Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,416 Reviews

100 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing service. There are loads of really positive reviews about their customer service however I have not experienced it. I emailed as advised on the website to ask about colour matching ties to my bridesmaid dresses. Hannah emailed back saying that she would pop some swatches in the post that day for me, which I thought would be great and was really helpful. This was the 19th of January. On the 29th of January I emailed again asking if they had been sent as I had not received anything. I had a response on the 1st Feb asking if I would like some swatches sent out to me and to send my address. I replied saying that we had already had this conversation, but yes and provided my address (again). I also asked if they could confirm when they send out the swatches. After still not receiving anything, I emailed again expressing my disappointment on the 7th February in the hope I would receive some kind of apology or explanation but I have still not heard anything. I don’t know if this company is struggling with demand or if there are other reasons but I think this is unacceptable of a company who supposedly pride themselves on customer service. Don’t say you are going to do something when you don’t.”

Helpful Report

Posted 8 years ago

“Fantastic service , very quick delivery @ product was perfect , will definitely buy again soon 👍👌”

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Posted 8 years ago

“Excellent service again. I can always find something for birthday and Christmas for my 90 year old Dad. He was delighted with the caravat for Christmas and I am sure he will be please with the quirky bow tie for his birthday. I was unable to buy these items on the high street so thank you Swagger and Swoon for coming to the rescue. Your respond time is amazing and I do like the personalised email updating on the order. The chocolate included in the delivery is very thoughtful.”

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Posted 8 years ago

“Very happy. Very nice lady to talk to in customer service. Product arrived in the time stated and the chocolate was a lovely little touch, thank you. Complimented on the bow tie by friends. All in all a great experience.”

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Posted 8 years ago

“I don’t even know where to begin, this company have been amazing from start to finish! I ordered a swatch from them which arrived so quickly after realising it was defiantly what I wanted I found that the ties had unfortunately gone out of stock, however after a quick email I had a lovely lady called Hannah sort everything out for me and I managed to get all my ties and pocket squares to match! The quality of them is amazing and the customer service is second to none, I will defiantly be coming back to them again and will be recommending them to everyone! Thank you swagger and swoon for giving us the perfect ties for our wedding and thank you for the lovely personal touch in the box when the ties arrived!”

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Posted 8 years ago

“Amazing service from beginning to end. Couldn't have asked for a better or more friendly service!”

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Posted 8 years ago

“Excellent customer service! Rang to make sure I was happy with my order and showed a real insterest in my upcoming wedding. I’d Highly recommended them!!”

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Posted 8 years ago

“Outstanding customer service!”

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Posted 8 years ago

“Swagger & Swoon are EXACTLY the kind of company you need when planning a wedding! Their unique correspondence have had me giggling on days I wanted to cry! Bridezilla moments have been escaped by having a kitkat courtesy of Swagger&Swoon! They go above and beyond to be the most helpful company you could ever have the pleasure of dealing with! I will be recommending them to everyone I can!!!”

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Posted 8 years ago

“Quick delivery and product looks good quality. Little details to their customer service that was great. I would recommend them.”

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Posted 8 years ago

“The very personal service I received was fantastic. I ordered 6 cravats and we had a very slight issue with the availability in the time I needed them. However everything was sorted in full and on time. Gary was fantastic, with regular email updates to make me aware of what was happening. A truly great personal service. Well done everyone at Swagger & Swoon”

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Posted 8 years ago

“Wonderful selection to choose from and prompt delivery = happy customer!”

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Posted 8 years ago

“Always been happy to help and communication was quick! Amazing quality and I have one very happy Groom! Thank you :)”

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Posted 8 years ago

“Top service and communication.”

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Posted 8 years ago

“Excellent product and customer service. Will shop here again.”

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Posted 8 years ago

“Fantastic service and first class choice of items to suit your needs many thanks will shop here again”

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Posted 8 years ago

“The service that swagger and swoon team provided was brilliant and everyone helpful and friendly. The ties are a perfect match an brilliant quality. Would definitely recommend. Thank you”

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Posted 8 years ago

“Excellent personal service throughout . Beautiful products purchased for my daughters wedding . Would recommend to anyone .”

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Posted 8 years ago

“Excellent website which helped choose swatches. They arrived quickly and well presented (better than other companies by miles). The actual delivery and service was brilliant.”

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Posted 8 years ago

“Superb, swift service. Goods ordered on-line on Sunday were here Tuesday morning. Exactly what I wanted (and a mint chocolate 'surprise' included too. No-one has ever done that before. (don't say it too loud, they'll all want one))”

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Posted 8 years ago

Swagger & Swoon is rated 5.0 based on 1,416 reviews