Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.75

4.8 Rating 802 Reviews

94 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.8

Based on 802 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

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Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected a brand new Bailey Porto caravan and found the dispatch team to be helpful and knowledgeable, some minor issues were quickly resolved, however an other fault was only noticed when I got the caravan home, a few emails later this is now in the process of getting rectified, Good after sales and customer experience.”

Helpful Report

(Swindon) - Posted 6 years ago

Good afternoon Mr Luckman, Thank you for your email. Whilst the damage to your caravan is unfortunate I’m afraid Swindon Caravans cannot accept liability for this. A caravan undergoes a number of checks between the time it is delivered to us and the customer collects. It is checked by the sales team when we accept delivery from the manufacturer. No damage was recorded. It is checked by the workshop team when doing the PDI on the caravan. No damage was recorded. It is checked by the despatch team when cleaning the caravan. No damage was recorded. And finally it is checked and signed off by the customer when he collects when again no damage was recorded. Our customer handovers are 1 ½ hours long, provide a full working demonstration and are extremely thorough. You have also been thorough during the handover, spotting some minor issues with imperfections in the wooden furniture which were rectified straight away. The damage you reference is large and by your own admission you have circled the caravan half a dozen times looking for damage without finding anything. These processes have been put in place for exactly these types of scenarios which is why we cannot accept liability in this instance. It is a great shame that you felt the need to post this issue all over the internet and various Facebook groups trying to discredit our business. It is extremely damaging and whilst we do not think it is fair, that is your prerogative. That said, as a gesture of goodwill, we will offer to do the repairs at cost for you should you wish. There are 2 options to get this damage repaired. One option is to remove the rail which is quite a significant job on the Bailey Alu-Tech caravans; something our workshop team is capable of doing but would require a number of hours to complete. The second option is a specialist body repair which is a more cost effective option . Speaking to the Workshop Manager the preferred repair option in this instance would be the specialist body repair because this would not affect the structural integrity of the caravan and the damage does not affect the use of the caravan. We could quote for both and then the choice would be yours. We would need to see the caravan first before giving an estimate. Please advise if you would like to take us up on this offer. If so, then please drop the caravan into us at your earliest convenience and we will prioritise. Regards, Tom

Posted 6 years ago

“Picked up our new Lunar Clubman ES with no issues very smooth handover. All good thank you.”

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(Swindon) - Posted 6 years ago

“Helpful with appropriate advice which gave us the information for us to select our new caravan.”

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(Swindon) - Posted 6 years ago

“New van was well presented - spotless inside with a very thorough hand over procedure”

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(Reading) - Posted 6 years ago

“Great, knowledgable team... from sales, to handover, to the shop.”

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(Reading) - Posted 6 years ago

“No "pushy" sales team tactics very helpful with description of caravan I was looking at, Very good hand over on the day Dean was very helpful and knowledgeable,”

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(Swindon) - Posted 6 years ago

“Service excellent lovely people very helpful sorted us out thank you”

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(Swindon) - Posted 6 years ago

“Whilst we had a few issues with the Bailey Unicorn Cadiz when we got home, this was not down to Swindon Caravans. The handover process was brilliant Jack in particular was excellent. Im hoping Swindon caravans will sort the issues we have with the van in as professionally as they did the deliver.”

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