“Site is really easy to navigate. Delivery was very quick. Mirror/heater is really space saving in our small living room. Visitors are fascinated by the heat from the mirror”
“To be honest I was expecting instant heat like a patio heater this wasn't the case, it takes time to warm up and it only heats things directly bang smack in front. If you are sitting slightly to the side of it you won't feel it. Overall I'm a bit disappointed in this”
Hi John, I'd like to apologise for the experience you've had using our products. If you were after instant heat, then I'd recommend one of our actual patio heaters, such as our Theia or Athena Bar Heaters. One of my colleagues from Customer Services will be in touch today to find out more about your space and the heater you've got so that we can look at rectifying this for you. Thanks, the Surya Heating Team.
Hi Nick! Thank you so much for your review! It's good to hear that you're pleased with your heater. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Very good heater seems to work really well but only used for a week so time will tell.
For the extended warranty would be good if you could fill in and email the form online rather than posting.”
Hi Richard! Thank you for your review! It's good to hear that your heater is working well. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“This is my second order of the same panel. Last panel died after around 3 years. First panel was damaged slightly in transit but ok. Second panel, same sort of damage on the side but this time the plug was also broken. Offered 5% refund if I changed the plug myself, I'll see if this comes through. Main issue is that the panel is advertised as ceiling mounted, after purchasing their ceiling suspension kit the first panel (in 2022) went up fine. The identical model didn't despite advertising on the website and details in the user manual. It should work and be a straight forward swap. Customer services were not helpful and said the model should go on the wall but as mentioned, this is against experience and the above advertising and details so I believe it is a manufacturing issue that Surya heating do not wish to either admit or customer services don't fully understand their own panels.”
Hi Daniel, firstly I'd like to apologise for the experience you've had shopping with us. Your 5% refund will be processed as soon as possible, and once processed, should in your bank account within 5 working days. I can see in your order that you have purchased a Frameless panel - these panels have never been compatible with our Suspension Kits as they lack the screw holes around the edge in which to attach the suspension cable. They can however be used with our ceiling brackets, hence why we advertise them as ceiling and wall mount. The manual states that the Suspension Kit is compatible with the Classic, NXT Gen and Nexus IR Panels, but doesn't mention being compatible with the Frameless panels. If you want to use the Suspension Kit that you already have, we'd recommend going for the 700W Classic IR Panel. We're happy to get this resolved for you, the team are happy to help on 0116 321 4124.
Hi Timothy! Thank you for your review! It's great to hear that you were pleased with our service. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Thank you so much for your review! It's great to hear that you were pleased with the level of service we provided. Please do let us know how you get on with the product itself! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Karen! Thank you so much for your review! Please do let us know how you get on with your heater once it's installed. If you need anything else from us in the meantime, just give us a shout on 0116 321 4124. The Surya Heating Team.
Thank you so much for your review! We're pleased to hear that you were happy with our service. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Susan! Thank you so much for your review! Please do let us know how you get on with your heater once it's installed! If you need anything else in the meantime, please just let us know on 0116 321 4124. The Surya Heating Team.
“Wow, the customer service is beyond good. They were so helpful and knowledgeable. I don't normally write a review. However this time, I was very happy to as they need to know they are doing a great job. Well done.”
Thank you so much for your amazing review! It's made our day hearing feedback like this :) if you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi David! Thank you so much for your review and your repeat business! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Items not received! Message from courier "DX has your item but not yet received at the delivery depot." I have contacted DX but, to date, no reply.
Ordering from the website was very easy, and the option to pay by BACs is very useful.”
Thanks for your review. I've spoken to Customer Services about your order and it seems that your parcel has now been delivered. If you have any further issues, please just let us know on 0116 321 4124, and the team will be more than happy to help you out. The Surya Heating Team.
“Heater arrived a day later than DX Express said it would but not Surya's fault. It looks good and heats up our conservatory nicely. The instructions are a bit minimal. There are strange metal rawlplugs and it' not obvious where to put the washers. You need two people to put it on the wall. But overall very pleased.”
Hi Steve! Thank you for your great review! Your Bar Heater looks great up there and good to hear that it heats your conservatory up nicely! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“From first placing the order to it arriving on my doorstep everything went smoothly. I have order heaters before from Surya Heating and their service everytime has been second to none.”
Hi Stephen! Thank you so much for both your review and for your repeat business! If you need anything further from us in the future, please just let us know on 0116 321 4124. The Surya Heating Team.
“Over the past 2 years we have purchased a number of Mirrorstone heaters for use in our home and lodge business. We have been extremely happy with Surya's service from ordering to delivery.”
Hi Sinclair! Thank you so much for your review and your repeat business! It's great to hear that our heaters have worked so well in your lodges. If you need anything further from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Spoke to Simon with a couple of questions which were answered promptly and with excellent advice. Placed order after I had done the room measurements. Delivered next day. Fitted heaters to ceiling with the fitting kit and the control of the Nexus heaters is fantastic. The room temperature is constant. Highly recommend.”
Hi Wayne! Thanks for your great review! It's brill to hear that Simon was such a huge help for you, and that you're getting on great with your Nexus Heaters. If you need anything else from Simon or the rest of the team, just let us know on 0116 321 4124. The Surya Heating Team.
“Order took well over the amount of time it was supposed to take to come with no communication at all from the company. I emailed and got no response after a week. I called them and only then was told there was an issue with the supply of the heater we had ordered. We were told they would call us back by the end of the day. No one ever called us. We called them again a week later and again someone said they would call us back.... they never did. Eventually it was marked as dispatched nearly 4 weeks after ordering (supposed to be 10 business days). Delivery day arrived, my heater didnt, the same thing happened the day after. I contacted the delivery company who advised there was a warehouse delay and they couldn't tell me when my order would arrive. It eventually arrived 6 days later. So all in all after spending nearly £400 on a product it's been quite a bad experience with a distinct lack of customer service.”
HI Sarah, firstly I'd like to apologise for the level of service you've experienced. I've taken a look at your order, and can see that you placed your order on the evening of October 16th, and the Image Panel was dispatched on 5th November, a little under 3 weeks later, which falls within our 10-14 working day lead time for Image and Custom Image IR Panels. Having taken a look at the tracking, I can also see that there was a delay on the courier's side, which is unfortunately out of our control. I do apologise once again. Kind regards, the Surya Heating Team.
