Disappointing service. There are loads of really positive reviews about their customer service however I have not experienced it. I emailed as advised on the website to ask about colour matching ties to my bridesmaid dresses. Hannah emailed back saying that she would pop some swatches in the post that day for me, which I thought would be great and was really helpful. This was the 19th of January. On the 29th of January I emailed again asking if they had been sent as I had not received anything. I had a response on the 1st Feb asking if I would like some swatches sent out to me and to send my address. I replied saying that we had already had this conversation, but yes and provided my address (again). I also asked if they could confirm when they send out the swatches. After still not receiving anything, I emailed again expressing my disappointment on the 7th February in the hope I would receive some kind of apology or explanation but I have still not heard anything. I don’t know if this company is struggling with demand or if there are other reasons but I think this is unacceptable of a company who supposedly pride themselves on customer service. Don’t say you are going to do something when you don’t.