SwitchboardFREE Reviews

4.91 Rating 977 Reviews
99 %
of reviewers recommend SwitchboardFREE
Merchant Metrics
Shipping & Delivery
On-time Delivery
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.76 out of 5
Read SwitchboardFREE Reviews
Anonymous  // 01/01/2019
Well this is a rather mixed review. The customer service is very good, the physical handsets are not bad but limited to just one choice of desk phone and one type of cordless. One very major and serious problem for this technology, if your in a burning building and go to dial 999 you shockingly won't get connected. The VPS technology has a work around but this doesn't seem like the urgent priority that it should be, perhaps until someone finds themselves in this situation. I am surprised its even legal tbh and screams legal challenge in the near future, god forbid something happens. Another problem is the phone app is far from ideal, the technology on screen is very limited and the design of the screen is not very sharp, also I don't like the fact that you can click "log out" so very easily, this should be hidden a bit more so that you can't accidentally lock a handset out of the network and not even realise you've done so. But on the plus side, the staff are very helpful, the technology is very clever and the pricing not too bad.
Posted 1 month ago
Customer service is excellent The phone app and call quality is awful
Posted 4 months ago
good service, but its kinda miss and hit.
Posted 8 months ago
Great customer service from Hannah Ball - very helpful
Posted 9 months ago
Staff were all amazing! (Zoe & Katie) are a real credit to your business - smart, switched-on & great listeners. However the system needs work - I came from an industry that is worlds away from Switchboard Free but these days when you buy an app you expect it to work out the box. Not then having to set-up desktop versions for tablets & older phones. The UI in my opinion needs work especially if I was an older customer I'd find it very confusing. Please state up front that the system doesn't work with iPhone 6 and below - it would have saved me weeks of calls with your team. Great, great team & service - disappointing product & ended up having to get refunded.
Posted 10 months ago
Very helpful and friendly support apart ! Payment Processor Worldpay Futurepay should be replaced with a more international and smooth payment processing and at least more alternative methods like Paypal ,Stripe or Bitcoins altogether would be very welcome !
Posted 1 year ago
The service by Switchboard free has been beneficial to our new business. It has allowed me to receive calls on the go whilst just carrying my personal mobile phone. I love that If I miss the call it will get diverted to other phones that we set up as secondary cal receivers.
Posted 1 year ago
Product works ok but expensive.
Posted 1 year ago
Hi it’s a good product it’s just two costly
Posted 1 year ago
SwitchboardFREE was easy to set up, does a good job, does what it says on the tin.
Posted 2 years ago
Hi Ann, Thank you for the positive review. Kind regards, Chloé Customer Support Manager
Posted 2 years ago
SwitchboardFREE is rated 4.91 based on 977 reviews