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Swagger & Swoon Reviews

5.0 Rating 1,342 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

5.0

Based on 1,342 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 18th December 2023

Swagger & Swoon 5 star review on 15th December 2023

Clare Middleton

Swagger & Swoon 5 star review on 15th December 2023

Clare Middleton

Swagger & Swoon 5 star review on 10th November 2023

Swagger & Swoon 5 star review on 19th October 2023

Rebecca Blades Langley

Swagger & Swoon 5 star review on 19th October 2023

Rebecca Blades Langley

Swagger & Swoon 5 star review on 19th October 2023

Rebecca Blades Langley

45

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally ordered a swatch that I thought was the correct colour to match our bridesmaids dresses but it wasn’t right. I messaged Swagger & Swoon and sent them a photo of the dresses, they were super helpful and sent out a few swatches they thought would be right, these came the very next day and we found our perfect match. I ordered ties and pocket squares and was updated with delivery information via text message and delivery was very fast. I’m extremely happy with our purchase and their customer service was fantastic, would highly recommend!”

Posted 1 year ago

“Best customer service ever received! I ordered some ties to which they didn’t match how we wanted so I emailed with my colour match problem to which Hannah could not be more helpful! Emails back and forth within minutes to help us match perfectly and sent us some samples and finally got just what we wanted. Thanks again!”

Posted 2 years ago

“We initially ordered swatches which were delivered very quickly and very helpful in deciding our preferred colour. We then ordered multiple ties and pocket squares within a few weeks of our wedding which were initially delayed beyond the standard delivery time and so we became concerned as to whether we would receive them in time. We had received communication from the company by text which made it very easy to raise our query about delivery and after doing so, I can’t fault how amazingly they dealt with providing an update, getting the order completed and shipped to us within a very short space of time and the items were the perfect match, and beautifully packaged. The best customer service I have experienced. Thank you.”

Posted 1 year ago

“So so impressed with Swagger and Swoon. The ties we ordered for our wedding were perfect and such good quality. I later ordered a sash for my daughter and the customer service team were great in making sure it still matched the ties. Highly recommend!!!”

Posted 6 months ago

“I would just like to take a moment to express my gratitude and appreciation to the Milan, George and the rest of the swagger and swoon team. Their customer service skills is the best. A huge thank you to the team for replying instantly to my queries and processing my orders to get them to me in advance of my upcoming events: Definitely will be recommending your services to friends and family. Thank you once again.”

Posted 8 months ago

“Ties went well with the bridesmaid dresses. Looked great thank you”

Swagger & Swoon 5 star review on 17th February 2023

Swagger & Swoon 5 star review on 17th February 2023

Swagger & Swoon 5 star review on 17th February 2023

Posted 1 year ago

“So impressed with our ties! Very quick service and was kept updated along the way. Colours match perfectly with my flowers”

Swagger & Swoon 5 star review on 15th September 2022

Posted 1 year ago

“Excellent service, advice, and product. they doggy bow was particularly lovely and the company went a step further in having a message embroidered on the bow for us. Im sure without the help of the guys in this company we would still be trying to find a match to the colour we needed. Response to questions was instant and the ties etc were delivered within the time stated. Daughter was over the moon with the product. Highly recommend this company. The 'swatches' were a great way to start our journey looking for ties etc.... Thank you guys.”

Posted 2 years ago

“Brilliant customer service, smooth and hassle free process through out. We bought the ties 5 years ago, after push backs from covid, and they were still in perfect condition. The Groom and Groomsmen all felt smart and looked it aswell.”

Swagger & Swoon 5 star review on 13th February 2022

Swagger & Swoon 5 star review on 13th February 2022

Swagger & Swoon 5 star review on 13th February 2022

Swagger & Swoon 5 star review on 13th February 2022

Swagger & Swoon 5 star review on 13th February 2022

Posted 2 years ago

“Fast service, I was messaged when I first started to look into ties etc if I needed any specific help on making a decision. Great customer service and very fast delivery.”

Posted 2 years ago

“Good quality wedding ties/cravats and great customer service! After having my wedding postponed last August, and not having all the ties in the colour I had matched to the bridesmaids dresses in stock due to supplier issues through covid, I began to panic i wouldn't find anything even close match to the dress! After several emails back and forth, and colour swatches and ties sent and delivered super quickly, I was able to find the perfect match which looked absolutely stunning on the day. A particular thank you to Hannah who added to my order last minute and also ensured they were delivered on time before the wedding. Highly recommended swagger and swoon to anyone xxx”

Posted 2 years ago

“Amazing customer service! Zoe in particular was an absolute star, I ordered multiple ties in multiple batches as I wasn’t sure how many I needed, Zoe grouped the order expedited the delivery and kept me in contact through every stage of the process. Delighted with them and the quality of the ties is brilliant. Thanks again Zoe!”

Posted 2 years ago

“I ordered two tie and pocket squares from swagger and swoon . Unfortunately we decided the colour was just too bright for the suit . I corresponded with customer service and was advised I could return for exchange or refund. we chose another colour . Unfortunately my OH didn t like the second colour … but Swagger and Swoon said No Problem and I was able to return for a full refund which was processed promptly. Very impressed with the customer service and will certainly recommend to my friends 😁”

Posted 1 month ago

“We were very happy with our ties the looked fabulous and your service was amazing Thankyou so much”

Swagger & Swoon 5 star review on 15th December 2023

Swagger & Swoon 5 star review on 15th December 2023

Posted 4 months ago

“Such a simple idea and solution to easily colour matching accessories for my wedding. I thought I knew the colour and fabric I wanted, until I got various samples! Then o was able to order knowing that the finish product would be exactly as I wanted. Beautiful quality too and even got a ‘good luck’ text on the day.”

Swagger & Swoon 5 star review on 10th November 2023

Posted 5 months ago

“We ordered ties and pocket squares for 8 people for our wedding which were all amazing quality and came really quickly considering they are made to order! They kept us up to date throughout the process. We had really struggled to find a colour that matched the bridesmaids dresses, so we ordered a few swatches which helped so much.”

Swagger & Swoon 5 star review on 12th October 2023

Swagger & Swoon 5 star review on 12th October 2023

Posted 6 months ago

“S&S were exceptional help when providing samples and colour matching. I was after a very specific taupe coloured tie & pocket square to match bridesmaid dresses and compliment a check waistcoast. Updates from the workshop put my mind at ease and turnaround was quick, even when I needed a last minute pocket square after miscounting. George in particular was a great help and the final products of good quality. Would not hesitate to recommend to others.”

Posted 6 months ago

“the best product thank you so mach!”

Posted 9 months ago

“Communication was great throughout the whole process. Messages were sent to ensure we were happy with the swatches and sent more for free. Text messages were sent to update us on the process of our order and very quick to respond. Price is very reasonable and quality is fantastic. Delivery was quick and very pleased with our order. Staff were really thorough and ensured we were happy with our order.”

Posted 1 year ago

“So happy with the ties we received for our wedding by swagger and swoon. The swatches arrived within a couple of days and even though I was late ordering the ties (as you need to allow a few weeks for delivery, as they are made to order) the swagger team work with you and are quick to email back and help make sure they are with you for the date you need them, ours actually arrived a week early. We ordered sage green for the groomsmen and rose gold for the groom, the colours matched perfectly and the quality of the ties are fab. Thankyou swagger and swoon x”

Swagger & Swoon 5 star review on 9th October 2022

Posted 1 year ago

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Swagger & Swoon is rated 5.0 based on 1,342 reviews