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SwitchboardFREE Reviews

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

4.9

Based on 1,064 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 5* is for customer service from Toby, not for the phone app itself. I called up on the Saturday evening not expecting anyone to answer, but to my surprise I got put through to reception. The lady tried to help as much as she could and assured me as soon as the team are back in on Monday I will receive a call. First thing Monday morning I received a call from Toby who listened, advised and most importantly, helped. He looked down all routes as to why my app wasn't working, replied to my emails instantly and always returned my calls. Nothing was too much of an issue. In regards to the phone app, it wouldn't let me make outbound calls, so I had to go 4 days without it working which isn't ideal and also more money was taken from my account than agreed. But as mentioned, Toby was able to sort it all out and refund me the payments.”

Posted 2 years ago

“Fab team, fab app!”

Posted 2 years ago

“Excellent service”

Posted 2 years ago

“Very straight forward and easy to use. The customer support team are very quick to solve any issues. Thank you!”

Posted 2 years ago

“Value for money”

Posted 2 years ago

“Very good service”

Posted 2 years ago

“Having had the service in place for a few months now and knowing that the number of calls we would receive would be small, i was always a little concerned that we might get lost in the ether. How wrong can you be. Brilliant service and worth every penny”

Posted 2 years ago

“I had a couple of questions that I couldn’t resolve, rang and spoke to Hannah on the support desk. She spent time to understand my problem and then resolve it for me. Fantastic support and service, thank you.”

Posted 2 years ago

“Toby was excellent in supporting me with all my queries, he was very patient and kept his word above all Toby is professional and friendly”

Posted 2 years ago

“Hannah was a great help with prompt responses from the moment I had sent an enquiry regarding a service I didn't even think we'd be able to get with SwitchboardFREE! From the first response we were set up with the required capabilities and Hannah even helped with further queries, again all within a quick turnaround! Cannot be any more satisfied!”

Posted 2 years ago

“A really great product which helps the humble phone order....still the place most of my business comes from :)”

Posted 2 years ago

“Hannah has been an absolute pleasure in dealing with. Efficient, prompt and professional service.”

Posted 2 years ago

“Very good service, helpful and friendly staff.”

Posted 2 years ago

“Brilliant product and brilliant service from Zoe. :D”

Posted 2 years ago

“Such friendly and helpful service from beginning to end. Nothing was too much trouble - thank you Hannah!”

Posted 2 years ago

“The guys at SwitchboardFREE have been excellent in providing the telecoms I need for my business, right from my start up phase to now. Special thanks to Hannah for your assistance and knowledge.”

Posted 2 years ago

“We use SwitchboardFREE for our company communications, spoke with Toby today about VoIP handsets.He was really helpful. Thanks”

Posted 2 years ago

“10/10 service”

Posted 2 years ago

“Super easy to use, no hard sell really great for our business!”

Posted 2 years ago

“amazing after sales service”

Posted 2 years ago

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SwitchboardFREE is rated 4.9 based on 1,064 reviews