“Not happy. The heater didn't provide much heat and when I wanted to return it practically unused, I was told that we had missed the deadline. the heater is still in the garage unused.”
Hi Mirja,
Thank you for bringing this to my attention.
I apologise that you feel that way, unfortunately as per our Terms and Conditions we need products back after 14 days to action any exchange of the heaters.
We can resolve this for you, if you could give us a call on 01163214124 so that we can find the best solution for the situation.
Kind regards.
“Good product delivered on time, ordered some time ago but recently had a problem with the unit and Surya agreed to a manufacturers return. I had to pay the postage though as the item was too large to go through their usual courier”
Hi Lee,
Thank you for your review, the feedback you have given is greatly appreciated.
I am glad we were able to resolve any issues and replace the item for you.
If there is anything further we can do please let us know.
Kind regards
