SwitchboardFREE Reviews

Name: SwitchboardFREE
Rating: 4.90

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

Metrics

4.9

Based on 1,064 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well...surprisingly, I was told it would cost £12.95 or for 400 minutes of call redirection. Then you added £5 on for the number. So thats an agreed £17.95 this month. I was shocked then when my bank sent another alert taking £24 out of my bank for redirection money when I didn't request it or authorise it. THEN, when paying for the £17.95 they took £19.80, ramping it up some more. What I thought would be a great product is now causing a lot of tension. Very sneaky way of getting more money once you have the card details, which I've had to stop. THEN... I test my number and you take 20p off the credit (£24 which when it appeared, they had took £3 making it £20.80) confused? I am. BUT low and behold, I listened to the message for 10 seconds and they took 40 minutes YES 40 MINUTES off my FREE minutes!!! It wasn't even redirected....so how do you think I'm enjoying this product so far?”

Helpful Report

Posted 3 years ago

“Extremely poor no assistance available at a weekend when we have a major issue to our business...”

Helpful Report

Posted 3 years ago

“Try to overcharge customers, then disable your account when you pay”

Helpful Report

Posted 3 years ago

“It was all going so well- people answering the phone and good help. But wait till after 6pm on a Friday and you can not get anybody. Have emailed support, called and left a message and nobody has got back. My problem- all incoming calls cut off after about 30-40 seconds no matter which way the incoming call comes from. There is no number or contact details for out of hours support- if there is they have hidden it well on their site.”

Helpful Report

Posted 3 years ago

SwitchboardFREE is rated 4.9 based on 1,064 reviews