Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,386 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, I requested pocket squares to be made smaller for children this was no issue what so ever. Fantastic communication, high quality products, great service would highly recommend. Thanks so much.”

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Posted 9 months ago

“Brilliant communication and quality product. Arrived on time and highly recommended. Would use again in the future.”

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Posted 10 months ago

“Swagger and Swoon were just incredible. They went above and beyond the whole process when ordering our ties for our wedding. From text messages and emails to ask for support when ordering swatches and and the items to even messaging the day before the wedding congratulating us, they just provided amazing customer service and made the whole process very easy. An amazing service from beginning to end. I would definitely order from here again and wouldn't hesitate to recommend them to other people.”

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Posted 10 months ago

“The service we received from Swagger & Swoon was excellent. We had a specific colour to match in our jackets and the swatch service made that so easy. The follow up service in ordering the ties definitely matched the brilliant swatch service.”

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Posted 10 months ago

“We ordered our groomsmen ties for our wedding from Swagger and Swoon, and honestly the customer service we received was the best of any clothing company or wedding supplier! They sent us multiple samples and when they still weren’t quite right, they sent us more. When we finally settled on a colour they kept us up to date with the process of making the ties and then right before our wedding sent us a lovely text to wish us luck! It was so personal and professional. Would recommend them to anyone who is looking for ties for a wedding or just for general wear!”

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Posted 10 months ago

“The experience with Swagger and Swoon was excellent from ordering the swatch through to placing and receiving the order. Communication was excellent with updates at each step so you know where your order was in the process and any responses to questions were very fast. The quality of the ties and pocket squares I ordered were excellent and such a beautiful colour. They arrived in plenty of time for the wedding. I really couldn't fault Swagger and Swoon at all, they were brilliant and there was absolutely zero stress dealing with them. I have already recommended them to friends.”

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Posted 10 months ago

“It was so easy to order samples, colour match my bridesmaid dresses, and order our custom ties, bow ties & pocket squares for our wedding. The process was smooth, the communication was great and the delivery was fast. I put in a secondary order for socks too and am so glad I did, the men all looked amazing on the day. Five star products, five star service!”

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Posted 10 months ago

“The whole experience from start to finish was exemplary. Fantastic communication. Swatches and finished products, ties and pocket squares, arrived very promptly. Finished products were amazing and we had lots of compliments. Highly recommend for all kinds of events.”

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Posted 10 months ago

“I would highly recommend Swagger and Swoon.We had the sage paisley tie and pockerchief for my sons Italian wedding and they were beautifully made.Hannah also went above and beyond to send me an urgent order within 3 days. Fantastic product and service. Date of experience: 29 June 2024”

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Posted 11 months ago

“Cannot recommend swagger and swoon enough! From the second I ordered from them their customer service was exceptional. They text and email regularly for updates, offered to send out a swatch sample which I did and then unfortunately the colour didn’t work out. They were punctual and polite and I will definitely be shopping with them again m. Big shout out to George!”

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Posted 11 months ago

“George was an absolute life saver for my wedding, I was looking for an ivory tie locally and couldn't find one anywhere. The tie arrived quickly and the quality was great, the additional message on my wedding day wishing us all the best from the team was a nice touch. I ordered the ivory paisley wedding tie and used an Eldredge knot for the day, everyone at the wedding was saying how great it looked. I will definitely be using Swagger and Swoon when I need a tie in the future.”

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Posted 1 year ago

“Outstanding customer service. Had an issue with delivery missing items, totally not their fault at all but one phone call and sorted. Would definitely recommend. Truly brilliant customer service checking in every step to ensure correct colour and the order was completed”

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Posted 1 year ago

“I would highly recommend Swagger and Swoons, I needed to match my sons tie, I made a really late order but still had the most best communication and customer service from them. Fair play they were outstanding from start to finish. They made sure I was kept aware of each step during my order, and I still received my order days earlier than what I needed it by. Thank you, guys.”

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Posted 1 year ago

“Swagger and Swoon provided an excellent service for our wedding. We had a small wedding but ordered a tie and pocket square for my husband after ordering a colour swatch selection. We additionally ordered a tie for my step-son, who wanted a different colour – it was just what he had in mind. Their service was fast and efficient, but they really do go above and beyond checking everything is o.k. and even sent a text to wish us a lovely wedding day – so thoughtful. I highly recommend Swagger and Swoon.”

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Posted 1 year ago

“Really great communication throughout the purchase and beyond! Quality of the cravat was exceptional, perfect fit and colour to match my tartan. Really happy.”

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Posted 1 year ago

“Fantastic service by Swagger and Swoon for matching ties and pocket squares to bridesmaid dresses for our wedding. They were helpful and in contact throughout the whole process- 100% would recommend and will use them again in the future”

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Posted 1 year ago

“Swagger and Swoon were amazing at helping me find ties to match the dusty blue bridesmaid dresses for our wedding last month. The customer service team are fantastic, particularly George, he was so helpful, suggested swatches he thought would be a good match and sent them out really quickly. Once I found a perfect match, George kept me updated on our order at every step and even text on our wedding day to wish us a lovely day which was so kind. If you are looking to buy ties for your wedding, then I can't recommend these guys enough! Thank you!”

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Posted 1 year ago

“Fantastic service from beginning to end. Excellent in providing the swatches and advice i needed. Quality product and superb customer service, tgey even text wishing me all the best for my big day. Would highly recommend.”

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Posted 1 year ago

“Swagger and Swoon were amazing start to finish!😊 having only needed to order 1 tie and matching flashes the service was 10/10, they kept in touch to let me know which stage my order was at, I received tea bags and sweets and then a lovely text congratulating us on our wedding. The quality of the items was perfect as well and will definitely be worn again. Highly recommend”

Swagger & Swoon 5 star review on 9th June 2024

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Posted 1 year ago

“Easy process colour match service was goid idea,ties came carefully packaged and of great quality Message updates throughout Brilliant service from start to finish x”

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Posted 1 year ago

Swagger & Swoon is rated 5.0 based on 1,386 reviews