such a huge part of what we offer and we always want this to be easy and reliable. I'd love to find out a bit more about what happened so I can help. We do offer DPD as an alternative to our free deliveries with Yodel in most parts of the UK, so if you'd prefer to use them it's an easy switch. I've sent you an email now and hope to hear from you soon. Kind regards, Graihagh from tails.com

Posted 3 years ago

“Positives. No problems with payments. Always arrives on time. Packed well. Dog loves the taste. Negatives. Dog has lost over a kilo since starting. She itches ALL the time despite it supposed to be specially for her. You can NEVER get anyone to speak to or call you back. I have never received any of the "free" items. All in all, save your money. I'll probably receive my first ever correspondence from Tails after this review.”

Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. I'm pleased that some things are working well for you, and that your dog is loving their tails.com food. However it's really disappointing to hear that not everything has been going so well, and I hope I can make things right for you and your dog. I've emailed you now to find out a bit more about your dog. Our in-house Nutrition Team can take a look at their feeding plan and unique recipe to help get them back on track. Looking forward to hearing back from you, and finding out a bit more about the problems you've had getting in touch with us too so we can get that fixed. Kind regards, Graihagh from tails.com

Posted 4 years ago

“The food seems fine, and the dog eats it. Only issue is "over delivery", Tails send more food each month than I use, and I stick to their feeding guidelines, so I end up with "spare" bags stored in the pantry. They should send less food in the bag (and therefore charge me less!), but seem obsessed with the mantra of a standard bag size”

Posted 4 years ago

Hi Andy, Thank you for taking the time to share your feedback. We wouldn't want you overstocked on kibble, so I'd love to help with this. We can certainly reduce the amount of food we send you each month. I've sent you an email now so we can get everything sorted. Kind regards, Graihagh from tails.com

Posted 4 years ago

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Tails.com is rated 4.6 based on 1,364 reviews