I've been ordering 6 Vegepa every 3 months for several years and there's never been a problem until this time when the order failed to arrived by Royal Mail. I rang the sales line and someone said they'd email customer services about it and they would get back to me - but nobody did. I tried a second time but was told customer services didn't work on Saturdays. On the third time, I rang customer services direct and a very helpful lady said she would reorder for me and send the package by courier. 4 days later nothing seemed to have happened and I was just about to ring again when the courier turned up with my order. So everything sorted eventually but a bit more painfully than I would have liked. An email when the reorder was placed / dispatched would have been helpful.