“This is the second purchase I have made from Surya and unfortunately has been less positive than the first. Likely due to the item purchased being a clearance item, this appears to have been missed and required chasing by myself 3 times before rectified.
Due to the particular item being out of stock from clearance warehouse, I have been offered a new model which is appreciated.
If I was to offer feedback, it would be for the same attention to detail is given to clearance as new stock.
I would still purchase from Surya again.”
“After having spoken with you about FEDEX and your problem with them, I finally got my order. Sadly my customer was not happy as she thought the IR radiator was more like a white-board!
Personally, I thought it was great. The appliance is well made and Ideal for small industrial areas, heats up quickly and is lightweight. Thanks for your quick remit. My customer paid for the return postage!”
“We bought one of their Mirrorstone Infra red bar heaters and it is terrific. Totally solved the problem of heating a very large and high kitchen. I would recommend it highly.”
“The staff were very kind and polite and helpful. I have bought a heater which was delivered promptly earlier than I expected. Excellent service.
Alex Roney”
“Infra red heating panel. Used the website to calculate the size I needed. The price seemed quite good. The item was despatched very promptly ( although Fed-Ex were a day later delivering it than they initially stated). It is installed, looks good and is working. Need to wait for the winter to see how well it performs. Altogether very good service from Surya. September, 2021.”
“Straight forward ordering, very prompt dispatch /delivery. I'me happy with the performance of the heaters (2x180w, 350w), and looking forward to a gas free future!”
Hi Mark,
Thank you for the review.
I am pleased to hear that you are happy with the product.
If there is anything else we can do for you please get in touch.
Kind regards,
Surya Heating
“Communications let Surya down in the first instance however, once I’d contacted them I couldn’t fault the service. Also had a query regarding further panels and it was answered by Dan almost immediately.
The panel itself is fantastic and I can thoroughly recommend the NXTGEN models.”
Hi Paul,
Thank you for your review.
I apologise that we let you down in regards to communications, however I hope we were able to make up for it.
If ther is anything else we can do for you please let us know.
Kind regards,
Surya Heating
Hi,
Thank you for your review.
I can see that you ordered a standard heater which is simply turned on at the plug.
If you would like to control it via a remote or thermostat please get in touch and we will be able to get the correct type sent out to you.
Kind regards,
Surya Heating
“we bougt heaters based on the website recommendations for the size of our rooms and had to make an additional purchase to double them up in order to get the house above 12*c in winter so double what they recommend. we have had some issues with our heaters and emailed asking for help/advice and in over a year we have still had no response.”
Hi,
Thank you for your review.
I apologise that you have not had any contact with us I am unable to see any emails from you in our mailbox. Please get in touch with us directly on 01163214124 so we can get this resolved for you.
Kind regards,
Surya Heating
Hi,
Thank you for your review,
I apologise for the prolonged period of time it took for you to get your order. I am please we were able to get the image sent out to you.
Kind regards,
Surya Heating
Hi,
Thank you for your review.
I apologise for the issue cause but I am pleased we were able to resolve this for you.
If there is anything else we can do for you please get in touch.
Kind regards,
WLED
“I ordered a heater some while back now and had our own picture printed on it. It resides in a small shower room and does the job of heating the room perfectly and efficiently. The timer and heating settings are achieved by the remote control. However, it is not as intuitive as having an app on the mobile. I think the later models have a better interface, but it would be good if a small inexpensive but effective add on module could be made available which can be fitted (behind the heater) to allow wifi connectivity to an App. That way adjustments could be made easily and from wherever there is an internet connection!”
Hi Robin,
Thank you for your review.
The feedback you have given has been passed over to the manager as you have made some impressive points. We have tried combining them before but unable to do so however we are still looking into ways around having both remote and Wi-Fi feature in the heaters.
Thank you again for your review, if you have any further feedback for us do not hesitate to get in touch.
Kind regards.
Hi Maureen,
Thank you for your review.
Your feedback is greatly appreciated.
If there is anything else we can do for you please get in touch.
Kind regards
“Easy site to navigate quick and easy. Quick delivery and very pleased with radiator still working well and does the job when I just want the one room heating.”
“I bought three Classic panels and a thermostat and when they arrived I realised that I would be better off with the upgraded NextGen panels. I spoke to Sydney in Customer services and she was brilliant. She arranged for collection of the Classic panels and within 3 days the NextGen replacement panels arrived. No fuss, no drama. What a fab response from Surya Heating. If the big boss is reading this, give Sydney a rise (or at least a bonus). She is a credit to your company.”
Hi Chris,
Thank you for your review.
I am pleased to here that Sydney was able to give an excellent customer service, we always strive to ensure all customer have this same experience. The feedback you have given is greatly appreciated.
If there is anything else we can do for you do not hesitate to get in touch.
Kind regards.
“Panel stopped working after a few months and they refused to accept any fault and only willing to test the product if i sent back at my own cost even though it had been tested by a qualified electrician”
Hi Jay,
Thank you for bringing this to my attention.
As per our Terms and Conditions any item out of the 14 day return period we need to get back under warranty for our team to test it and get a replacement sent out to you.
If you get in touch with us on 01163214124 we can resolve this for you.
Kind regards.
