Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,386 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service always checked in and even sent a text on the day with well wishes”

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Posted 3 days ago

“5 stars ++ Where do I start, the customer service is out of this world, this company couldn’t be anymore helpful if they tried, from helping find me the closest match to my dresses, to sending out swatches they felt would work, to text message updates and offers to help more if you weren't satisfied, very quick delivery and beautiful packaged when arrived with a little pack of love heart sweets! Very good quality ties and bow ties!! I am very very happy🧡”

Helpful Report

Posted 1 week ago

“We ordered the tie and pocket square sets from Swagger & Swoon for our wedding in April. Initially we ordered a single box to try with my partners suit, and following deciding on this tie, we ordered a further 8 sets, which got us a discount with the bulk order. The items came arranged in a lovely box which was very nice to leave out for the groomsmen in their rooms the day before the wedding. The ties looked great on the day! Would defiantly recommend Swagger & Swoon and we will likely purchase occasion ties from them again!”

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Posted 2 weeks ago

“Top company for customer service. Very prompt replying to messages and always polite and helpful. Great ties too. Bought matching tie and handkerchief for my husband to wear at our daughter’s wedding. Thank you”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“Brilliant service, tie and handkerchief for my husband matched my outfit perfectly.”

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Posted 2 months ago

“Very helpful and quick delivery! Couldn't ask for better!”

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Posted 2 months ago

“I was in a bit of a panic because my wedding was only a week away, and I needed to match the color of my tie with the bride's dress, which, as usual, arrived quite late. I searched everywhere for the perfect match but couldn’t find it until I discovered Swagger & Swoon. They offer a wide variety of tie and pocket square colors, and thankfully, I found the exact match to the bride’s dress! I ordered the tie and pocket square right away and messaged them about the urgency. Their staff was incredibly helpful, assuring me that my order would arrive on time. They even requested that their tailor prioritize my order, and I received everything as promised, right on time. I’m extremely happy with the color and the quality of the fabric they used. I would highly recommend Swagger & Swoon to anyone looking for matching ties and pocket squares for their wedding!”

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Posted 2 months ago

“George from swagger and swoon was extremely attentive, and turned around our delivery extremely quickly. The quality of the ties and pocket squares are phenomenal. Brilliant service all around.”

Helpful Report

Posted 2 months ago

“George from swagger and swoon was extremely attentive, and turned around our delivery extremely quickly. The quality of the ties and pocket squares are phenomenal. Brilliant service all around.”

Helpful Report

Posted 2 months ago

“Fantastic service and nothing was too much trouble. Sent swatches out straight away and when struggled with the one colour send similar shades out straight away. The lads looked great so did the doggy in matching bow tie. Highly recommend”

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Posted 2 months ago

“Beautiful ties we ordered for my uncles wedding, and have ordered ties for our wedding in July! Have recommended to so many people already!”

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Posted 3 months ago

“The company as a whole and the best communication i've encountered from a retailer. They were very professional but really personable. I bought a tie and pocket square for my wedding and whilst the product was of great quality, the team remembered my wedding date and sent me many congratulations. A lovely bunch! i'll be using them again for future events.”

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Posted 6 months ago

“We were SO impressed with Swagger & Swoon! Their customer service is incredible! I ordered some swatches for our groomsmen and a few days after they arrived I had a lovely text from George in their customer service team who asked what I thought and he's happy to send more swatches if the ones I had received weren't quite right. I was trying to match the ties as best I could to my bridesmaid dresses and George said I could send them a photo or a swatch of the dress if I had one and they would send me swatches that best matched. I ended up going with one they sent me! When I placed my order I realised that I needed one more tie, S&S were amazing! They added the new tie to my order and sent me an invoice for the new one and they all arrived together! They even sent me little updates while the order was processing! I've never experienced such great customer service ever! And I worked in customer service for years so I really appreciate good customer service! Would 1000% recommend!”

Helpful Report

Posted 7 months ago

“Absolutely delighted with the service provided by Swagger & Swoon. Communication throughout was faultless! The 2 self tie bow ties and 2 ties and 4 pocket handkerchiefs were superb quality and perfectly matched the bridesmaids dresses. Delivery was as expected. Cannot recommend Swagger & Swoon highly enough.”

Helpful Report

Posted 7 months ago

“These guys were absolutely amazing in helping to find the perfect tie to match our awkwardly coloured bridesmaids dresses! I sent them a swatch of the dress colour and they sent back a few different options and one was perfect. Thank you”

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Posted 7 months ago

“I ordered some samples online and I really wasn't sure of the colour. After being contacted and sending pictures of my dress I was sent ALL the samples in that colour,super quick. After choosing I was kept informed at each stage. The packaging was lovely. Definitely worth the price.”

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Posted 7 months ago

“Our wedding day was made extra special by Swagger & Swoon. The cravats we purchased fitted perfectly with our wedding outfits, they were the perfect colour scheme & carefully made with perfection. We were contacted several times throughout the process of them being made to keep us updated & even received a lovely message the day before the wedding to wish us the very best, then an email to ask how our special day was. Really over & above customer service, would highly recommend, never had such exceedingly good personal customer service A*.”

Helpful Report

Posted 8 months ago

“We ordered ties and pocket squares for our wedding after ordering some samples which matched our bridesmaids dresses. The website was so easy to use and communication after ordering was really good as you got updates throughout the whole process. We also ordered more ties after for the dads and again the process was so easy and everyone was always on hand to help. The quality of the ties was really good and they looked lovely and matched the dresses we had so well.”

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Posted 8 months ago

“What a fantastic and personal service from Swagger & Swoon. While preparing for our wedding, I found them on Google after searching everywhere in shops for a tie to match the bridesmaids dresses. I ordered some swatches, and after sending some photos they sent through additional swatches which matched perfectly. I ordered ties, pocket squares and a bow tie for our dog Rupert. They arrived so neatly packaged, which shows the level of care they’ve taken. I even then ordered my shoes for the wedding after browsing their website in more detail. Throughout all this they kept checking in with me to see how I was doing, and even sent me a tea bag so I could enjoy a cuppa while deciding. Can’t recommend them enough, and I’ll be sure to advise any newly engaged couples their way.”

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Posted 9 months ago

Swagger & Swoon is rated 5.0 based on 1,386 reviews