Hi David! Thank you so much for your review and your repeat business! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Items not received! Message from courier "DX has your item but not yet received at the delivery depot." I have contacted DX but, to date, no reply.
Ordering from the website was very easy, and the option to pay by BACs is very useful.”
Thanks for your review. I've spoken to Customer Services about your order and it seems that your parcel has now been delivered. If you have any further issues, please just let us know on 0116 321 4124, and the team will be more than happy to help you out. The Surya Heating Team.
“Heater arrived a day later than DX Express said it would but not Surya's fault. It looks good and heats up our conservatory nicely. The instructions are a bit minimal. There are strange metal rawlplugs and it' not obvious where to put the washers. You need two people to put it on the wall. But overall very pleased.”
Hi Steve! Thank you for your great review! Your Bar Heater looks great up there and good to hear that it heats your conservatory up nicely! If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“From first placing the order to it arriving on my doorstep everything went smoothly. I have order heaters before from Surya Heating and their service everytime has been second to none.”
Hi Stephen! Thank you so much for both your review and for your repeat business! If you need anything further from us in the future, please just let us know on 0116 321 4124. The Surya Heating Team.
“Over the past 2 years we have purchased a number of Mirrorstone heaters for use in our home and lodge business. We have been extremely happy with Surya's service from ordering to delivery.”
Hi Sinclair! Thank you so much for your review and your repeat business! It's great to hear that our heaters have worked so well in your lodges. If you need anything further from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Spoke to Simon with a couple of questions which were answered promptly and with excellent advice. Placed order after I had done the room measurements. Delivered next day. Fitted heaters to ceiling with the fitting kit and the control of the Nexus heaters is fantastic. The room temperature is constant. Highly recommend.”
Hi Wayne! Thanks for your great review! It's brill to hear that Simon was such a huge help for you, and that you're getting on great with your Nexus Heaters. If you need anything else from Simon or the rest of the team, just let us know on 0116 321 4124. The Surya Heating Team.
“Order took well over the amount of time it was supposed to take to come with no communication at all from the company. I emailed and got no response after a week. I called them and only then was told there was an issue with the supply of the heater we had ordered. We were told they would call us back by the end of the day. No one ever called us. We called them again a week later and again someone said they would call us back.... they never did. Eventually it was marked as dispatched nearly 4 weeks after ordering (supposed to be 10 business days). Delivery day arrived, my heater didnt, the same thing happened the day after. I contacted the delivery company who advised there was a warehouse delay and they couldn't tell me when my order would arrive. It eventually arrived 6 days later. So all in all after spending nearly £400 on a product it's been quite a bad experience with a distinct lack of customer service.”
HI Sarah, firstly I'd like to apologise for the level of service you've experienced. I've taken a look at your order, and can see that you placed your order on the evening of October 16th, and the Image Panel was dispatched on 5th November, a little under 3 weeks later, which falls within our 10-14 working day lead time for Image and Custom Image IR Panels. Having taken a look at the tracking, I can also see that there was a delay on the courier's side, which is unfortunately out of our control. I do apologise once again. Kind regards, the Surya Heating Team.
Hi Steven! Thank you so much for your great review! Just let us know on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Hi Adrian, thank you so much for your review and for your repeat purchases! We appreciate you coming back to us :) if you need anything else from us in the future, please just let us know on 0116 321 4124. The Surya Heating Team.
Thank you so much for your amazing review! We appreciate all your recommendations! If you need anything from us in the future, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Richard! Thank you so much for your great review! Your Theia Bar Heater looks fantastic there! If you need anything else from us in the future, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Haxhi! Thank you so much for your great review! It's lovely to hear that you were pleased with the level of service we provided. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
“Unfortunately the unit was not shipped with the ceiling mount as ordered. Now the unit will not pair with the remote. Makes it a worthless piece of ceiling architecture.”
Hi Martin, our apologies for the experience you have had shopping with us. We haven't had any correspondence from you regarding your purchase, so one of my colleagues from Customer Services has emailed you now to try to rectify your situation. Our apologies once more.
“Received great service from Dan over the phone . Very informative & able to answer all of my questions . Delivery was amazingly quick . I didn’t order until after 3o’clock & our heater arrived the next day . Many thanks .”
Hi Linda! Thank you so much for your brill review! It's great to hear that Dan was such a huge help for you, and that the service was up to scratch :) if you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi William! Thank you so much for your review! It's great to hear that you're chuffed with both your heater and the service. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Peter! Thank you so much for your review! We're pleased to hear that you're happy with your bar heater. If you need anything else from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Hi Julie! Thank you so much for your review! It's great to hear that you're enjoying your heater, though if you need some help using the remote, you can find all the video guides for your Nexus panel here:
https://suryaheating.co.uk/everything-your-nexus-wi-fi-infrared-panel-heater-can-do/
Otherwise, the team are on hand to give you any guidance you might need on 0116 321 4124. The Surya Heating Team.
