“Brilliant website with lots of useful information and videos, offering really well priced and quality products. Excellent customer contact after ordering and speedy delivery as advised. All round great experience thank you!”
Thank you for your great review! It's brill to hear that you found our website so helpful! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating team.
“Really nice and clean looking. I have my 1200w IR remote/wi-fi heater mounted above the door in my conservatory and the heat from it is very pleasant. Though I have to say that it works better when I have the ceiling fan switched off, even though IR heat is not supposed to be affected by air movement. One suggestion is that perhaps you could offer a longer cable/plug option. The 3metre tail supplied just isn't long enough since most 13amp sockets are at near ground level.”
Thanks for your review Nicholas! Your bar heater looks great! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Fabulous company to deal with from start to finish. Excellent service and time taken giving accurate advice. The Mirrorstone Prime 900w is working perfectly in my holiday lodge/caravan (legs were purchaced also to avoid the weight on the walls) I will be back to order again. Very happy!
I would like to add the delivery was in 2 days!!!”
Thank you so much for your review Kirsten! It's great to hear that you love your Prime IR Panel so much. When you're ready for your next order, the team will be more than happy to help you on 0116 321 4124. The Surya Heating Team.
Hi Raja, our apologies for the experience you've had using our product. I understand that you have already emailed our Customer Services department with your query. It seems like the panel you've ordered isn't quite the right size for your space. Customer Services will be in touch to either exchange your panel for another one that is better suited to your space, or provide you a refund. Our apologies once more, the Surya Heating Team.
“Order dispatched and delivered really quick , good communication , infrared heater ordered to heat a large Victorian room 14ft ceilings , far superior to convection panel heaters”
Thank you for your great review Steve! It's brill to hear that your IR Panels are working so well in your space, as Victorian buildings can be a nightmare to keep warm consistently. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“I have done a lot of research on infra red panels and how they might work best as part of a hybrid system alongside traditional radiators. Online I found a lot of positive feedback about Surya and I phoned them to see what sort of response I got and they were very helpful which was comforting. I placed an order and the panels I chose turned up very quickly, well packaged and I am very happy with my choice at this stage. I am waiting to have the panels installed but I am sure they will be fine as I already have a panel in an outside office. Great value and by chance I chose to buy whilst having their sale so even better.”
Thank you so much for your review Glyn! Sounds like you did your research before buying! Do let us know if you need anything further or if you need any assistance with setting up your panels, the guys will be more than happy to help on 0116 321 4124. The Surya Heating Team.
“The delivery and product was as announced. But the Royal Mail tracking system was texting me it was going to be delivered yesterday (with even a specific time band) and I stayed at home because of this, but no delivery was made in the end, which was frustrating. They delivered it today.”
Thank you for your review Jose! It's great to hear that you're enjoying your heater, but we'd also like to apologise for the hiccups you've had with the courier. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Mark! Thank you so much for your review! It's great to hear that you were pleased with the service and the heater. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Well... After having to chase my item many many times it finally arrived . The processes they have in place are not robust enough as it was up to me to raise the alarm that my item was still outstanding.”
Hi Tim, our apologies for the experience you've had shopping with us. The delays we experienced were unfortunately down to an operational error with our printing process, which we have now rectified, and you have now received your image panel. We're using this experience to improve our services, and would like to apologise once more for the service. If you need anything else from us, please feel free to reach out on 0116 321 4124. The Surya Heating Team.
Hi Robert! Thank you so much for your review! It's always nice to hear that the Customer Services team have done a solid job sorting problems out. If you need anything else from us, please just call us on 0116 321 4124. The Surya Heating Team.
Hi Bernard! Thank you for your review! It's lovely to hear that you were pleased with our service and our heaters, though we do have to apologise for the issues you've had with the courier. We'll feed this back to operations and investigate further. If you need anything else in the meantime, please feel free to reach out on 0116 321 4124. The Surya Heating Team.
“Dee was super helpful when helping me decide on an outdoor IR bar heater (went with the Athena in the end!). Very professional and friendly.
Also ordered in time to receive a 35% discount!
Great service, thank you 🤩”
Thank you so much for your review Sheridan! It's great to hear that Dee was able to give you such great advice. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Tina! Thank you so much for your great review! The 180W heaters are great for under the desks, we use them in our offices too! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi David! Thank you so much for your review! As you ordered the model without the remote control and Wi-Fi, you would need to wire or plug it into an external thermostat to have any control over it. The remote Wi-Fi models come with 50% power mode and built-in thermostat. If you need anything else from us in the meantime, please just let us know on 0116 321 4124. The Surya Heating Team.
“have been a customer for many times now, have 4 picture heaters in my home, two bar style heater for my shed and conservatory. great products, good service and very helpful, fully recomend this comapny”
Hi Michael! Thank you so much for your review and for your repeat purchases! We love the image panels too, and the bar heaters are great for getting loads of warmth in your spaces. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Pete, thank you so much for your review! Great to hear that you're getting on well with your heater! If you need anything else from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
