“Well... After having to chase my item many many times it finally arrived . The processes they have in place are not robust enough as it was up to me to raise the alarm that my item was still outstanding.”
Hi Tim, our apologies for the experience you've had shopping with us. The delays we experienced were unfortunately down to an operational error with our printing process, which we have now rectified, and you have now received your image panel. We're using this experience to improve our services, and would like to apologise once more for the service. If you need anything else from us, please feel free to reach out on 0116 321 4124. The Surya Heating Team.
Hi Bernard! Thank you for your review! It's lovely to hear that you were pleased with our service and our heaters, though we do have to apologise for the issues you've had with the courier. We'll feed this back to operations and investigate further. If you need anything else in the meantime, please feel free to reach out on 0116 321 4124. The Surya Heating Team.
“At 1st we didn’t think the portable radiator was working & was going to return it, we gave it a chance putting it in our cold conservatory. After a few hours we could feel the difference & no longer cold. My only gripe is no temp control is it’s either in or off!”
Thank you for your review, having looked at your order, I can see that you've bought a 350W Classic Portable IR Panel. For any conservatory, we'd recommend going higher than a 350W panel, as the heat loss in conservatories is exceptionally high compared to other areas. We do also have our Portable Nexus IR Panels that come with remote controls, and as you ordered on 8th Jan, there is still time to exchange for a different panel if you would like to get a heater that's better suited to your space. Either way, just let us know on 0116 321 4124 if this is something you would like to do. The Surya Heating Team.
“To be honest I was expecting instant heat like a patio heater this wasn't the case, it takes time to warm up and it only heats things directly bang smack in front. If you are sitting slightly to the side of it you won't feel it. Overall I'm a bit disappointed in this”
Hi John, I'd like to apologise for the experience you've had using our products. If you were after instant heat, then I'd recommend one of our actual patio heaters, such as our Theia or Athena Bar Heaters. One of my colleagues from Customer Services will be in touch today to find out more about your space and the heater you've got so that we can look at rectifying this for you. Thanks, the Surya Heating Team.
“Items not received! Message from courier "DX has your item but not yet received at the delivery depot." I have contacted DX but, to date, no reply.
Ordering from the website was very easy, and the option to pay by BACs is very useful.”
Thanks for your review. I've spoken to Customer Services about your order and it seems that your parcel has now been delivered. If you have any further issues, please just let us know on 0116 321 4124, and the team will be more than happy to help you out. The Surya Heating Team.
“Delivery was next day, it was easy to install, I know I ordered the non Wifi version, but there was no remote in the box and there is no thermostat display or means of controling the temprature, so it seriously hot all the time, so have to keep swiching it off.
I even read the instructions first. Am I missing something?”
Hi Richard, thanks for your review! In response to your query, the non-Wi-Fi models don't come with a remote control, and are designed to be used as on/off heaters, or by hardwiring them to an external thermostat. The instruction manual covers both the non-Wi-Fi and the remote control Wi-Fi models, hence why you've read about the remote control functions. If there is any further clarification you need about this or anything else to do with your heater, then please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
“This is the second purchase I have made from Surya and unfortunately has been less positive than the first. Likely due to the item purchased being a clearance item, this appears to have been missed and required chasing by myself 3 times before rectified.
Due to the particular item being out of stock from clearance warehouse, I have been offered a new model which is appreciated.
If I was to offer feedback, it would be for the same attention to detail is given to clearance as new stock.
I would still purchase from Surya again.”
