PLEASE DO NOT PAY ANYTHING/JOIN THESE SCAMMERS. When I first called the company, they told me that they were BT and now they say that we would never tell anyone they're BT. Bunch of liars!! I asked to play the audio from the first call where they told me they were BT and was told they don't have the call and they delete calls that's are older than six months where as other employees told me they always keep the audio for the first ever calls made. The wifi is extremely slow. My siblings couldn't even do their homework and had to go to the library due to the slow Internet. They offered me to pay for some wire the apparently helps speed the Internet which I didn't paid for. They raised the prices. Customer service is just awful, people who work there clearly do not know what they're doing. In the first couple of months, I decided to leave due to the very slow Internet and was told I had to pay £60 which I couldn't afford at the time. Now we decided to moved house we're told to pay £60 to set up Internet at our new house or £153.50 if we want to break the contract. They changed the price from £60 to £153.50!! These people are a bunch of scammers. Then one of the employees told me it cost £153.50 to leave and another one told me it costs £118.50. These people need to practice their scripts. After going back and foward with them, I finally decided to pay the fine of £153.50. They say that they record your calls but they don't. I asked them to play me the recorded call from the same morning and they refused to play it and told me they don't have it. Then later told me I had to pay £10/15 just to listen to it. PLEASE DO NOT JOIN THESE SCAMMERS. YOU'RE BETTER OFF JOINING TALK TALK/BT WHO BOTH GAVE ME A BETTER DEAL THAN SUPANET!!