“The little freestanding IR panel throws out much more heat than anticipated and is perfect for warming my feet. At 220W, it's running off the solar panels even on dull winter days without costing me anything.
Delivery was very quick and efiicient, and the chat uses real people (thanks Simon!) instead of a stupid bot.
100% recommend this company.”
Thank you so much for your brill review! It's great to hear that you're enjoying your portable panel so much. If you need anything further from us, just let us know on 0116 321 4124. The Surya Heating Team.
Hey Deborah, thank you for your amazing review! It's really nice to hear that you're pleased with your heater and our service. If you need anything else from us, just give us a call on 0116 321 4124. The Surya Heating Team.
“Delivery was concluded, they didn’t leave item as nobody was at home - we didn’t know we had to be in.
I booked for delivery today on DX web form - they cancelled!!!!
I’m not impressed at all”
Hi Anthony, our apologies for the level of service you have received. Indeed, as you have mentioned the first delivery failed as no one was home to receive it. We have since switched your delivery to a non-signature delivery, and the heater has now been delivered to your address. Our apologies for the delays once more. If you need anything else in the future from us, you're always welcome to give us a call on 0116 321 4124. The Surya Heating Team.
“Unable to rate the heater yet as still not received it. Paid for next day delivery and should have arrived on Friday. Got given a 2 hr a lot but the delivery came early, I drove into my driveway as the delivery driver drove off, tried to get his attention but didn’t stop.
Rebooked for Monday, didn’t arrive and now saying arriving today, but no delivery slot given.
I called your customer service on Friday but felt I was treated as stupid and the advisor was very abrupt. No help whatsoever ever.
Just hope if and when I get my heater that it is better than your customer service.
For your information I have also tried to phone, live chat and email dx with no response. So very poor all round.”
Hi Margaret, our apologies for the level of service you have received. As you have mentioned, unfortunately the delivery driver was unable to deliver your parcel as there was no one home. We have now rectified this with the courier and I believe your heater has now been delivered. Our apologies once more for the service you have received. The Surya Heating Team.
Hi Cheryl, thank you so much for your brill review! It's great to hear that you enjoyed our service so much. If you need anything further from us, just let us know on 0116 321 4124. The Surya Heating Team.
Hi Graham, thank you so much for your brill review! It's great to hear that you're enjoying your heaters so much - we appreciate the repeat business! If you need anything further from us, just let us know on 0116 321 4124. The Surya Heating Team.
“I have bought a large number of ir heaters for apartment refurbishments over the last 2 years.
The products are excellent and the delivery was complete within 24 hrs in each case .”
Hi Rizwan, thank you so much for your amazing review! It's really good to hear that you're enjoying your heaters - we appreciate you coming back to us for your heating needs! If you need anything further from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
Hi Alan, thank you so much for your great review! It's brill to hear that you love your heater so much. When you're ready for your next purchase, just let us know on 0116 321 4124. The Surya Heating Team.
Hi Trevor, thank you so much for your brill review! It's great to hear that you enjoyed our service so much. If you need anything further from us, just let us know on 0116 321 4124. The Surya Heating Team.
“Poor service delivered wrong item and still to date haven’t received my full refund I wouldn’t ever use these again they lied about stock too my money and even had the audacity to send me a cheaper version of what I purchased.
If I don’t receive my money back in full I will be taking a small claims against these con artists”
“Stunning product NXT panels So hot for so low wattage.Superb transit package! ensures safe delivery.Slight delay in delivery .Need to order early and not wait for Winter.LOW WATTS IE 280- 350 -580 -700-900-1200 watt make these panels superb for off grid solar panel households! and mobile RV/ caravan people .Forget 2 and 3kw heaters no good for battery/ inverter systems.GO NXT INFRA- RED.!!!”
“Order was delayed because they were awaiting for the towel rails (which are still missing). The Arden was placed in September and we are now in December. Never heard from them and had to contact them several times before they replied.
I have now tried to contact them regarding the towel rail’s and yet again no response.
What appalling customer service. I recommend never use this company unless you like waiting for ever and no correspondence.”
“This is the second purchase I have made from Surya and unfortunately has been less positive than the first. Likely due to the item purchased being a clearance item, this appears to have been missed and required chasing by myself 3 times before rectified.
Due to the particular item being out of stock from clearance warehouse, I have been offered a new model which is appreciated.
If I was to offer feedback, it would be for the same attention to detail is given to clearance as new stock.
I would still purchase from Surya again.”
“After having spoken with you about FEDEX and your problem with them, I finally got my order. Sadly my customer was not happy as she thought the IR radiator was more like a white-board!
Personally, I thought it was great. The appliance is well made and Ideal for small industrial areas, heats up quickly and is lightweight. Thanks for your quick remit. My customer paid for the return postage!”
