Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,532 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,532 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very good”

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Posted 9 years ago

“this is good”

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Posted 9 years ago

“I've been ordering 6 Vegepa every 3 months for several years and there's never been a problem until this time when the order failed to arrived by Royal Mail. I rang the sales line and someone said they'd email customer services about it and they would get back to me - but nobody did. I tried a second time but was told customer services didn't work on Saturdays. On the third time, I rang customer services direct and a very helpful lady said she would reorder for me and send the package by courier. 4 days later nothing seemed to have happened and I was just about to ring again when the courier turned up with my order. So everything sorted eventually but a bit more painfully than I would have liked. An email when the reorder was placed / dispatched would have been helpful.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we were sorry to hear of the problems you have had with your order. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We are very sorry for the inconvenience and delay. Thank you for shopping with Superfooduk.com.

Posted 9 years ago

“The products came promptly and, I was very happy of the quality provided”

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Posted 9 years ago

“Much faster delivery now that you are using Hermes ,royal mail was rather slow.”

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Posted 9 years ago

“The only problem was the delivery was a little slow,otherwise very pleased.”

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Posted 9 years ago

“Where is my item? Not delivered yet. I sent an email and still waiting to get a response.”

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Posted 9 years ago

Thank you for your feedback, We are very sorry for the inconvenience you have had with your order. Unfortunately , we cannot get tracking update for this shipment. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. However, this time we are unable to provide the replacement. The full refund has been issued. Again, please accept our apologies for any inconvenience caused. Kind regards, Superfooduk

Posted 9 years ago

“Ordered goods. Arrived on time. purchased several times from Superfoods. All fine.”

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Posted 9 years ago

“Order dispatched and received quickly”

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Posted 9 years ago

“Shocking service.Was On holiday in uk.Paid for overnight delivery.It was not delivered following day.Emailed and called service daily for 5 days,never got a response or call return.Delivered 8 days later! Had left uk by then so never got package.And was never refunded on overnight delivery charge!”

Helpful Report

Posted 9 years ago

Hello, We have taken a quick look into this and it looks like we dispatched your order by DPD. Please note, the tracking record shows that the order was missorted and returned by DPD to our warehouse. The parcel has been resent. We are extremely sorry to hear that you received the parcel on the 20th. The partial refund for the shipping cost has been issued . Should you have any questions regarding this order, please do not hesitate to email or call us for further information. We apologize for the inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“The postage and packing were free which is always a plus! The item was delivered very quickly which was impressive.”

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Posted 9 years ago

“Well, i have purchased item first class ( i have paid extra) on Tuesday and i got item almost a week later. I made a call to follow up my purchase, left my details. No one followed up and called back.", as well as the item arrived next week. This is is not first class delivery!!”

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Posted 9 years ago

We were sorry to hear of the problems you have had with your order. Unfortunately this could have been delayed in the post. Please note, we have issued the partial refund for the delivery cost. Your feedback is highly appreciated and will help us to improve our ability to provide the best delivery service. We will also forward your feedback to the relevant courier. We apologize for the inconvenience and delay. Kind regards, Superfooduk.com

Posted 9 years ago

“I rang the order line last week to say the product I bought was out of date the man I spoke to said he would email you and you would telephone me I'm disgusted that no one has bothered to contact me the date on it was 07 2016 on the bottle please contact me on01288331446”

Helpful Report

Posted 9 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. One of our Customer Service representatives will contact you as quickly as possible. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“I have not received my package yet, and no information about whether it has been shipped yet. I have already paid for it though.”

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Posted 9 years ago

Thank you for the feedback. We were sorry to hear of the problems you have had with your order. our Tracking record shows: "The shipment item has been delivered by PostNord Logistics" Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“Great service. Received order quickly and in my safe place as requested. Highly recommend.”

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Posted 9 years ago

“Eleven days after placing my order, still have not received. Very disappointed, expected faster delivery. To be asked to write a review before I received my order is a bit strange.”

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Posted 9 years ago

Your feedback is highly appreciated and will help us to improve our ability to serve you and other customers of our web sites. We are sorry to hear of the problems you have had with your order. One of our Customer Service representatives will contact you as quickly as possible. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“It's 17th Oct but I still haven't received my order”

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Posted 9 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Our record shows: Delivered by UPS. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“My purchases have not yet arrived. Does this company even exist? It is now 25/05/16 and still no sign of purchases. Multiple emails have been sent to contact details given in purchase confirmation and dispatch confirmation but to no avail. The Customer Service is non-existent and I suspect that they will not be forthcoming with a refund either. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. The Superfooduk.com customer service is always open to hear feedback from you and willing to resolve the issues. We have looked into our correspondence record. Unfortunately, some of the emails could go to your junk mail folder. From our experience we know, that deliveries with any carrier do sometimes go missing. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. The replacement order has been processed and you should receive the replacement shortly. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“Quick turnaround, will use again. Good price, lowest for what i wanted that i could find anywhere online. Would recommend.”

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Posted 9 years ago

“My order never came. I emailed and phoned but no one got back to me. I have now intigated a paypal dispute to get my money back. Customer service poor. Awful”

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Posted 9 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have refunded your order due to the parcel being lost by courier. The refund has been processed by your payment gateway PayPal Express Checkout as we were unable to provide the replacement. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

Superfooduk is rated 4.3 based on 1,532 reviews