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Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“QUICK SERVICE”

Posted 5 years ago

“eventually got e mail working”

Posted 5 years ago

“Please don’t use Supanet Clever marketing let me to believe I was taking out a new contract with BT but this was not the case. Hours in total on hold. Was never connected as they were not able to provide a service. I was charged £75 initially and they agreed to refund me £25 but kept £50 for “priority connection” as I had not cancelled within the 14 day cooling off period. However, they never actually connected me at all!!! I now have a credit agency threatening a CCJ if I don’t pay them a further £50? The email they send is a “no reply” address, the complaints email I found online was undelivered and if I call I am on hold, sometimes for over 40 minutes. All these problems before connection. Personally I strongly recommend you avoid. Not even worth one star To add to this review, after BT connected me straight away without the shallow excuses of these rogues, I called again, this time I was assured my account was closed and promising me a full refund. They have now debited a further £50 from my account. Now I have to sit for another 30 minutes plus on hold again!”

Posted 5 years ago

Hello & thank you for your review. From time to time our phone lines can get busy, please accept our apologies on the wait times you may have encountered. We do offer instant live chat at supanet.com/livechat which we'd recommend during our busier periods. I can see that we contacted you over a week before this review was left to agree that the £50 fee you agreed would be payable would not be charged to you due to the issues Openreach had providing the service to you, so we're disappointed to have received your review. As the comments you've left don't match what we can see has happened with your account I'll raise a call form our support team to you to ensure that you're happy with how this has been resolved. Many thanks Supanet Customer Services

Posted 5 years ago

“Very happy thanks”

Posted 5 years ago

“had a phone call today, supposedly from bt. they said that my internet was being turned off today. your advisor told me that it was a spam call, and to take no notice of it, which put my mind at rest.”

Posted 5 years ago

“Excellent service from Lee today - well done.”

Posted 5 years ago

“Lee sloved the problem I had and put my mind at ease over a small problem”

Posted 5 years ago

“Ava was very pleasant and I did have an update on our current situation but not the most positive which was not her fault. I await a phone call now to my husbands mobile”

Posted 5 years ago

“good service could be faster between conversations”

Posted 5 years ago

“Very thorough with their testing to try and sort out my problem”

Posted 5 years ago

“Chat handled efficiently, but it does assume a degree of technical knowledge”

Posted 5 years ago

“Ava tried very hard to solve the broadband issue and has referred me to a senior. The problem is not solved but she tried very hard!”

Posted 5 years ago

“By setting up a new email account and deleting the old one. The support, advice and service has been excellent. Thanks guys!”

Posted 5 years ago

“PLEASE DO NOT PAY ANYTHING/JOIN THESE SCAMMERS. When I first called the company, they told me that they were BT and now they say that we would never tell anyone they're BT. Bunch of liars!! I asked to play the audio from the first call where they told me they were BT and was told they don't have the call and they delete calls that's are older than six months where as other employees told me they always keep the audio for the first ever calls made. The wifi is extremely slow. My siblings couldn't even do their homework and had to go to the library due to the slow Internet. They offered me to pay for some wire the apparently helps speed the Internet which I didn't paid for. They raised the prices. Customer service is just awful, people who work there clearly do not know what they're doing. In the first couple of months, I decided to leave due to the very slow Internet and was told I had to pay £60 which I couldn't afford at the time. Now we decided to moved house we're told to pay £60 to set up Internet at our new house or £153.50 if we want to break the contract. They changed the price from £60 to £153.50!! These people are a bunch of scammers. Then one of the employees told me it cost £153.50 to leave and another one told me it costs £118.50. These people need to practice their scripts. After going back and foward with them, I finally decided to pay the fine of £153.50. They say that they record your calls but they don't. I asked them to play me the recorded call from the same morning and they refused to play it and told me they don't have it. Then later told me I had to pay £10/15 just to listen to it. PLEASE DO NOT JOIN THESE SCAMMERS. YOU'RE BETTER OFF JOINING TALK TALK/BT WHO BOTH GAVE ME A BETTER DEAL THAN SUPANET!!”

Posted 5 years ago

“ava was very helpful as I am not very good with technical problems”

Posted 5 years ago

“I was very impressed at how easy my billing query was solved this time. On previous occasions I have had long waits on the phone, and have talked to people who don't seem to understand my particular issue. Things have obviously improved recently! Many thanks.”

Posted 5 years ago

“gave me a better deal”

Posted 5 years ago

“Your online support specialist, Ava, was very patient and understanding in helping me to resolve my WiFi problem. I really appreciate the Live chat system as the written text is easier to refer to than trying to remember parts of a conversation. I have been with Supanet for many years and have always that found whichever member of staff I have corresponded with has been very professional and courteous. I wonder that Supanet does not have a higher profile as people are always surprised when I tell them about the price I pay and quality of service that I receive. Please continue to operate this way!”

Posted 5 years ago

“My enquiry regarding my bill was resolved very quickly”

Posted 5 years ago

“Quick response and helpful”

Posted 5 years ago

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Supanet is rated 4.4 based on 623 reviews