The reason i have only given a 3 star rating is as follows. It was my first time using the site,and i ordered some fairly expensive marshmallow treats,a few bags,i was putting together a luxury birthday hamper for someones birthday,who i happen to know loves these,so i ordered them on next day delivery by the allocated time needed. Well the next day comes and i didn't even receive a dispatch email,which i was told i would,so i got in touch with them. Long story short i asked for my next day delivery charge back,which i did get,however i didn't even then get my order the day after either,apparently it had got lost in transit or something similar,so i was offered a full refund or send another parcel out,to late for my friends birthday then,so had refund,which received in about 4 days i think. So the 3 stars is really just for the fact i got my money back ok,not a great first experience to be honest! I realize everyone makes mistakes,however with plenty of other places to shop i am probably not likely to use them again after this,first impressions and all that.