SwitchboardFREE Reviews

4.9 Rating 1,056 Reviews
98 %
of reviewers recommend SwitchboardFREE
4.9
Based on 1,056 reviews
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read SwitchboardFREE Reviews
Anonymous
Anonymous  // 01/01/2019
Well...surprisingly, I was told it would cost £12.95 or for 400 minutes of call redirection. Then you added £5 on for the number. So thats an agreed £17.95 this month. I was shocked then when my bank sent another alert taking £24 out of my bank for redirection money when I didn't request it or authorise it. THEN, when paying for the £17.95 they took £19.80, ramping it up some more. What I thought would be a great product is now causing a lot of tension. Very sneaky way of getting more money once you have the card details, which I've had to stop. THEN... I test my number and you take 20p off the credit (£24 which when it appeared, they had took £3 making it £20.80) confused? I am. BUT low and behold, I listened to the message for 10 seconds and they took 40 minutes YES 40 MINUTES off my FREE minutes!!! It wasn't even redirected....so how do you think I'm enjoying this product so far?
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Posted 1 year ago
Extremely poor no assistance available at a weekend when we have a major issue to our business...
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Posted 1 year ago
Try to overcharge customers, then disable your account when you pay
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Posted 1 year ago
It was all going so well- people answering the phone and good help. But wait till after 6pm on a Friday and you can not get anybody. Have emailed support, called and left a message and nobody has got back. My problem- all incoming calls cut off after about 30-40 seconds no matter which way the incoming call comes from. There is no number or contact details for out of hours support- if there is they have hidden it well on their site.
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Posted 1 year ago
SwitchboardFREE is rated 4.90 based on 1,056 reviews