“These guys are all really helpful, within just a few mins of them helping, I was all set up with my new number - basically most of the time when you're dealing with busy offices, you get rude robots on the other end of the phone who show that they don't care with their tone. Hannah B went out of her way and was super helpful.
I forgot the name of the other person who helped me there but there is also another Hannah in the office so let's just say it was her!
Really liked them! Nice guys, great service. Defo worth using them coz support is key when paying for a service, it's not a proper service without the support!”
“The 5* is for customer service from Toby, not for the phone app itself.
I called up on the Saturday evening not expecting anyone to answer, but to my surprise I got put through to reception. The lady tried to help as much as she could and assured me as soon as the team are back in on Monday I will receive a call.
First thing Monday morning I received a call from Toby who listened, advised and most importantly, helped. He looked down all routes as to why my app wasn't working, replied to my emails instantly and always returned my calls. Nothing was too much of an issue.
In regards to the phone app, it wouldn't let me make outbound calls, so I had to go 4 days without it working which isn't ideal and also more money was taken from my account than agreed.
But as mentioned, Toby was able to sort it all out and refund me the payments.”
“Having had the service in place for a few months now and knowing that the number of calls we would receive would be small, i was always a little concerned that we might get lost in the ether. How wrong can you be. Brilliant service and worth every penny”
“I had a couple of questions that I couldn’t resolve, rang and spoke to Hannah on the support desk. She spent time to understand my problem and then resolve it for me. Fantastic support and service, thank you.”
“Hannah was a great help with prompt responses from the moment I had sent an enquiry regarding a service I didn't even think we'd be able to get with SwitchboardFREE!
From the first response we were set up with the required capabilities and Hannah even helped with further queries, again all within a quick turnaround!
Cannot be any more satisfied!”