SwiftReg Reviews

Name: SwiftReg
Address: Suite 4, 70 Churchill Square, Kings Hill, West Malling
Rating: 4.94

4.9 Rating 13,842 Reviews

99 %

of reviewers recommend SwiftReg

Company Reviews

Metrics

Info

4.9

Based on 13,842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About SwiftReg:

Personalised Registrations & Number Plate Supplier
Online seller of private, cherished and personalised registration numbers, offering a full service which includes physical acrylic number plates and managed transfers. Friendly and helpful advice.

Visit Website

Phone:

01732 280212

Email:

sales@swiftreg.co.uk

Location:

Suite 4, 70 Churchill Square, Kings Hill
West Malling
ME19 4YU

1781

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grinds you down. You keep pestering me to leave a review”

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Posted 3 months ago

“We purchased a reg and then we were told it wasn't available so had to pick one which we were ok with - I asked, given the frustration, if they would throw a set of new printed plates in for free to which I was told no - all in all we got a reg, it wasnt the one we wanted for our daughters 21st bday pressie but it did in the end but zero help from Swiftreg - they are brokers and dont hold stock so be wary”

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Posted 3 months ago

“Purchased a plate 21 days ago still not recieved documents or even an update.”

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Posted 5 months ago

“Bought plate for a car I did not buy in the end turned out to be a cat S called and tried to cancel the next day inside 24 hours … was told it would cost £75 complete ripoff now own a plate I don’t want or need …. So my advise use another company”

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Posted 5 months ago

“Bought a reg from this company recently for my son, I accidentally picked the wrong plate and contacted them straight away to buy the correct one, they wanted an extra £75 for admin costs or something. The DVLA site would have performed my swap for free. Buy directly from the DVLA site, these boys are crooks.”

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Posted 7 months ago

“Carnt say yet as not received my paperwork 2 weeks later”

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Posted 7 months ago

“I have ordered a registration, however, the number has not arrived. I have had no communication on when, it will arrive.”

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Posted 8 months ago

“Wouldn't buy from here again too much hassle took weeks as seller lost the registration then wèeks from them next time the dvla Owen Web site”

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Posted 8 months ago

“Purchased plate on the 12th, as of today the 26th I’m still waiting on my certificate.”

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Posted 10 months ago

“14 Days after my documents were posted still not arrived. Phones 3 times and kept being told to wait. Finally duplicate documents being prepared. Advisor was using my landline number from a few years back and kept on about data protection when she was using outdated information. Terrible Service”

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Posted 10 months ago

“Hi Have not received my reg yet was said order complete and dispatched 20th May”

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Posted 1 year ago

“I have not received it yet and am getting a little concerned it may not turn up on time!”

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Posted 1 year ago

“Dreadful service No confirmation of the plate being registered to my vehicle, had to call which took ages They tried to say they had a problem with iCloud e mails so gave a work one still no e mails No fixing kit sent still no refund, def couldn’t recommend”

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Posted 1 year ago

“Yes service was slow swift reg are in my opinion only after 1 thing is money they badged me about doing the change over ov the new number plate just to get more money said it would take up to a month for paper work then I got a email saying we can do your paper work faster for the sum ov £50 so it’s just money money money”

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Posted 1 year ago

“Awful would not refund the”

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Posted 1 year ago

“Disappointing Experience and Non-Compliance with Cancellation Request I recently ordered an existing private number plate through Swiftreg and, unfortunately, had a very disappointing experience. I selected the fast track service which allowed me to choose a transfer date. Shortly after placing my order, I was notified that the plate owner was on holiday and that the date I selected was not guaranteed (despite it saying nothing of the sort on the page where I chose the fast track service and handed over my money.) This date was very important as it was for a relative's birthday that has recently been diagnosed with cancer. So I decided to cancel and immediately notified the vendor, requesting a full refund before any processing took place. The order was still in state "AVAILABLEWAITINGPROOF", so clearly nothing had progressed. Despite my clear and timely request, the vendor proceeded to produce and dispatch the physical plates the following day, ignoring my expressed wishes to cancel. Even more concerning, the vendor dispatched the plates before confirming the necessary DVLA registration transfer, meaning the plates are legally unusable until officially assigned. I called the DVLA Number Plate Reseller Service, who informed me that Swiftreg's actions disregard the DVLA requirements, which mandate ID verification and assignment before production. Now I am left with unusable plates, and my repeated requests for a refund have been repeatedly ignored and/or denied. The lack of transparency about cancellation policies and failure to honour a legitimate cancellation request has left me frustrated and disappointed. Had I known this beforehand, I would have been very cautious and possibly avoided dealing with this vendor, as they did not meet my expectations for professional and compliant service. Mark (who is apparently company director and major shareholder) has been extremely unhelpful and patronising in his responses, referring me to their terms and conditions and refusing to explain to me why they ignored my cancellation request and fast track shipped the plates. I am now having to waste days and days of my time raising a dispute with my credit card company, sending evidence of regulatory breaches to the DVLA, and pursuing Swiftreg in the small claims court in order to get my money back! I also have concerns about the integrity of their reviews score. They did not send me an invitation to leave a review and I have only been able to leave one after contacting reviews.io and sending them my proof of purchase! When companies sign up with REVIEWS.io, they are expected to send review invitations to ALL customers who have make a transaction. REVIEWS.io emphasises that businesses should not selectively send invitations only to satisfied customers. They didn't send me an invite as they knew I had complained!!!”

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Posted 1 year ago

“I purchased a 4D plate but got delivered a normal plate. Not happy.”

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Posted 1 year ago

“I have not received my V750 certificate yet!”

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Posted 1 year ago

“Never received the documents”

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Posted 1 year ago

“It’s been 2 weeks and my reg still haven’t arrived.”

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Posted 1 year ago

SwiftReg is rated 4.9 based on 13,842 reviews