Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,373 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were SO impressed with Swagger & Swoon! Their customer service is incredible! I ordered some swatches for our groomsmen and a few days after they arrived I had a lovely text from George in their customer service team who asked what I thought and he's happy to send more swatches if the ones I had received weren't quite right. I was trying to match the ties as best I could to my bridesmaid dresses and George said I could send them a photo or a swatch of the dress if I had one and they would send me swatches that best matched. I ended up going with one they sent me! When I placed my order I realised that I needed one more tie, S&S were amazing! They added the new tie to my order and sent me an invoice for the new one and they all arrived together! They even sent me little updates while the order was processing! I've never experienced such great customer service ever! And I worked in customer service for years so I really appreciate good customer service! Would 1000% recommend!”

Helpful Report

Posted 1 week ago

“Absolutely delighted with the service provided by Swagger & Swoon. Communication throughout was faultless! The 2 self tie bow ties and 2 ties and 4 pocket handkerchiefs were superb quality and perfectly matched the bridesmaids dresses. Delivery was as expected. Cannot recommend Swagger & Swoon highly enough.”

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Posted 1 week ago

“These guys were absolutely amazing in helping to find the perfect tie to match our awkwardly coloured bridesmaids dresses! I sent them a swatch of the dress colour and they sent back a few different options and one was perfect. Thank you”

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Posted 1 week ago

“I ordered some samples online and I really wasn't sure of the colour. After being contacted and sending pictures of my dress I was sent ALL the samples in that colour,super quick. After choosing I was kept informed at each stage. The packaging was lovely. Definitely worth the price.”

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Posted 3 weeks ago

“Our wedding day was made extra special by Swagger & Swoon. The cravats we purchased fitted perfectly with our wedding outfits, they were the perfect colour scheme & carefully made with perfection. We were contacted several times throughout the process of them being made to keep us updated & even received a lovely message the day before the wedding to wish us the very best, then an email to ask how our special day was. Really over & above customer service, would highly recommend, never had such exceedingly good personal customer service A*.”

Helpful Report

Posted 1 month ago

“We ordered ties and pocket squares for our wedding after ordering some samples which matched our bridesmaids dresses. The website was so easy to use and communication after ordering was really good as you got updates throughout the whole process. We also ordered more ties after for the dads and again the process was so easy and everyone was always on hand to help. The quality of the ties was really good and they looked lovely and matched the dresses we had so well.”

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Posted 1 month ago

“What a fantastic and personal service from Swagger & Swoon. While preparing for our wedding, I found them on Google after searching everywhere in shops for a tie to match the bridesmaids dresses. I ordered some swatches, and after sending some photos they sent through additional swatches which matched perfectly. I ordered ties, pocket squares and a bow tie for our dog Rupert. They arrived so neatly packaged, which shows the level of care they’ve taken. I even then ordered my shoes for the wedding after browsing their website in more detail. Throughout all this they kept checking in with me to see how I was doing, and even sent me a tea bag so I could enjoy a cuppa while deciding. Can’t recommend them enough, and I’ll be sure to advise any newly engaged couples their way.”

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Posted 2 months ago

“Great communication, I requested pocket squares to be made smaller for children this was no issue what so ever. Fantastic communication, high quality products, great service would highly recommend. Thanks so much.”

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Posted 2 months ago

“Brilliant communication and quality product. Arrived on time and highly recommended. Would use again in the future.”

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Posted 3 months ago

“Swagger and Swoon were just incredible. They went above and beyond the whole process when ordering our ties for our wedding. From text messages and emails to ask for support when ordering swatches and and the items to even messaging the day before the wedding congratulating us, they just provided amazing customer service and made the whole process very easy. An amazing service from beginning to end. I would definitely order from here again and wouldn't hesitate to recommend them to other people.”

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Posted 3 months ago

“The service we received from Swagger & Swoon was excellent. We had a specific colour to match in our jackets and the swatch service made that so easy. The follow up service in ordering the ties definitely matched the brilliant swatch service.”

Helpful Report

Posted 3 months ago

“We ordered our groomsmen ties for our wedding from Swagger and Swoon, and honestly the customer service we received was the best of any clothing company or wedding supplier! They sent us multiple samples and when they still weren’t quite right, they sent us more. When we finally settled on a colour they kept us up to date with the process of making the ties and then right before our wedding sent us a lovely text to wish us luck! It was so personal and professional. Would recommend them to anyone who is looking for ties for a wedding or just for general wear!”

Helpful Report

Posted 3 months ago

“The experience with Swagger and Swoon was excellent from ordering the swatch through to placing and receiving the order. Communication was excellent with updates at each step so you know where your order was in the process and any responses to questions were very fast. The quality of the ties and pocket squares I ordered were excellent and such a beautiful colour. They arrived in plenty of time for the wedding. I really couldn't fault Swagger and Swoon at all, they were brilliant and there was absolutely zero stress dealing with them. I have already recommended them to friends.”

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Posted 3 months ago

“It was so easy to order samples, colour match my bridesmaid dresses, and order our custom ties, bow ties & pocket squares for our wedding. The process was smooth, the communication was great and the delivery was fast. I put in a secondary order for socks too and am so glad I did, the men all looked amazing on the day. Five star products, five star service!”

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Posted 3 months ago

“The whole experience from start to finish was exemplary. Fantastic communication. Swatches and finished products, ties and pocket squares, arrived very promptly. Finished products were amazing and we had lots of compliments. Highly recommend for all kinds of events.”

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Posted 3 months ago

“I would highly recommend Swagger and Swoon.We had the sage paisley tie and pockerchief for my sons Italian wedding and they were beautifully made.Hannah also went above and beyond to send me an urgent order within 3 days. Fantastic product and service. Date of experience: 29 June 2024”

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Posted 4 months ago

“Cannot recommend swagger and swoon enough! From the second I ordered from them their customer service was exceptional. They text and email regularly for updates, offered to send out a swatch sample which I did and then unfortunately the colour didn’t work out. They were punctual and polite and I will definitely be shopping with them again m. Big shout out to George!”

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Posted 5 months ago

“George was an absolute life saver for my wedding, I was looking for an ivory tie locally and couldn't find one anywhere. The tie arrived quickly and the quality was great, the additional message on my wedding day wishing us all the best from the team was a nice touch. I ordered the ivory paisley wedding tie and used an Eldredge knot for the day, everyone at the wedding was saying how great it looked. I will definitely be using Swagger and Swoon when I need a tie in the future.”

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Posted 5 months ago

“Outstanding customer service. Had an issue with delivery missing items, totally not their fault at all but one phone call and sorted. Would definitely recommend. Truly brilliant customer service checking in every step to ensure correct colour and the order was completed”

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Posted 5 months ago

“I would highly recommend Swagger and Swoons, I needed to match my sons tie, I made a really late order but still had the most best communication and customer service from them. Fair play they were outstanding from start to finish. They made sure I was kept aware of each step during my order, and I still received my order days earlier than what I needed it by. Thank you, guys.”

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Posted 5 months ago

Swagger & Swoon is rated 5.0 based on 1,373 reviews