Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is fantastic but as an internet provider, it is not the greatest. The internet always seems to stop working randomly but I will hand it to the tech team, they always do everything they can to help.”

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Posted 6 years ago

“Very unhappy with the price increase and not being made aware”

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Posted 6 years ago

“Supanet in general not to great, but if you need technical support speak to Martin. By far the most professional and helpful.”

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Posted 6 years ago

“the live chat was very good but the service i get at home ( broadband ) very poor”

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Posted 6 years ago

“Marco in live chat was extremely polite & helpful. However, I've had 2 issues already with this company & not been with them for long. Although the issues have been resolved I'm still awaiting a call to discuss how we can build a more positive approach to the previous issues & help rebuild my confidence with the company. I will rate once I've had my phone call.”

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Posted 6 years ago

“This is not a review of Marco who just helped me in an online chat. He was excellent. However, my wife and I are thinking of changing our emails because the servers you use do not have certificates and Kaspersky believes they are unsafe!”

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Posted 7 years ago

“My activation day is today, but I still haven't got my router, and apparently it's only getting dispatched today. Supanet has this order for 2 weeks and yet the router is only being dispatched today”

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Posted 7 years ago

“Cannot comment on telephone/broadband service but trying to get hold of, and get an answer from, customer services was very, very time-consuming. Process gave the impresiion that customers who wished to cancel an order were left at end of queue. However, i must say that final contact via live chat was certainly helpful”

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Posted 7 years ago

Hello John Thank you for your positive comments about our live chat customer helpline. Please accept our apologies regarding the wait times you encountered when trying to contact us via telephone, we are working on improving this, in the meantime please don't hesitate to use our live chat facility if we can be of any further assistance in the future. Many thanks Supanet Customer Service

Posted 7 years ago

“I would just like to say on line chat is good but calling customer services by phone is terrible I had to wait nearly 50mins before talking to anyone!!!!”

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Posted 7 years ago

Hello Rebecca Thank you for your feedback, please be assured we're working on improving our wait times during busy periods. We would recommend using our live chat facility as customers find this a quicker way of getting in touch. Please don't hesitate to use our live chat service again in the future if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 7 years ago

“I occasionally receive responses to emails but generally they go unanswered. I wait on the phone for ages to get a response (25 mins today and no response. I have waited up to 60 mins before I gave up). This applies to both Technical Support and Customer Support. I have been a customer for over 10 years - when 'dial-up' was the thing. (My switch to broadband was 23rd Feb 2006). Contacting Supanet has always been a major problem. Every now and then I get excellent service, like today when I managed to get through to Dominic on Livechat. I have had excellent service from Katie in Customer Support but these are the exceptions.”

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(AD196) - Posted 7 years ago

“I was holding for upwards of 20 minutes when attempting to speak to an operator on telephone. This is totally unacceptable. My first attempt to use Livechat also failed due to a lack of available operators (apparently). The second attempt to use Livechat worked, but wasted a lot of time: we could have sorted it all out very much quicker on the 'phone.”

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(AS271) - Posted 7 years ago

Thank you for leaving your feedback John, please accept our apologies in having difficulties contacting us today - we were unfortunately experiencing higher than normal call volumes. If we can ever be of assistance in the future please don't hesitate to contact us on live chat as this is normally the quickest way to contact us. Thank you again.

Posted 7 years ago

“Nothing went wrong - I thught I had to click everyone of the 5 stars, so I starting the 5 stars; and now being promted to explain/ Perfect - I could not fault the LIVECHAT - perfect service!!! So quick to answer - also!!!”

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(AD196) - Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to let us know how we've done today.

Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews